Thank you for taking such great care of my family on October 13, 2013. We were staying at the Hampton Inn across the parking lot when our Catalytic Converters were stolen during the night (bye bye $1000 deductible - these parts have a $4400 replacement cost).
We had just checked out of the Hampton Inn when we found out about our car. We asked if we could stay another night and also get two adjoining rooms. They had already pre-assigned their inventory for the day and refused to accommodate us. It wasn't that they were fully booked, but they had put a group of business people in rooms that were adjoining and there weren't any adjoining left. The employee at Hampton did not want to take the time to move anything around.
Flustered, I walked across the parking lot to the Fairfield Inn. We were so graciously taken care of and the customer service was above and beyond my expectations. They hurriedly moved some things around in their inventory so that we could get an adjoining room. They called mall security to make sure they were aware of the theft (they were not yet). They lowered our rate to help us out, and since we visit family in Tracy often offered to honor that rate whenever we visit.
So thankful for your kindness. We will see you this weekend for a 5 night stay!
- Official Description (provided by the hotel):
- When choosing your hotel in Tracy, California, make the smart choice and choose the Fairfield Inn Tracy for convenience and value. Our location near I-205 and between I-580 and I-5 is ideal for leisure or business travelers. Enjoy shopping within walking distance at West Valley Mall. We are only minutes from the cities of Stockton, Manteca, and Modesto and popular attractions like Livermore Wineries, Big League Dreams Manteca, and Legacy Fields Sports Complex. ... more less
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- Also Known As:
- Fairfield Inn Tracy Hotel Tracy
- Fairfield Tracy
- Tracy Fairfield Inn