I'm a Gold Level Priority Club member. I know how to book a room with Holiday Inn as I have done it numerous other times. I booked a King Bed Leisure Non Smoking room. I received a confirmation email (60093336) stating I was receiving my King Bed. When I arrived, everything was normal. I've never had a bad experience with any of the Holiday Inn family hotels. This is the first (and last) time I've ever been to the Union City Location.
I got to my room on the 4th floor and it was a double queen room. I went downstairs and told the guy behind the counter that I paid for a King. He told me there were none available. If I wanted a handicap accessible room, I could take it as it had a king bed. I told him No as I believe those rooms should be for who they are intended for. I told him it was his responsibility to tell me at check in that I wasn't getting my King that I paid for and not being surprised the way I was when I walked into my room. I informed him I would never stay at this hotel again.
That would have been the end of it but the guy calls me in my room to tell me that I booked a room with 2 queen beds which I know I did not! I told him that I had a confirmation email stating that I booked a KING!!! This was very confrontational! He basically called my room to call me a LIAR! And I had the PROOF! He then backed off and offered to move me the next day to a King room. I declined as I was so PISSED OFF!!!
I will NEVER VISIT THIS HOTEL AGAIN! NEVER!!!!
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel Union City, CA! We are located in the heart of the SF Bay Area and at the gateway to Silicon Valley! The new Union City Holiday Inn Express Hotel offers all the modern amenities with the convenient to Oakland, Hayward, Fremont, & San Jose. We are also central to several major universities & attractions including Cal State Hayward, UC Berkeley, Jack London Square, Oakland Coliseum & Arena, Chabot College, Stanford University, Great America Theme Park, and San Jose State University. Located adjacent to the Union Landing Entertainment Complex, our guests can choose from over a dozen restaurants, a variety of shopping options, IFLY (indoor skydiving) and 25 movie screens within walking distance. Choose to dine at Chevy s, Chili s, TGI Friday s, Texas Roadhouse, Applebee s, IHOP, or just pick up a snack at In-N-Out Burger, or Krispy Kreme Donuts. The hotel features an indoor/outdoor solar heated pool, heated whirlpool spa, on-site fitness center plus our renowned complimentary Express Start breakfast bar. Our guest rooms feature free high-speed internet access, coffee makers, iron and ironing boards, two-line speaker phones with voice mail and ergonomic chair. We are central to all Bay Area airports: San Jose, South (SJC), Oakland, North (OAK) and San Francisco (SFO) - each within a 25 mile range. We look forward to serving you on your next visit to the Bay Area! ... more less
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- Also Known As:
- Holiday Inn Express Union City/San Jose Hotel Union City
- Holiday Inn Union City
- Union City Holiday Inn