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“Adequate, but some problems”

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Best Western Orchard Inn
Ranked #7 of 15 Hotels in Ukiah
Reviewed 26 August 2014

The good parts: The hotel has a nice appearance, it isn't too far from the highway; there is no highway noise. It is quiet. There is plenty of guest parking (watch out for the private lot with the Selzer realty signs; you might get towed). Our room was large; the king bed was a large king and very comfortable. We both slept well. The vanity is outside the bathroom which is smallish and has a toilet and shower/tub. Not good or bad, just how it is. The air conditioner was effective and not too noisy. There was a stuffed chair for reading and a simple desk. Plenty of lights, although one of the lamps had a burned out bulb. A flat-screen TV which we did not use. There were drawers for clothing and a standard hotel clothes bar for hanging up coats and such. Although we did not eat it (went to brunch with friends on Sunday), the breakfast looked good and it was popular. The negatives: No elevator and we were on the 2nd floor, which is a problem for my wife. The room seemed dark unless the curtain was open and all the lights turned on. The room also had a strange odor. Not of cigarette smoke, but like someone had cleaned the carpet with an off-brand of cleaner in an attempt to cover the smoke odor. It worked, but the resultant odor was noticeable and, to me, unpleasant (it did not drive us from the room). The mini-fridge in our room did not have a freezer compartment, which meant we needed ice to put in our travel cooler (one bucket, but we NEEDED it) as we could not "recharge" out freezer packs. It was when searching for ice I discovered there was only one ice machine per floor (2 floors; about 30 rooms per floor), and the one on our floor was not working and appeared to have been out of service for more than a day or two. Our toilet leaked. It was from a hole left by the loose flushing lever. Water had leaked onto the floor and was puddled below the tank. That should have been caught by the cleaning staff and taken care of. Also, when we first flushed the toilet, the water filling the tank caused a loud squealing sound. My wife also discovered the water going into the tank was HOT water. When my wife showered she noted the water temp. in the shower dropped off near the end of her shower. Possibly due to increased demand by other guests. When I went to check out, nobody was at the front desk. Housekeeping staff tried to find someone for me but they were unable to, and there was no bell or phone/intercom arrangement to summon them. After a couple of minutes, a nice young lady appeared to prepare my bill.....she had been helping with some problem at the breakfast service because there was nobody else assigned to handle the breakfast or any problems which arose (at least I didn't see anyone). Breakfast was popular which was a problem because the breakfast area couldn't seat them all. Folks were standing with full plates, hoping for a seat at a table. I think a lot of them ate in their rooms.

  • Stayed: August 2014, travelled with friends
    • Value
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Review collected in partnership with Best Western
Thank Larry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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210 - 216 of 404 reviews

Reviewed 25 August 2014

We stayed here for one night and were checked in by a really friendly chap who make us feel very welcome. The room was fine but the decor is horrible - really dark and brown. We enjoyed the free WiFi and breakfast. This is not a bad place to stay in for one night when on the road. It took a while to check out in the morning as there was nobody at the front desk. This was a bit annoying as we wanted to hit the road quite early.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
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Thank UKonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014

We stayed here for three nights to attend my brother's wedding at a nearby venue. It was clean, which is most important to me. There are smoking rooms in this hotel, so be sure to request a non smoking room if you're a non smoker. The pool is outside, but my daughter didn't complain about the temperature. Though the hotel is near the freeway, the noise didn't bother me. Kids loved the free continental breakfast, which consisted of waffles, yogurt, fruit, eggs, sausage and juice. The beds and pillows were comfortable. We also liked having a fridge and microwave in our room. I would definitely stay here again if I'm ever in the area.

Room Tip: If you're sensitive to noise, ask for a room at the end of the hotel that's furthest from th...
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank April H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

This is a very well kept, clean and well appointed hotel in Ukiah. The property is well located in a nice, safe and quiet neighborhood. There is a CVS down the block and also a few places to eat. Ukiah is a strange town - I call it the hippy week smoker town in northern Cali. But this hotel is a nice oasis in a town that has much to be desired. A great spot for an overnight to take the Skunk train to the north or Wine Country to the south.

  • Stayed: June 2014, travelled on business
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1  Thank td397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

This Hotel was Just Ok for Service and Costs ,Close to Freeway some what Nosey , If your stay one Night it's Just OK , Also it has a Pool and Hot Tub that Looks Very Comfortable and Breakfast was Hot and Good , There wasn't enough Tables to Eat Breakfast we had to Eat in our Room, so small area for Breakfast in the Morning But the Food Was Good .

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Joseph O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

Front desk staff were rude and abrasive. Passive/aggressive concierge totally creeped out my family. Complimentary breakfast was bereft of plates and the garbage can was still overflowing from the previous day. This has been the least friendly place we have been ever.

Housekeeping was fine.

Stayed: July 2014
2  Thank Matt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

A nice and easy stop in Ukiah for the night. The hotel is clean and the rooms are real comfortable. The pool is swimmable and nice spot to cool off in the afternoon. Staff is great and everyone was helpful. I've stayed at this hotel several times and would return again.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Anne-Marie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Orchard Inn

Address: 555 S Orchard Ave, Ukiah, CA 95482-5022
Phone Number:
Region: United States > California > Mendocino County > Ukiah
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 15 Hotels in Ukiah
Price Range: £92 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Orchard Inn 2.5*
Number of rooms: 54
Official Description (provided by the hotel):
Your cozy Ukiah hotel is in the heart of wine country where all of the bounty and beauty of California is at your fingertips.The wineries and vineyards are the reason most people come to our Ukiah hotel. Close to historic downtown Ukiah and several shopping centers, there is plenty in the neighborhood to entertain the entire family. Family-friendly events take priority here, but that doesn't mean there aren't options for some adult-only fun. We're also close to casinos so you can see how Lady Luck is faring.Come for the wine tasting and stay for the car shows. There's always something happening near this Ukiah hotel. Infuse a little cultural sightseeing into your trip by strolling around the neighborhood. If you prefer to work on your swing, there's a golf course nearby. Water recreation is a favorite spring and summer pastime.You'll find yourself in the greenest winery area in the country. Easy access off of Highway 101 means that you're never far from the beach for a scenic drive or sandcastle building. Free Wi-Fi and a complimentary hot breakfast sweetens the deal. Fill up on sizzling hot waffles and eggs, pastries, fruit, cereal, yogurt and 100% Arabica coffee.Business travelers enjoy the plethora of activities and relaxation available at this Ukiah hotel. Caltrans, PG&E and AT&T are a few companies nearby. Ukiah also has several breweries to visit if that's your poison. Enjoy a generous dose of pleasure mixed in with your business. This Ukiah hotel is only two hours north of the San Francisco Bay area if you need some big city living. We're also close to Lake Mendocino, so bring the entire family. This pet-friendly hotel welcomes fur babies. Whether you need to be near the full 18-hole golf course or government offices, this is an ideal location. No hotel near Ukiah wineries does it better. ... more   less 
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Also Known As:
Best Western Orchard Hotel
Best Western Ukiah
Ukiah Best Western

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