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“Great for a quick stay or for buisness”

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Fairfield Inn & Suites Tustin Orange County
Ranked #1 of 7 Hotels in Tustin
Certificate of Excellence
Reviewed 6 March 2014 via mobile

This fairfield inn was very modern and fresh! Lovely looking lobby. My check in experience was quick and easy. The front desk lady was so sweet and kind. I wish i would have gotten her name. She was working around 12 noon when i checked in. But anyways i had my son with me and hes heading into the terrible twos and she was so kind and gave him some toys to play with. That genuine customer service i loove! So A+ to her. The rooms are a tad bit small. Im used to staying with Residence inn so these are a step down. If your staying for a quick stay or for buisness the fairfield inn is perfect. If your a family staying on vacation book the residence it can get cramped. But the room was fresh and clean. Bed was comfortable. Bathroom very nice with a beautiful stand in shower. my roomwas facing the freeway but i didnt hear any noise which was superb. The sunset views are so beautiful. They have a nice workout room and buisness center and a bon fire put in the evening which is nice. Breakfast was hearty and filling. The only downside is the hotel is hidden and there arent very many food options nearby. But overall its a great hotel! Great job fairfield inn!!

  • Stayed: March 2014
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Thank annissa f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this reviewResponded 10 March 2014

Thank you for choosing to stay with us! I will be sure and share your comments regarding your fabulous check-in experience to our associate who assisted you. I was also delighted that you enjoyed many areas of the hotel. We hope to welcome you and your son back soon!

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165 - 171 of 198 reviews

Reviewed 1 March 2014 via mobile

I absolutely love Marriott brand hotels. This one definitely did not disappoint. The room was large, spacious, clean, and functional. I had a great nights sleep every night. The front desk staff were courteous and helpful when I needed assistance locating various things in the area. Breakfast was good in the morning. Coffee was meh, but there was a Starbucks just outside of the parking lot. This is why I almost always choose a Marriott brand when traveling on business. I know what to expect and am always satisfied.

Stayed: February 2014, travelled on business
Thank TanikaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this reviewResponded 3 March 2014

We appreciate your comments! I was delighted that you enjoyed your stay and took advantage of the surrounding area...Starbucks seems to be everyone's favorite! We look forward to welcoming you back very soon!

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Reviewed 24 February 2014

We booked one night so we could attend matinee of the Wizard of Oz show in Costa Mesa Segerstrom theater and be near "THE DISTRICT" mall which has Costco, Whole Foods and Target, the divine trinity of eating and shopping!
Our room was 425 facing the 55 freeway. This hotel has triple paned windows. We were skeptical but we heard no traffic and got the best sleep on a very very comfortable bed..
The minor bothers were the design of the bathroom door which opens toward the front door=awkward ***should have smaller door or sliding door and they did not have gluten free bread for breakfast as we were used to getting at other Marriott Residence Inns.Otherwise, this 7 month old FAIRFIELD INN is a winner for decor, cleaniless and service,
We especially want to thank Oscar Garcia and his staff for a wonderful one night stay. They provided directions, maps and suggested the best restaurants.
We will definitely return for a great night sleep and more fantastic eating and entertainment nearby. Thank you!

Room Tip: plan ahead for eating and shopping at the District Mall...it is very large mall and signage is very...
See more room tips
  • Stayed: February 2014, travelled as a couple
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1  Thank RALPH C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this reviewResponded 26 February 2014

Thank you for staying with us and posting such great comments! We also appreciate your feedback on the bathroom door and gluten free breakfast. I will relay your kind words to Oscar and the rest of the team, and we look forward to welcoming you back soon!

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Reviewed 16 February 2014

This is a rather new property and they are really keeping it up. Great location for in and out and access to the area without any freeway travel required for most places I needed to go. Rooms were perfect and the meeting area was perfect for morning breakfast and other activities during the day.

  • Stayed: November 2013, travelled on business
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Thank Bill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this reviewResponded 18 February 2014

Thank you for staying with us and posting your comments! I am glad you found our location easily accessible and central to where you needed to be. We look forward to seeing you again soon!

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Reviewed 5 February 2014

I'm what you would consider a "hotel snob". This hotel met all my high expectations. The bathroom was clean and grout in shower was clean and taken care of. The location was great considering we were traveling between Anaheim, San Diego and LA. Breakfast was good and had a large variety of foods. However, like other reviews it would be nice to switch up the menu items. Staff was great and helpful. I would suggest staff have access to the milk in the breakfast area... Or offer it in your market. Loved our stay at Fairfield Inn Tustin.

  • Stayed: January 2014
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Thank Hotelsnobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this reviewResponded 7 February 2014

Wow - thank you for the wonderful review! Happy that you loved the hotel and location. We also appreciate your feedback on the food offerings, and we will add milk to The Market as an option. Thanks again for staying with us and we hope to welcome you back soon!

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Reviewed 17 January 2014

I am looking for a "home away from home" where I can stay with my daughter near Tustin, a few nights every other week during the school year. I was hoping this or the Residence Inn next door might be it.

Unfortunately, I waited until the last minute to book and found the rates to be higher than when I was originally looking at the hotel.

We arrived just after 3pm, which is the check in time listed, and our room was not ready. The young man at the front desk was very apologetic and tried to get housekeeping to have a room ready ASAP. It took approximately a half hour before we had a room.

When we did get our room, there were no washclothes.

The breakfast area was very nice with lots of options.

I will probably check out some of the other local properties, even though they are a little farther, before returning.

  • Stayed: January 2014, travelled with family
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Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this reviewResponded 20 January 2014

Thank you for staying with us and sharing your comments. My apologies for the delay with your check-in. I know your time is valuable and waiting for a room can be a frustrating experience. I was happy you enjoyed the breakfast and I hope we can see you again soon. Thanks again for choosing Fairfield Inn and Suites in Tustin!

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Reviewed 4 January 2014

The hotel is clean. The breakfast was good, it did get old after eating the same thing for 6 days! Customer service is where they need help! We had 4 registered guests in our room. They would only leave us 3 towels daily. We would call and they would tell us we would have to come down for more towels. Shouldn't they deliver them to their guests? One day housekeeping skipped our room. Person at the front desk pretty much said it was our fault. I'm not sure how it was my fault when I was gone all day. When we called down we were told we could come down for towels but there wasn't anything he could do about it. When we went to get the towels he would only give us 3. I asked for one more since there was 4 of us and was refused one. He told me he was only allowed to give out 3 towels a day. He didn't care that someone wouldn't have a towel or we would have to share one. I asked to speak to the manger and was told they work business hours. So I took a pool towel so we could shower and spoke to a manger in the morning. He apologized and said he would look at our bill and see what he could do for us for the inconvenience. He did nothing!! I have stayed at many Marriott properties and have never had an issue with everyone getting a towel! I will think twice before I stay at another Marriott again.

  • Stayed: December 2013
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Thank Gandaford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen L, General Manager at Fairfield Inn & Suites Tustin Orange County, responded to this reviewResponded 10 January 2014

Thank you for sharing your comments regarding your recent stay with us. My sincere apologies for the issues you experienced with the towels. Oscar Garcia, our Assistant General Manager, was the manager you originally spoke with and will be sending you a follow up email regarding this matter. Again, thank you for staying with us and we hope you will give us another try on your next trip to Tustin.

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Additional Information about Fairfield Inn & Suites Tustin Orange County

Address: 15011 Newport Avenue, Tustin, CA 92780-6402
Region: United States > California > Orange County > Tustin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 7 Hotels in Tustin
Price Range: £85 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Fairfield Inn & Suites Tustin Orange County 3.5*
Official Description (provided by the hotel):
Enjoy comfortable rooms, convenient amenities and exceptional customer service when you book a stay at Fairfield Inn & Suites Tustin Orange County, one of the newest hotels in all of Orange County. Our hotel in Tustin offers quick access to a variety of exciting area attractions, including Disneyland®, Tustin Ranch Golf Club, Angel Stadium, UC Irvine and John Wayne Airport. Guest rooms at our hotel feature modern decor, plush bedding, free Wi-Fi and flat-panel TVs with cable and satellite. Before venturing out to explore all that SoCal has to offer, stop by our lobby for a hot, delicious and free buffet breakfast! At the end of the day, relax by our outdoor pool, or enjoy a workout in our well-equipped gym. Our Tustin hotel also offers free airport transportation and event rooms. At Fairfield Inn & Suites Tustin Orange County, you're our #1 priority. We promise you'll be satisfied, or we'll make it right. That's our commitment to you. Ask us about the Fairfield 100% Guarantee.® ... more   less 
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