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Residence Inn Tustin Orange County
Ranked #2 of 7 Hotels in Tustin
Certificate of Excellence
California
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Love this hotel!”
Reviewed 7 January 2014

My family of 4 stayed there for 5 nights during the holidays. SInce we're allergic to animals, the staff was gracious enough to find a room that had not been used by pets. Loved the modern decor, clean rooms, kitchenette with fridge and microwave, free wi fi, hot breakfast and only ten minutes to Disneyland. They were short staffed during our stay so we had to get towels and such ourselves at the front desk. And that did not include hand towels unless you asked for them.One night, the cleaning staff left us with no towels. Otherwise,I would definitely come again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeaRan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Residence Inn Tustin Orange County, responded to this review, 10 January 2014
Many thanks for staying with us and sharing your comments! My apologies for the missing towels, I will definitely share with the team. We are always looking for ways to improve, so your feedback is a big help. We look forward to seeing you again soon!
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162 reviews from our community

Traveller rating
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    42
    12
    7
    11
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70
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • Any
English first
Honolulu, HI
Level 6 Contributor
84 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 22 December 2013 via mobile

Just stayed 2 bedrooms 2 bath unit in the 4 the floor. One bedroom has king bed and large bathroom, other room has queen bed. Guest bathroom is good size and shower, no bathtub in the unit.

Full kitchen has stove with 4 burner with oven, mini dishwasher. There were no kitchen towel and oven mitt or dishwasher detergent, sponge to wash the dishes. There was pots and pan and dishes, silverware, cookware.

Housekeeping was ok, they didn't throw our kitchen trash away or few spots left in the floor etc., but overall beautiful clean new hotel.

Ralph's, CVS near by and other mall nearby has brand new Target and Whole Foods. This Whole Foods has large dining area and perfect for easy meal. Drive through Starbucks is next to the hotel.

We drove to Disneyland twice. It's about 15-20min depends in traffic. We stayed at Residence Inn Garden Grove before but this hotel is much cleaner and quieter.

Overall I love this hotel and I would stay again if we are back in the area.

Stayed December 2013
Helpful?
Thank Miracosta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Residence Inn Tustin Orange County, responded to this review, 23 December 2013
Thank you for your wonderful comments about your recent stay! My apologies for the missing items in your kitchen - the items you mentioned are standard, so I will share with our housekeeping team. I was happy to hear you were able to enjoy a visit to Disneyland. Keep us in mind when you return to the area, we would love to welcome you back!
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Silver Spring, Maryland
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 December 2013

i am having a great time here! i recently became disabled and am traveling with my partner; this is truly my home away from home. i am so grateful to miguel, pilar, dante, delia, karen, and others for helping me along the way!

Room Tip: there are 5 floors for rooms...the 1st floor rooms have french doors leading out by the pool!
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smtih1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Residence Inn Tustin Orange County, responded to this review, 23 December 2013
You are awesome and thank you for the positive comments! We enjoyed getting to know you and your group over the last couple of months. Everyone at the hotel misses you already! Enjoy a wonderful holiday and hopefully we will get to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Rosa, California
Level 5 Contributor
68 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 24 November 2013

I travel to Orange County for business and had never stayed here as it is a new hotel. I stayed for one night and the stay was excellent. Very clean, large room - almost like a small apartment really. Very modern in style. Staff was very pleasant. The food at happy hour you could really make a meal out of - if you wanted too. The night I was there it was pasta with sauces, garlic bread, salad and brownies for dessert. The morning meal was fine - hot and cold items. The hotel is convenient to John Wayne Airport (about 5 mins away), and neighboring cities such as Costa Mesa and Anaheim. Would definitely stay there again.

Room Tip: Ask for an upper floor room away from the freeway. This hotel is right next to the freeway - but th...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TKD1BB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Residence Inn Tustin Orange County, responded to this review, 26 November 2013
Thank you so much for trying us out and for the wonderful review! I was happy to hear you enjoyed our Social Hour - we are mixing up the food choices and have found that pasta is one of our favorites! We look forward to welcoming you back soon!
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Cincinnati, Ohio
Level 4 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 November 2013

We stayed in this hotel for a week during our trip to Disneyland. The location is very good, right next to freeway. It was a little hard at first since our GPS on the rental car couldn't locate this hotel since it's brand new...but that's not a big deal. It's just 10-15mins drive to Disney, 10mins drive to Irvine, for some yummy Asian food, and not too far to drive to the beaches.
We love the modern design of the hotel, the bathroom has a shower room instead of a tub, that's a huge plus for us. The kitchen is very well designed and convenient for us as well. We loved the free breakfast~The most important is, our 4 years old enjoyed this stay.
however, there's a few cons I want to mention:
1. Refrigerator is loud. (not continuously thou)
2. We were not on the high way side, however the traffic was still a little too loud specially early in the morning.
3. During the last 2 nights of the stay, there's a few tiny little bugs(alive) started appearing in the bathroom, on the counter top of the sink, on the floor and inside shower room. Idk where they were from??

Overall, it was still a great choice for our trip. hopefully the cleanliness improves, would recommend to others.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yumikogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Residence Inn Tustin Orange County, responded to this review, 13 November 2013
Thank you for your positive comments and delighted that your 4-year old enjoyed the hotel! We also appreciate your feedback and will share your comments with the team. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 6 Contributor
331 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
Reviewed 29 October 2013

Stayed just 1 night at beginning of October and the rooms are spacious and modern and I would stay there again, despite there being a slight issue with cleanliness, as the microwave had not been cleaned since the last person had used it. Also the crockery left a bit to be desired as we had to check 2 mugs before we found a clean one.

This was mentioned to the front desk at check out and was the only issue we had - and hopefully just an initial opening blip on their part.

Everything else was perfect: FREE Wifi, good breakfast, all mod cons and good location/price for our needs whilst passing through the Los Angeles area.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lindsay-and-Neil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Residence Inn Tustin Orange County, responded to this review, 13 November 2013
Thank you for taking the time to provide feedback, and my sincere apologies for the cleanliness issues. I will certainly address these with our housekeeping team. We hope to welcome you back to Tustin soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, Pennsylvania
Level 6 Contributor
269 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 7 October 2013

Stayed at this new Residence Inn on a Saturday night. Beautiful modern design in rooms and public spaces. Very nice staff. Only open since August of 2013. In a business park area near highways. Many restaurants within short driving distance.

Room Tip: All rooms are nice. No special views from any room. May want to ask for a room away from highway s...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stevendale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Residence Inn Tustin Orange County, responded to this review, 13 November 2013
Thank you for your wonderful review! You mentioned nearby restaurants and I wanted to mention that the Subway and Flame Broiler restaurants will also be opening soon. Please come back and give them a try - we would love to welcome you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Tustin Orange County

Property: Residence Inn Tustin Orange County
Address: 15181 Newport Avenue, Tustin, CA 92780-6407
Region: United States > California > Orange County > Tustin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 7 Hotels in Tustin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Tustin Orange County 3*
Number of rooms: 149
Official Description (provided by the hotel):
Discover spacious suites, state-of-the-art amenities and easy access to exciting Southern California attractions when you book a stay at Residence Inn Tustin Orange County. Our extended-stay hotel in Tustin is near Newport Beach, Fashion Island, South Coast Plaza, Disneyland®, the Anaheim Convention Center and an array of restaurants and nightlife. We offer free transportation to John Wayne Airport (SNA), which is 4.5 miles from our front doors. Suites at our hotel feature modern decor, free Wi-Fi, comfy bedding and fully equipped kitchens with refrigerators, stovetops, microwaves, dishwashers and cookware. Before embarking on a day of sightseeing, treat yourself to a hot complimentary buffet breakfast in our lobby. At the end of the day, visit our fitness center for a brisk workout, or lounge by our outdoor pool and soak up the California sun. Our extended-stay hotel also features an event room for meetings and receptions. Book your stay at Residence Inn Tustin Orange County today! ... more   less 
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