We made reservations here for my mother-in-law because at 86 she no longer can manage the stairs in our home. We made the reservations face-to-face with the guy in the lobby. We made them for a handicapped room, and specified it had to be on the first floor. When we checked in, they had given away her handicapped room, and put her in a room on the third floor way down the hall from the elevator. They also increased the price from what they told us and said "the prices went up during the week" (from Tuesday morning to Friday afternoon). When my mother-in-law complained the next day, they gave her $1.69 credit on her bill "for her trouble". She had a terrible time walking to her room, and was unable to shower because she didn't have a handicapped room. I don't care what another hotel costs, we'll never make her stay here again!
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- Also Known As:
- Extended Stay Vacaville