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“Never staying here again” 1 of 5 bubbles
Review of Howard Johnson Torrance

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Howard Johnson Torrance
Ranked #9 of 20 Hotels in Torrance
1 review
“Never staying here again”
1 of 5 bubbles Reviewed 8 February 2014

The Torrance CA. howard Johnson hotel where we stayed was terrible.when we arrived the desk person who was new found our reservation and told us where to go.This employee asked for my sister in laws debit card just for holding purposes and said he would charge nothing on it, but he did.Second our room had a water leak in the ceiling above the shower.When we went to ask for another room he said no other rooms were available and that he would refund the money back on the card that there would be no charge for the room.The computer was not working well when he tried to credit her card about 5 times for the refund he ended up debiting her card taking out a lot of money and leaving her with a negative balance. She was very upset. This issue took her until the next morning to fix because she had to get the manager and her bank involved. Howard Johnson had to fax a letter over to her bank to put all the money back that he debited from her account. I felt bad that she had to go through all this trouble. They need to have somebody update this hotel with rooms service and moderate computers so nothing like this ever happens to someone else.This place never used to be bad 20 years ago but unfortunatly they let themselves go with less than perfect rooms which are in need of serious makeovers. She only booked this place for convenience not knowing what was inside.Howared Johnsons get yourselves into the 21st century.I give this place 1 out of five stars because the only thing good was the coffee. please keep going and do not be tempted to stay here.

  • Stayed February 2014
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank LALiz4549
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HojoTorrance, General Manager at Howard Johnson Torrance, responded to this review, 2 March 2014
Dear LALiz4549:

Thank you for taking the time to post a review about your stay. I'm truly sorry you and your sister had an unsatisfactory stay at the hotel. Our staff have always been trying to go above and beyond to meet the unique and diverse needs of our guests, but there are circumstances that may lie beyond our control that may prevent us from doing so, including computer glitches. As mentioned in your review, the night auditor was merely attempting to reimburse your stay due to the leak problem in your room, which resulted in an accidental charge on your account. Please know this was not our intention. And while we understand the inconvenience, I was at the hotel as early as 6am to resolve the case with your bank. I'm truly sorry to hear that despite the prompt and efficient resolution, you decided not to stay with us in the future.

Thank you for your comments, and my apologies for not meeting your needs.

Inessa Udovchenko
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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460 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
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English first
Seoul, South Korea
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 3 February 2014 via mobile

small, dirty .. electricities are out of control ..
very noisy when wind blows..
clerks are very annoying with little patience ..

Stayed January 2014, travelled with family
Helpful?
Thank RyanLee0203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HojoTorrance, General Manager at Howard Johnson Torrance, responded to this review, 2 March 2014
Dear Jupapa23:

Thank you for dropping us a line. I see that you only had a less than average stay, and my sincere apologies for that. Although we are not the newest hotel in the area, our hotel staff have always been able to shine with their professionalism and warm customer service. I'm truly sorry to hear they missed the opportunity to impress you. I hope you will give us another change to deliver you the service you deserve.

Inessa Udovchenko
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 29 January 2014

I booked the hotel a few weeks before our stay and emailed the hotel twice to ask for early check in. They never got back to me and I regret not making the international call to confirm this.

We arrived at HoJo at 12:00pm after a 13 hour flight from Sydney and were told we would have to wait a few hours before we could check in. We were too exhausted to venture out so we fell asleep upright on the lobby's couch. We were given a room about 45 minutes later but opened the door to find couple already inside.

When we finally got a room, it was perfect. Spacious, dark and a big comfortable bed. Bathroom was awesome, too. Location, while far from picturesque, was great for us - close to airport and cheap places to eat. Apart from the check in mishap, we had a nice stay. I would stay here again as it is very convenient for a short layover in LA.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank EmmaAdvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HojoTorrance, General Manager at Howard Johnson Torrance, responded to this review, 2 March 2014
Dear EmmaAdvisor:

Please know your comments help us immensely in the efforts to improve our service, and I sincerely thank you for sharing them. I do apologize for the hiccup during the check-in, as our clerk was trying to get you into the room as soon as possible. Like in many hotels, early check-ins are not guaranteed, but I am pleased to know that after a long trip, we were finally able check you in early so that you could rest and made the wait worth it. Once again, thank you for your comments.

Inessa Udovchenko
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kirkkonummi, Finland
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 2 January 2014

We had two rooms for a family of six. The rooms were reasonably big, beds were comfortable and clean, the free breakfast was fine, even though nothing fancy (the juice and fruits were good). The area was good for our purposes, (longish) walking distance to Redondo Beach and the place was quiet.

The main complains were the fitlhy carpet (sticky), poor fridge in another room (you could peek inside without opening the door) and light smell (probably due to the carpets). However the price was very reasonable for the area and the staff helpful enough, so alll in all staying here was good experience.

Room Tip: Since you are close to Redondo Beach, don't miss burgers at Standing Room.
See more room tips
  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank diidu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HojoTorrance, General Manager at Howard Johnson Torrance, responded to this review, 26 January 2014
Dear diidu:

Thank you so much for such a detailed and wonderful review about your stay! We know that you have many choices when it comes to hotels, and we are thrilled to know you chose Howard Johnson. Our location and great staff are the two major highlights of our hotel that make us so special. I'm truly sorry to hear that you weren't able to be 100% satisfied with your stay due to the carpet and fridge issues as mentioned in your review. Please know that housekeeping and maintenance departments have been informed about the issues to resolve them immediately. Needless to day, I'm delighted to know that our dedicated team were able to deliver a warm and friendly service at Howard Johnson. Thank you for giving us the pleasure to serve you, and we look forward to welcoming you back.

Inessa Udovchenko
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Howard Johnson Torrance

Property: Howard Johnson Torrance
Address: 3673 Torrance Blvd, Torrance, CA 90503-4804 (Formerly Ramada Limited)
Phone Number:
Region: United States > California > Torrance
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Torrance
Price Range (Based on Average Rates): £
Hotel Class:2 star — Howard Johnson Torrance 2*
Number of rooms: 50
Reservation Options:
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Also Known As:
Howard Johnson Torrance Hotel Torrance
Torrance Howard Johnson

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