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“Great place” 5 of 5 bubbles
Review of Extended Stay America - Union City - Dyer St.

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Extended Stay America - Union City - Dyer St.
Ranked #4 of 4 Hotels in Union City
1 review
“Great place”
5 of 5 bubbles Reviewed 5 September 2013

I've never had a bad experience staying here.The location is cool bunch of different places to eat in the area.They have the nicest staff too they make you feel at home especially April she's the best.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kyle_sequeira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Union City - Dyer St., responded to this review, 10 September 2013
Thank you for posting such a great review about our hotel and our staff. I am happy to know that our location and amenities were convenient for your needs. Also, I am glad that April and our staff provided you with courteous and friendly customer service. I'm thrilled that you have enjoyed all of your stays with us and we hope to continue providing you with great hospitality.

Thank you again for sharing your comments with us. We know that you are a frequent guest of ours so we look forward to hosting you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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92 reviews from our community

Traveller rating
    32
    11
    15
    10
    24
See reviews for
13
18
11
38
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Richmond, California
1 review
1 of 5 bubbles Reviewed 31 August 2013

The attitude of the staff sucks, and is less than accommodating or friendly. If you don't mind being walked in on by maintenance staff, then go for it. Oh, and they were going to have a 2-day fire inspection the next 2 days, with alarms and forced access to our room for 7 hours each day. They did not tell us this ahead of time, but only with a letter left in the room once we had checked in. Instead of allowing us to leave for a habitable hotel, they increased the room rate for our 1-night stay. I would not recommend ESA Union City to anyone!

Room Tip: We went to ESA Hilltop, Richmond, CA and were quite pleased. Just avoid Union City. There were even...
See more room tips
  • Stayed August 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank J D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Union City - Dyer St., responded to this review, 5 September 2013
Thank you for your recent review of your stay. I am sorry to hear that our staff was not up to standards in providing you great customer service. In response to your feedback, I am going to make sure that our front desk and staff are fully trained in customer service policies and procedures. I really appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at ouc2@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Union City hotels

Depoe Bay, Oregon
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 26 August 2013

My wife and I were long term residents at this property and lived through the refreshing of it. I returned on business to find the remodel complete and outstanding. Beds, TVs, bathrooms, flooring, and paint are better than one might expect for a property in a shopping center. I am a traveler and have to say that this property is superior to the Holiday Inn Express nearby. IO recommend it.

Room Tip: 4th floor is a smoking floor,FYI.
See more room tips
  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TommyMack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Union City - Dyer St., responded to this review, 29 August 2013
Thank you so much for posting a review of our property for your latest stay. I'm so pleased to hear that you thought the renovated rooms were outstanding. This is great feedback, especially since you have been with us since we started the renovation. Please know, your positive opinion is highly valued and we appreciate you taking the time to let us know your feedback.

Once again, I want to thank you for posting your review. We look forward to having you visit with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cali
1 review
5 of 5 bubbles Reviewed 15 August 2013

Very well kept and clean. This is a great place for couples. You can walk to the movie theater and restaurants or stay in and cook a romantic dinner. My room was very spacious and bright. I would definitely recommend this hotel to my friends and family.
Looking forward to returning soon.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Valleygirly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Union City - Dyer St., responded to this review, 20 August 2013
Thank you for posting such an amazing review of our rooms and our hotel. I'm thrilled that you had such a wonderful experience with us here at Union City and that you would recommend our location to your loved ones. The cleanliness and satisfaction is very important to us so I am glad that we were able to fulfill that expectation for you.

Once again, thank you for your review. It would be our pleasure for you to repeat your experience with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 July 2013 via mobile

We are staying here in Union City for 9 days for a softball tournament in Sunnyvale, and we are visiting from Alabama. My daughters and I are staying here at the Extended Stay of America, I am very pleased with our room and the faculity is very nice,and they have accommodated our needs. I must say that I will stay here again if we visit union city.:)

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Justicebelinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Union City, California
1 review
5 of 5 bubbles Reviewed 27 July 2013

Nice, clean rooms , excellent locatiin and great service from the staff.
Manager are always there to help in any concern , very helpful.
Location is great movies , restaurants, gym are all around the corner.

  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank raulob72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karlsruhe, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 10 July 2013

My room 332 was a real nightmare. Whenver the room 232 in the floor below used the bathroom, and they did a lot, the whole building was shaking. The ventilator seems to wobble so seriously that my bathroom floor moving like in an earthquake. But most of all, a very intense low frequency rumble fills the whole room, the entire floor and walls are vibrating. This gives you a headache within minutes, and turns your stomach upside down. It started to be like this about 8 times a day for 10 minutes each, but finally it was half the night. I did not find any sleep for more than 3 days, I was a wreck.

I complained about the situation on a daily basis. I made very clear that it is impossible to find sleep in this horrible room. Even neighboring rooms recognized the vibration and complained. The service lady (only one person on duty) promised to send someone to look into the problem, but it never happened. Due to the SFO plane crash, all hotels in the Bay Area are booked out, and room rates are above 300$, so I had to stay in this place although I suffered really hard.

The service was also unable to make up my room. There should be a weekly room service, but whenever I asked when this will take place, it was always tomorrow. I finally resigned and replaced my towels at the front desk - and received not-so-fresh ones, with stains and hairs. I never saw such an incompetent and ignorant service team in my whole life, and I am a frequent traveller. The room rate is 95$ per night, but the hotel plays more in the 40$ region, namely the category of a disgusting dungeon.

The cleanliness of the room is poor. The bathtub was full of long hair (which cannot be mine), the towels are not clean. The grab-and-go breakfast is not worth mentioning. I stayed at several other Extended Stay hotels, which all weren't great but acceptable. This one shocked me. I will never stay at any hotel of this chain throughout my entire life, guaranteed.

  • Stayed July 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Karl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Union City - Dyer St.

Property: Extended Stay America - Union City - Dyer St.
Address: 31950 Dyer St., Union City, CA 94587
Phone Number:
Region: United States > California > Union City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Union City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Extended Stay America - Union City - Dyer St. 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
Reservation Options:
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Also Known As:
Extended Stay Union City
Union City Extended Stay

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