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“Great Fairfield”

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Fairfield Inn & Suites Tustin Orange County
Ranked #1 of 7 Hotels in Tustin
Certificate of Excellence
Orlando, Florida
Level 6 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great Fairfield”
Reviewed 31 December 2013

Stayed here for 5 nights. It opened several months ago so everything was new and clean.
We had the two bed Suite which was nice in that it had a seating area with a sofa and two TV's. There was also a work desk and a small partial divider wall.
The breakfast was very good with Oatmeal, Scrambled Eggs, Sausage, Yogurt, Milk/Juices, Cereals, various breads, either Cantelope or Bananas. The only complaint I have is that they never change things up with the breakfast. It is virtually the same thing day after day.
The other issue I saw here was that they NEVER vacuum the hallways or stairways. There was the same clump of dirt on the stairway the whole five days I stayed there. If you look closely at the hallway carpets, there is tiny pieces of lint/dirt/garbage all over. The management at this hotel needs to delegate someone to the task of vacuuming as needed.
Other than that, no complaints. A very nice hotel with rooms that are VERY soundproof. I barely could hear freeway traffic even though it was right behind the hotel. You cannot hear guests in the room next to yours or in the hallways.
There is also a starbucks and subway across the parking lot and will soon be a flame broiler opening.
All in all, I would definately stay here again the next time I am in the area.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travellalott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, 2 January 2014
Thank you for staying with us and sharing your comments! I am happy to hear you enjoyed our breakfast and your 2-bed suite. My apologies for the issue with the hallway carpet, and I will pass along your feedback to housekeeping. Thanks again for choosing Fairfield Inn & Suites Tustin, and we hope to welcome you back soon!
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185 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
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  • English first
  • Japanese first
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  • Any
English first
Murrieta, California
Level 6 Contributor
434 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
Reviewed 26 November 2013

I wish we'd had more time at this brand new property. We didn't get to the property until about 9 pm. The service was friendly and efficient. My husband had a business meeting in Tustin early the next morning, so the location was ideal. It was situated next to the off-ramp and the highway, but the room was pretty quiet -- just a low hum.

Some Fairfields are pretty dumpy and are on par with a Motel 6 -- not so with these new-styled Fairfields. Everything looked modern and had ample space for working (desk, computer hook ups, microwave, small frig).

The breakast was heartier than I remember most Fairfield's -- there was eggs and meat (along with the typical yogurt, cereals, breads, etc.).

We'll be back.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Lepha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, 2 December 2013
We wish you had more time at our hotel, also! Thank you for the wonderful review and the comments regarding the modern design and amenities. We look forward to welcoming you back soon, and for a longer stay!
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Auckland, New Zealand
Level 6 Contributor
175 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 17 November 2013

Had the chance to stay here twice in recent months and this is a very welcome addtion to the area and very much planning on staying here again. Great taff and very friendly and make your stay great as well. Good front desk team and overall cant wait to stay there again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, 19 November 2013
And we can’t wait to have you back! Thank you for you for spreading the word about our property. I’ll definitely tell the team to keep up the great work for your next arrival!
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San Diego, California
Level 4 Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 November 2013

Marriott has managed to change the image of the Fairfield Inn Brand. This hotel has everything you need:

Several Outlets for your gadgets
Nice size rooms- with very quiet PTACS
Ample desk space
Microwaves and Refrigerators
Large bathrooms
Great Shower heads

Why did I not give it 5 stars?? A few reasons:

Bathroom door shutting automatically is annoying
The sausage at breakfast- typical pork sausage patty. Spice it up, get healthier and try turkey links
No express check out given under my door- had to go to the front desk to get a receipt

Overall, very nice hotel and planned well.

Room Tip: The elevator does "ding" quite loudly. Select a room down the hallway.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GLC66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, 19 November 2013
Thank you so much! Yes, this is it! We’ve freshened up, simplified, and gone back to the basics. Glad you approve! For breakfast, this is our new breakfast program as far as the hot items go. I can definitely pass up your thoughts and suggestions. And as for your express checkout… there are several reasons why we’ve stop slipping them under the doors. Typically we recommend emails to be put on reservations so that they are sent via email. This seems to be the most secure (and easiest to find) option for many.
Regardless, thanks again for your feedback, and of course, for staying with us!
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Austin, TX
Level 5 Contributor
65 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 November 2013

This Fairfield is 3 months old and a couple of miles from John Wayne Airport. It's a large property - very beautiful and modern inside. Things I really appreciate:
- Nice Gym
- Lots of plugs throughout the room
- Real hairdryer
- Good coffee maker
- Decent free breakfast
- Reasonable rate (approx. $149)
- Friendly helpful staff
The rooms are a decent size and so comfortable. There is a new shopping center next door that has an open Starbucks. A FedEx, Subway and a couple of other restaurants will open in the next few months. If you have a car, there are plenty of restaurants within a mile. As long as the rates stay reasonable, this will be my go to hotel when in this area.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laketravishill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, 19 November 2013
Hello! Yes, this the NEW Fairfield. Our property is one of the newest in the brand and all of those features you mentioned are what we’re all about. Glad you were able to stop in and experience our latest efforts. We appreciate you as a guest and your valuable feedback. Until next time!
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Rancho Cordova, California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 November 2013

I used to stay at the Courtyard on the corner of Jamboree and Main but it's $50/night more expensive and they charge you for breakfast. Fairfield Inn offers a light but free breakfast and this particular hotel is brand spanking new. The desk staff is always friendly, professional and helpful. This is definitely a business person's hotel, not for the kiddies. In fact if you want to bring your kids here, please don't!

Room Tip: All the rooms are good!
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jazzmannca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, 19 November 2013
Welcome to the neighborhood! And thank you so much for your kind words! We are not only glad to have you as a new customer but elated that our services meet your needs. If you have any questions or comments, please feel free to let me know. We look forward to seeing you again!
By the way…those kids tend to find their way over to the Residence Inn. Send them on over!
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Bangkok, Thailand
Level 4 Contributor
45 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 24 September 2013

We came to the Fairfield Tustin because it had a reasonable price and we planned to stay a night and move on.. Upon arriving to this Fairfield it turned out to be a brand new hotel. Looking pretty good. The staff were friendly and very helpful. Our room was not that of a normal old Fairfield, it was spacious, clean and comfortable. Usually I use Fairfield's for a place to sleep for cheap. Not this one. We extended the stay twice. Ashley at the front desk was extremely friendly and helpful. Really made us feel as if we were staying at a Full Service Marriott.. For a Fairfield this location will make any traveler happy.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BangkokRyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this review, 2 January 2014
We LOVE exceeding expectations! As you have seen, our associates work very hard to ensure excellent stays and I could not be happier that you decided to stop in, and more so, that you liked what you saw. Thanks again for your comments!
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Additional Information about Fairfield Inn & Suites Tustin Orange County

Property: Fairfield Inn & Suites Tustin Orange County
Address: 15011 Newport Ave, Tustin, CA 92780-6402
Region: United States > California > Orange County > Tustin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Tustin
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Fairfield Inn & Suites Tustin Orange County 3.5*
Official Description (provided by the hotel):
Enjoy comfortable rooms, convenient amenities and exceptional customer service when you book a stay at Fairfield Inn & Suites Tustin Orange County, one of the newest hotels in all of Orange County. Our hotel in Tustin, CA offers quick access to a variety of exciting area attractions, including Disneyland(R), Tustin Ranch Golf Club, Angel Stadium, UC Irvine and John Wayne Airport. Guest rooms at our hotel feature modern decor, plush bedding, free Wi-Fi and flat-panel TVs with cable and satellite. Before venturing out to explore all that Southern California has to offer, stop by our lobby for a hot, delicious and free buffet breakfast! At the end of the day, relax by our outdoor pool, or enjoy a workout in our well-equipped gym. Our Tustin hotel also offers free airport transportation and four event rooms. At Fairfield Inn & Suites Tustin Orange County, you're our #1 priority. We promise you'll be satisfied, or we'll make it right. That's our commitment to you. Ask us about the Fairfield 100% Guarantee.(R) ... more   less 
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