We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Crowne Plaza Silicon Valley North-Union City
Ranked #3 of 4 Hotels in Union City
Kailua, Hawaii
Level 1 Contributor
4 reviews
“Bedbugs!!!”
Reviewed 26 May 2012

We Hotwired a stay here for the night of May 9th, 2012. We were exhausted after driving
for many hours from Southern California and arrived late. Dropped into bed and woke at
6:00 to find our sheets covered in blood spots. I immediately called the front desk and
when I asked what they were doing about the bedbugs the man said "we move our guests
to another room". As we were on our way to an early flight out of Oakland I demanded that
the hotel manager call me upon my return to my home in Hawaii. He did not call but an
assistant did. He said I should put in for a refund to Hotwire and when Hotwire called them
he would okay it. He also said that they depended upon the people checking into the rooms
to tell them if there were bedbugs....rather like the canary in the mine approach. Hotwire gave
me our money back as well as a $25 credit to be used for a future booking. I again demanded
that the manager call me...it is now 5/26/12 and he never has. Do not stay in the
Hotel. Certainly they know where the bugs are...when the maids do the rooms they can
see the large blood spots all over the sheets. Also note, as I checked in the woman on duty said
"we have frogs". They have lots of frogs so windows must be closed as they are very loud.
Noelle. Kona Hawaii

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank noelleharrott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Silicon Valley North-Union City, responded to this review, 12 June 2012
Dear noelleharrott,

Thank you for bringing this to our attention. We take comments such as these very serious and would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon.

Thank you,
Katie J
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

192 reviews from our community

Traveller rating
    35
    42
    37
    36
    42
See reviews for
38
13
7
96
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Miami, Florida
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 May 2012

Stayed here twice. Room looks decent, but one of them really really stunk like it has never been aired out. Thankfully the window was really flimsy, so although it had a stop so you can only open it a few inches, I was able to remove the whole pane and air out the room. The bathroom had peeling paint on the ceiling and a towel rack that was about to fall off. The furniture is modern and clean, the pillows nice and fluffy, so no problems there. No fridge in the rooms. Wifi works well.

Room Tip: Some rooms on upper floors look to the freeway, could be noisy. On the other hand, by the pool it i...
See more room tips
Stayed May 2012, travelled on business
Helpful?
Thank BalageTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Crowne Plaza Silicon Valley North-Union City, responded to this review, 29 June 2012
Dear BalageTravels,

Thank you for writing a review about your recent stay with us. We are pleased to hear that you liked the pillows, WiFi, and cleanliness of your room. We're sorry you were not fully satisfied with the conditions of your bathroom. As our valued guest, your feedback will surely be looked into and be forwarded to the appropriate departments.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 10 April 2012

This was the worst place to stay. The bed was hard as a rock, the pillows were about an 2 inches thick not when you press down, normal. Nasty carpet, the room was wrenched with smoke even thou I knew it was a smoke room but DAM it's like it has never been aired or cleaned.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with cheaprooms.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Case Manager at Crowne Plaza Silicon Valley North-Union City, responded to this review, 26 April 2012
Dear guest:


Thank you for taking time out of your busy day to leave us a candid review. I would like to offer a sincere apology. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

^Katie
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Union City hotels

Jersey City, New Jersey
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 April 2012

The Crown Plaza was not bad in any way but nothing really jumps out to that makes it stand out. We did get a free beer coupon each day which is nice but as a Platinum Member with Holiday Inn, you expect at least a free cocktail. It is located right over the free-way for a mall which was nice with may restaurants, I would avoid the Rib Joint. I have had moister ribs and steaks at the Golden Corral. But I digress the Hotel was fine, the rooms are a little cramped, they kind of shoe-horn in some chairs that they didn't really need. But the complimentary breakfast was nice except the place is or was each day overrun by tourist buses and most it was like it was these people had never seen a buffet before, but that is not really the Hotels issue.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Duck0830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Silicon Valley North-Union City, responded to this review, 6 May 2012
Duck0830,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you were not fully satisfied with the accommodations received. We hope that you give us a chance in the future to show you how great our hotel is.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nipomo, California
Level 4 Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 March 2012

Although Crown Plaza is known to be one of the more luxurious brands within the Intercontinental Hotels portfolio, it helps to keep price in mind when evaluating a property. THis particular Crown Plaza is modestly priced and in a good location. For Priority Club members, they provide free breakfast, and "welcome drink" vouchers. The reception staff is consistently kind.

Room Tip: Ask for a room in the tower, if available.
See more room tips
  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 October 2011

Normally a Crowne Plaza Hotel is a upsale Holiday Inn or better.
I would have been better if I sept in my Car.
It is Dirty and run down. The pumpling leaks in the bathroom and the bath tub is rusty.
The leaking pumpling keeps the floor washed at least.
The bed is a new type of mattress. 3/4" mattress plywood.
The chair at the desk must have been purchased from the Goodwill it was so lumpy and old.
If you can sleep you wake up early so you can run out of the Hotel and find somewhere else to stay.
DO NOT STAY HERE

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jay L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nebraska
Level 2 Contributor
7 reviews
Reviewed 12 September 2011

Stayed Aug 28-Sept 4,2011. Encountered broken security door (entire stay), broken outlets in room, super slow or down wi-fi, and algae in pool while we were there. Not to mention that our floors in our room were never cleaned during our entire stay. Understand "green initiatives" but if a floor is dirty it should be cleaned. Everytime i got in shower after walking across floors barefoot, it looked like I had just come in from outside!:(. Close location to get on 880 freeway or BART, and the setting is relatively quiet. Staff was very attentive and polite, just didn't rank as high as other hotels in same chain we have stayed at!

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaje2424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Union City
0.7 mi away
Hampton Inn Union City
Hampton Inn Union City
#1 of 4 in Union City
279 reviews
0.5 mi away
Holiday Inn Express Union City/San Jose
6.3 mi away
DoubleTree by Hilton Newark-Fremont
Show Prices
Show Prices
Show Prices
0.7 mi away
Extended Stay America - Union City - Dyer St.
5.4 mi away
Best Western Plus Garden Court Inn
4.2 mi away
Aloft Silicon Valley
Aloft Silicon Valley
#3 of 9 in Newark
245 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Silicon Valley North-Union City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Silicon Valley North-Union City

Property: Crowne Plaza Silicon Valley North-Union City
Address: 32083 Alvarado Niles Rd, Union City, CA 94587-2942
Phone Number:
Region: United States > California > Union City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Union City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Silicon Valley North-Union City 3.5*
Number of rooms: 268
Official Description (provided by the hotel):
A sincere welcome to the Crowne Plaza Silicon Valley North - Union City, where you will find comfort and modern luxury at one of the most convenient locations in Union City. Whether you are traveling on business or pleasure, we are your home away from home! We are centrally located in the heart of San Francisco East Bay area, just a short distance from Silicon Valley, San Francisco and Oakland. Our central location provides an easy access from all major Bay area airports such as San Jose (SJC), Oakland (OAK), and San Francisco (SFO). Further, getting to the hotel is simply and easy as we are located directly off the 880 Fwy, at the Alvarado Niles Road exit. Whether you are coming to Union City for business or just for fun, your room at this hotel is your personal retreat after a long day of travel. Come and relax in our spacious luxury bedroom with stylish decor, loaded with lifestyle amenities you would expect from a top notch hotel. This room is the perfect way to end your busy day! Come and enjoy. The best of Union City is waiting for you at the Crowne Plaza Silicon Valley North Union City! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Travel Republic (UK), IHG, Hotels.com, Expedia, TripOnline SA, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Crowne Plaza Silicon Valley North-Union City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Oakland South Union City Hotel Union City
Crowne Plaza Union City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing