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“Great, new location”

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Residence Inn Tustin Orange County
Ranked #2 of 7 Hotels in Tustin
Certificate of Excellence
San Diego, California
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great, new location”
4 of 5 bubbles Reviewed 22 March 2014

We have stayed here twice since the opening of this new all suite Marriott property. We really like the clean, spacious rooms and its proximity to Honda Center, Angels Stadium and downtown Tustin.

They have full kitchens with all the necessary accessories, i.e., wine opener and wine glasses.

The bathroom is spacious and large. The shower is completely glass enclosed and very posh. The towels are good quality.

There is plenty of closet space with nice hangars.

Parking is plentiful and free (always a plus).
wifi is fast and also free.

Starbucks and Subway are next door (in the same parking lot).

It's also nice having a little store next to the front desk and you can charge the items to your room.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mokey1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Residence Inn Tustin Orange County, responded to this review, 24 March 2014
Thank you for staying with us twice and sharing your comments! We are delighted that you enjoy the rooms, hotel amenities, and location. We hope to welcome you back again soon!
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153 reviews from our community

Traveller rating
    85
    42
    11
    5
    10
See reviews for
64
24
3
33
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • Any
English first
Salt Lake City, Utah
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 19 March 2014

My family and I travel to So. Cal several times a year. Tried this hotel when it was only a few months old. After first night, pulled the sheet back due to a smell, looked like blood on the mattress pad. After getting new bedding an a apology, my 3 year old found a whiskey bottle under the bed, 1-2 oz. left and a Apology from housekeeping and 1 free night. Followed up the following February and used Marriott rewards points to stay a second tome(figured the staff would not make same mistakes) shame on me. Late night after Huntington Beach marathon. Arrived late, kids in roll out and my wife and I in bed. Several day stay for Disneyland, early out and late in. No housekeeping required. Last day looking for socks, etc., pulled back sheets to reveal multiple stains on bedding. Horrified we contacted housekeeping who apologized multiple times for the problem. Assistant G.M. Told my wife our kids must have spilled apple juice in the bed. Offered 10,000 point credit after several minutes. Violet thinks we were in it for a free stay, think again. Contacted board of health and Marriott and waited until mid March for violet to finally give the credit she promised in Feb. Please pull the sheets back before climbing into bed!!! Possibly because the rooms we stay in are at the end of the hall because of our kids, and housekeeping is too lazy to go all the way to the end of the hall. Shame on Violet and the Tustin Marriott staff. Let's hope we don't get hepatitis from the urine in the beds.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Brentsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Residence Inn Tustin Orange County, responded to this review, 24 March 2014
We appreciate that you chose to stay with us in order to give the hotel a second chance. I am, however, disappointed that you did not have a pleasant experience. I am sorry for the issues you experienced with housekeeping, and the overall level of responsiveness. I have been in communication with Marriott Customer Care regarding your stay, as it is our goal to ensure this has been resolved. Thank you again for your feedback.
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Mesa, Arizona
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 16 March 2014 via mobile


A little difficult to find from the 55 since it seems to be in a GPS "Bermuda Triangle." I think the area must have some new streets. The hotel sends email directions to help out. If you look for the Fairfield Inn that is in the same parking lot, that may be easier.

We found the first floor room by the pool and basketball court to be very loud -- well, the guests were loud -- probably more distracting than noise from the 55 would have been. The hotel did seem to enforce the 10pm closing time for the basketball court and pool.

As others suggest, get a high floor room on the street side, unless easy access to the pool is more important to you than quiet.

There is a Starbucks and a Subway sandwich shop in the parking lot.

Stayed March 2014
Helpful?
1 Thank baergrizz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Residence Inn Tustin Orange County, responded to this review, 17 March 2014
We appreciate the comments about your recent stay! My apologies for your "Bermuda Triangle" experience, but I was happy to hear the pre-arrival email with directions helped you find your way. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!
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Saint Paul, Minnesota
Level Contributor
100 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 9 March 2014 via mobile

I arrived at 10:00 pm and left the following morning, but wish I could have spent more time at this hotel. The rooms were very spacious, the breakfast very good and the staff very friendly. The hotel's proximity to Orange County airport is very convenient.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KentBert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Residence Inn Tustin Orange County, responded to this review, 10 March 2014
Wow, sounds like you had a very quick stay with us! We hope to have you back for a longer visit to enjoy more of what the hotel and surrounding area has to offer. Thank you for staying and we look forward to seeing you return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anaheim, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 March 2014

This residence inn is absolutely fantastic. I booked a studio for my family and I for a disneyland trip. And the room was spacious, right size kitchen. It does not have a full oven (just for those who need one) but it has and electric stove top with 2 burners for light cooking. The room was fresh, clean wonderful for the value. The bed was comfy and I admire they have vent air conditioning and heating. The TV was a great size. My favorite had to be the bathroom. The vanity is so beautiful. It has a moderb fresh taste look. No tub but it has spacious stand in shower. Breakfast was good. Had plenty of options. Red skin potatos, eggs, hash, plus soo much more. Very filling. The staff were very friendly and helpful. Over all my stay was excellent!! Slept perfectly the only issue for some is its next to a freeway so there aren't very many things near by such as market and food choices. Just a flame broiler and subway. I hope more buisnesses expand :) but this hotel is great!! Highly reccomend it for buisness, or pleasure. Great job residence inn! This is my favorite brand of marriott.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annissa f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Residence Inn Tustin Orange County, responded to this review, 10 March 2014
Thank you for choosing our hotel and naming Residence Inn as your favorite brand within Marriott! I was also happy that you loved the guestroom bathroom...that is also my favorite part of the room! Thanks again for staying and we look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
149 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 27 February 2014

This hotel looks great! The lobby is very attractive and the room was modern and well appointed. We stayed in a one-bedroom suite, a little larger than their studios. The bathroom had a surprising amount of storage and the shower was very large. The kitchen was well-equipped. The breakfast was well-stocked, tasted good, with a lot of variety. I was treated very well by the staff who were quick to acknowledge my status w/ Marriott (hey, not too many Marriott properties do this - after a lot of years of loyalty, it's a big deal for me). I would definitely stay there again in a warmer season to enjoy their pool. It is located right on the freeway so there's some noise - can't be helped, it's an extremely busy freeway.

Room Tip: If at all possible, do not get a room facing the freeway! However, there will be some noise even aw...
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cliff J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Residence Inn Tustin Orange County, responded to this review, 2 March 2014
Many thanks for staying with us and sharing your comments! We appreciate your continued loyalty to Marriott, and I am delighted you were recoginzed for this during your stay. We look forward to welcoming you back soon so you can enjoy our outdoor experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 23 February 2014

Beautiful property that makes you want to just hang around. Nice pool/hot tub, gorgeous seating area with a glass fire outside as well as BBQ grills, and an elegant lobby.

The breakfast was elevated by the offering of eggs, sausage and potatoes along with your usual suspects (yogurt, fruit, cereal, waffles, bagels, toast, english muffins and pastries). Their waffle bar was elevated by the extra toppings offered (whip cream, strawberry sauce, chocolate chips and caramel sauce). The staff kept the food well stocked and there was ample seating.

The wi-fi was free and worked excellent. The rooms were superb. Clean, comfortable, roomy and state of the art. The desk had a power strip on it (no moving furniture or crawling around for plug ins). TV had 50 or so channels. The small kitchen with a bar to eat, full sized fridge, 2 burner stove top and a convection/microwave oven was awesome. It was fully stocked with pots, pans, dishes, silverware, dish soap, dish towels and paper towels. The bathroom was roomy with shelves for your stuff and the shower was huge. The towels were super soft. It had a lit mirror which is awesome for doing makeup. The AC was quiet and effective with an electronic thermostat. The beds were comfy as were the pillows.

Close to Disney (10 mins sans traffic), Starbucks in the parking lot, and it's just a few miles from "The District" with shopping and lots of restaurants. It's also very convenient to I-5.

The staff was super friendly and accommodating. I can't wait to stay again!

Room Tip: The freeway was a little loud, though it didn't hinder our sleep. You might ask for a room on t...
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JayBah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Residence Inn Tustin Orange County, responded to this review, 24 February 2014
Wow! Thank you so much for staying with us and taking the time to write such a terrific review! It sounds like you really enjoyed everything the hotel had to offer, as well as the surrounding area. Thanks again, and hopefully we get to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Tustin Orange County

Property: Residence Inn Tustin Orange County
Address: 15181 Newport Ave, Tustin, CA 92780-6407
Region: United States > California > Orange County > Tustin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Tustin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Tustin Orange County 3*
Number of rooms: 149
Official Description (provided by the hotel):
Discover spacious suites, state-of-the-art amenities and easy access to exciting Southern California attractions when you book a stay at Residence Inn Tustin Orange County. Our extended-stay hotel in Tustin, CA is near Newport Beach, Fashion Island, South Coast Plaza, Disneyland(R), the Anaheim Convention Center and an array of restaurants and nightlife. We offer free transportation to John Wayne Airport (SNA), which is 4.5 miles from our front doors. Suites at our hotel feature modern decor, free Wi-Fi, comfy bedding and fully equipped kitchens with refrigerators, stovetops, microwaves, dishwashers and cookware. Before embarking on a day of sightseeing, treat yourself to a hot, fresh and complimentary buffet breakfast in our lobby. At the end of the day, visit our fitness center for a brisk workout, or lounge by our outdoor pool and soak up the California sun. Our extended-stay Tustin hotel also features an event room for meetings and receptions. Book your stay at Residence Inn Tustin Orange County today! ... more   less 
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