Stayed here memorial day weekend for my son's wedding. On the plus side, the hotel was very close to the wedding venue. Our only interaction with the staff was on arrival and at checkout. Friendly and pleasant staff at the desk. First, the elevator had an extremely bad odor which may have been a combination of musty and heavy duty industrial cleaner. The room was adequate, bed comfortable, what I expected. Biggest issue is that the room was never serviced during our stay. We left the room about 1:30 p.m. on Saturday and returned at 11 pm. I called guest services when we left the room and asked that the room be serviced as we were leaving and would be gone all day. Returned at 11 to find the room in the same condition we left it. Not what you want to come back to after a long day. Really put a damper on our stay. The bathroom door made a horrendous squeaking, groaning noise. Any one getting this room ready for guests should have observed this and had it corrected. The hotel provides bar soap in the bathroom, but no soap dish?? When I left, I advised the front desk of our experience, to which their response was "we're very sorry". Nothing about advising management or talking to housekeeping, nothing to offer other than "sorry". Well, I'm sorry, but as a Rewards member, I'm truly disappointed in the experience and can't recommend this hotel to anyone.
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- Also Known As:
- Towneplace San Diego Carlsbad/Vista Hotel Vista