We stayed in an 8th floor room that was just incredible! 12ft ceilings, floor-to-ceiling windows that looked out on the valley, twice the space of normal hotel rooms, comfortable furniture and bed, spacious bathroom, and everything sparkling clean. The only things dropping this from 5 stars to 4 were the tacky carpeting, no iron/ironing board and the lack of hot water. It seems such a waste to have those recycled rubber carpet squares in such a grand room. It felt icky underfoot and just looked cheap. The water never got above really warm, so my GF couldn’t take a hot bath. We even had to use the temperature controller all the way to hot during showers and even that was only warm. We asked an employee and she said it is the number one complaint from guests. I guess management would rather save a few bucks than satisfy their customers.
Parking is free, as is the bottled water. The elevators are clean, quiet, and fast. The hallways are clean and well-lit. The front desk staff is way past excellent – perhaps the most professional and friendly I have encountered. The maids were efficient, thorough and friendly. As great as the facility is, the staff is the real backbone of this hotel.
With our stay we received a complimentary continental breakfast near the pool. Basic breads, bagels, cereals, coffee, tea, and what was described as an egg and sausage muffin. Even better was the VIP pass for the lobster buffet line. We zoomed ahead in a relatively fast 30 minutes, instead of the 3 hour wait other non-guest VIPs had, and the even longer wait the non-VIP commoners had.
And finally, one of the best casinos in Southern California. Probably the largest non-smoking gaming area around. Free water, coffee and soft drinks at serve yourself stations. And, again, welcoming and helpful staff from the valets, security guards, cocktail waitresses and players club personnel. I hope management appreciates their employees and treats them well. (No, I don’t know anyone that works here…)
All in all, a fantastic long weekend, but attention to a couple of small details would make all the difference.