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Doubletree by Hilton Torrance - South Bay
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Reviews (935)
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All reviewsdouble treecookiesexecutive loungethe penthousefire pitbusiness travelerdel amo mallbreakfast buffetfree parkingbusiness triprestaurants and shoppingconvenient locationfront desk staffvery nice hotelredondo beachthe south bay areala area
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588 - 593 of 935 reviews
Reviewed 19 June 2014

This hotel needs a facelift. The lobby is nice, but the hallways on the floors of the rooms are dark and dingy. My floor smelled of vomit. The bathrooms are moldy, with broken soap holders and are cramped. The fitness center is very nice. If my company allowed another hotel, I would not stay at this hotel.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Leanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda A, General Manager at Doubletree by Hilton Torrance - South Bay, responded to this reviewResponded 24 June 2014

Hello Leanne M,

Thank you for taking the time to leave a review. This is not something we are used to hearing. A room in such condition does not meet our standards and we have passed this information on to our supervisors to immediately remove this room from our inventory for service. Thank you for notifying us of the matter and please accept my sincerest apologies.
We do hope we will see you back in the future and for another chance to show you what service means to us.

Kindest Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

We stayed at the DoubleTree in Torrance, CA along with our friends and family for our daughter's wedding in Palos Verdes. We had a great time. The cookies were warm upon our arrival and the rooms were excellent. The staff was friendly and even installed a hook near the ceiling in my daughter's room to hang her wedding dress because it was too long to hang in the closet.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank gjm0854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda A, General Manager at Doubletree by Hilton Torrance - South Bay, responded to this reviewResponded 24 June 2014

Hi gjm0854,

Congratulations on your daughter's wedding and thank you kindly for the great 5-star review!
We are glad we could be a home away from home for you during your daughter's wedding. We are so glad we were able to accommodate your special requests.
We hope we will have the opportunity to serve you again soon.
We will have warm DoubleTree Chocolate Chip Cookies waiting for you.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

Great experience. Love the fact that the windows open. Nice & quiet neighborhood. The rooms are a bit worn but clean and absent of any weird smell. It wil be an execellent property once they renovate the rooms.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Marcio d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda A, General Manager at Doubletree by Hilton Torrance - South Bay, responded to this reviewResponded 24 June 2014

Hi Marcio D,

Thank you so much for taking the time to share a review.
We are so glad you enjoyed the hotel and the location.
We hope to see you back soon!

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

The grounds are beautiful and the room was perfectly comfy. The hotel is in a great location. Restaurants, Movie theater and mall within walking distance. Beaches just a few miles away. Checking in and out was fast and easy. We'll stay there again.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton
Thank Merril S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda A, General Manager at Doubletree by Hilton Torrance - South Bay, responded to this reviewResponded 24 June 2014

Hello Merril S,

Thank you so much for the five-star review!
We are glad that you enjoyed the hotel and our location.
We look forward to seeing you again soon!

Warm Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

They really need to give this old hotel a make over for the price they charge. There is a lot of hotels in this area that charge the same price and are in much better condition. The elevator near the pool area are old and appear ready to fall apart. The smoking area is next to the pool from the main lobby and really smells the place up. You would think they would create a smoking area outside of the hotel.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda A, General Manager at Doubletree by Hilton Torrance - South Bay, responded to this reviewResponded 11 June 2014

Hello James M,

Thank you for taking the time to share your review. We appreciate your feedback. In regards to our elevators, your comment is surprising as all of our elevators are regularly checked and serviced per city, county, and state regulations and are kept in proper physical condition by our engineering and housekeeping staff. If you have more specific information regarding any of our units, we would appreciate if you would reach out to us with further details. We will keep your comments in mind as we take steps to upgrade our property and improve our guest experience.
We look forward to seeing you during your next visit to the area.

Kind Regards,

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