The Torrance CA. howard Johnson hotel where we stayed was terrible.when we arrived the desk person who was new found our reservation and told us where to go.This employee asked for my sister in laws debit card just for holding purposes and said he would charge nothing on it, but he did.Second our room had a water leak in the ceiling above the shower.When we went to ask for another room he said no other rooms were available and that he would refund the money back on the card that there would be no charge for the room.The computer was not working well when he tried to credit her card about 5 times for the refund he ended up debiting her card taking out a lot of money and leaving her with a negative balance. She was very upset. This issue took her until the next morning to fix because she had to get the manager and her bank involved. Howard Johnson had to fax a letter over to her bank to put all the money back that he debited from her account. I felt bad that she had to go through all this trouble. They need to have somebody update this hotel with rooms service and moderate computers so nothing like this ever happens to someone else.This place never used to be bad 20 years ago but unfortunatly they let themselves go with less than perfect rooms which are in need of serious makeovers. She only booked this place for convenience not knowing what was inside.Howared Johnsons get yourselves into the 21st century.I give this place 1 out of five stars because the only thing good was the coffee. please keep going and do not be tempted to stay here.
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- Also Known As:
- Howard Johnson Torrance Hotel Torrance
- Torrance Howard Johnson