First, let me start off by saying this was an unexpected trip and I'm glad it happened. What a beautiful hotel. The rooms are nice and cozy but of corse needs updating which I'm sure will happen.
From the time I checked in with Brenda who was a hoot until the time I checked out with Amber I had a nice stay.
To me the environment between the staff seemed more like family rather than coworkers which was nice to see and Impressed me tremendously. You can see the love.
Upon arrival Vacaville was extremely hot. Wow. But Brenda made it all better with the quick check in. I was able to get in my room and put the a/c unit on which cooled the room within minutes. I wish I would have had the chance to enjoy your nighttime social it was a really beautiful set up.
Upon check out with Amber around 8-ish in the morning I got stuck behind a lady who was at the counter complaining about EVERYTHING and ANYTHING.
Amber was very very patience with her and handled it like a professional. She offered the lady breakfast, and even points to be applied to her Account in which the lady responded by saying very rudely. "I'm not a member!!!!!"
Amber kindly said something to the fact of "would you like to become one and then we can apply some points" the lady said "NO" and walked away.
Thats when I knew the lady was scamming and wasn't looking for anything but a financial refund.
I think the way Amber handled this situation was genius. I ended up chatting with Amber for a few minutes and I realized amongst other reasons, Amber has absolutely sold on returning to this hotel and only this hotel when I'm in the area. What a kind, sweet spirit that young lady has.
She truly is a huge asset to your company. All your staff was amazing. And I look forward to coming back.
- Official Description (provided by the hotel):
- At Courtyard by Marriott Vacaville we're refreshing your travel experience with our NEW lobby- fusing high-tech, high-style and greater functionality for the ultimate in convenience and innovation. You'll appreciate the warm and inviting atmosphere from the moment you enter the hotel. There's flexible furniture for working, relaxing & socializing. We have our NEW Bistro with healthier food & beverage options, Hi-Tech conveniences, including HDTV and FREE Wi-Fi. And our interactive Go-Board lets you check out the news, weather, and map out your stay at the touch of a finger. Come see us soon! ... more less
- Reservation Options:
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- Also Known As:
- Courtyard Vacaville Hotel Vacaville
- Vacaville Courtyard
- Vacaville Marriott