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“Great Service as Usual” 5 of 5 bubbles
Review of Hampton Inn Union City

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Hampton Inn Union City
Ranked #1 of 4 Hotels in Union City
Certificate of Excellence
GreenLeadersSilver level
Klamath Falls, Oregon
Level Contributor
139 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great Service as Usual”
5 of 5 bubbles Reviewed 16 June 2014

The Staff was top notch and extremely professional. Great location near our business sites, with a shopping mall full of great restaurants and stores. Very good breakfasts in a clean and friendly environment.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Brian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy L, Manager at Hampton Inn Union City, responded to this review, 20 June 2014
Dear Brian W,

Thank you for your wonderful comments about your experience here at the Hampton Inn Union City!

I will be sharing your comments with our staff and let them know that they gave you top notch service, the rooms were clean and that you enjoyed breakfast. I know that everyone will be happy to hear these great comments and will motivate them to continue doing a great job.

We hope to have you stay with us again in the near future.

Thank you,
Cindy Lampa
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

256 reviews from our community

Traveller rating
    168
    61
    17
    4
    6
See reviews for
96
28
10
104
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
San Gabriel, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 June 2014

place is so close to things I need to to do. Breakfast is fantastic, even though I dont like turkey. Variety is amazing. staff is amazing. this palce is very clean and well taken care off. I had a wonderful time. and the fact that is right next to a great family area makes htis hotel so unique

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Jesus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy L, Manager at Hampton Inn Union City, responded to this review, 20 June 2014
Dear Jesus L,

Thank you once again for your great feedback on our hotel and returning to stay with us again!

I'm happy to know that you have chosen our hotel again for the proximity of family friendly places to go. I am glad to know you enjoyed the variety of our breakfast options. Your comments of our cleanliness will definitely be shared with our team as used as motivation for all our staff.

We hope to see you and your family again in the near future. Thank you for continuing to be a loyal guest!

Thanks,
Cindy Lampa
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston TX
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 7 June 2014 via mobile

Stayed here with my family during Memorial weekend. Arrived late so we called in advance. I requested additional blanket and pillow, was told they'll have it ready but when we arrived it wasn't there when we arrived. They brought it up immediately after we called. Other than that, everything else was satisfactory. Location is good as it is surrounded by restaurants and easy access to the freeway. Staff was pleasant and rooms are clean. Breakfast is typical of Hampton Inn. Overall, we had a pleasant stay.

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank umiko56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy L, Manager at Hampton Inn Union City, responded to this review, 20 June 2014
Dear umiko56,

Thank you for your feedback on the Hampton Inn Union City! I'm happy to know that you enjoyed your stay with us during Memorial weekend.

I apologize that we did not have the extra blanket and pillow in your room before you arrived. However, I'm glad that the front desk responded quick to bring the items to your room.

We hope to have you and your family stay with us again!

Thank you,
Cindy Lampa
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

We have a spacious corner room & a firm king bed, won't notice if other person moved. Temperature was perfect: not hot/not cold very quiet even the door knobs especially the floors do not squeak. With seniors discount and a continental breakfast this hotel exceeds our expectations.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank Emma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy L, Manager at Hampton Inn Union City, responded to this review, 3 June 2014
Dear Ms. Emma C.,

Thank you for staying at the Hampton Inn Union City and for your wonderful comments about our hotel. I'm happy to know you enjoyed your room and our continental breakfast. We are very happy to know that we had met your expectations!

Thank you for your business and we hope to have you stay with us again.

Thank you,
Cindy Lampa
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Temecula, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 14 May 2014

The staff members were very professional and helpful. Excellent customer service from each member. The hotel had easy access to areas that I needed to visit. The rooms were nicely arranged, comfortable and clean. The service provided was what one would expect from a Hilton members hotel. The food was good with several choices to choose from.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Randy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBayAreaInns, Guest Relations Manager at Hampton Inn Union City, responded to this review, 16 May 2014
Dear Randy D,

We wanted to thank you for the great review and your comments. I'm glad you experienced our performance at our best. We also appreciate the comment about the arrangements, comforts and cleanliness of rooms that actually motivates us to pay attention more to those areas.

Thank you for the business and look forward to see you again!

Sincerely,

Amit Modi
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anaheim, California
Level Contributor
50 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 bubbles Reviewed 9 May 2014

This is a nice new Hampton Inn. However, I am surprised that the franchisees cut corners on his buildout. We were originally in a room along the freeway and could hear everything passing by. It appears they did not put thick enough windows in the rooms which are adjacent to the freeway. I was lying in the bed farthest from the window with the tv on and the drapes closed and could heard the noisy freeway. This franchisee needs to perform a noise check and install double or perhaps triple pained windows!

Room Tip: Stay away from the freeway based rooms.
See more room tips
  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jdealman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBayAreaInns, Guest Relations Manager at Hampton Inn Union City, responded to this review, 16 May 2014
Dear Valued Guest,

Thank you for posting your positive comments on your stay experience at Hampton Inn Union City California. Yes, this is a brand new constructed hotel with great care and it's a good point about the noise redductions options you recommended. We do appreciate your thoughts and we definitely address this question in updoming meeting with the management.

We appreciate again for your business and hope to see you again!

Sincerely,

Amit Modi
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Upland, United States
1 review
5 of 5 bubbles Reviewed 28 April 2014

Our stay at the Hampton Union City was very comfortable! Loved the walking distance to stores, banks and vast choices of restaurants and movie theater. Staff was very friendly and helpful. Room was clean and neat. Breakfast area was also tidy and clean and the food was good. Check out was a breeze. Parking lot was safe. Will definitely stay here again in the future.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Sandra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMBayAreaInns, Guest Relations Manager at Hampton Inn Union City, responded to this review, 2 May 2014
Hello Sandra A.,

We appreciate your visit to Hampton Inn, Union City, California Hotel. Thank you for choosing us and happy to read your comments that you loved everything right from Check In to Check Out from the hotel.

Our staff get motivated and inspired towards services when Guest comments in a very positive way...and that you have expressed in your tripAdvisor comments.

We will wait for your next visit to our hotel.

Thank you again!

Amit Modi
Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Union City

Property: Hampton Inn Union City
Address: 31040 Alvarado-Niles Road, Union City, CA 94587
Phone Number:
Region: United States > California > Union City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Union City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Union City 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Located just off I-880, the Hampton Inn Union City is set in the heart of California’s Bay Area, just 25 minutes from Oakland to the North, San Jose to the South and San Francisco International Airport to the West. Our friendly hotel in Union City, CA, is close to fantastic shopping at the Union Landing Shopping Center and numerous leisure, dining and entertainment options. ... more   less 
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