We booked a night at the ClubSport on Thanksgiving evening. We have stayed there several times in the past, and we've enjoyed the clean rooms and excellent fitness facility. This time however proved that we will never stay there again.
We checked in late after a dinner. The receptionist found our reservation, printed our keys and wrote the rate ($109) and room number on the key envelope. We had only booked for one night so in the morning, the bill had been passed under our door. Upon opening the bill, I learned that I was not going to be charged the $109 rate but $269! Surely there must be a mistake. On the way to breakfast, I stopped at the desk to rectify the bill. The receptionist typed a few key strokes and said that the $269 was correct and that was what we would have to pay unless we could produce the "friends and family" form. I told them to call the manager who calmly told me with a s*&t eating grin that yes, indeed we would have to pay.
I walked away furious and relayed the experience to my wife. She then went to the manager bringing the room key envelope to explain that we will pay the agreed rate. Again the smiling and condescending manager emerged saying with a smile that unless we could produce the form then we would have obliged to pay the full rate. Again we explained that we did not agree and that the night reception should never have quoted the $109 rate. Still smiling, she said that she would call the girl to verify. After an unsuccessful attempt at calling, she came and said that she would reluctantly honor the $109 rate but in the future the hotel would not be so "generous". Really? Generous? How about honoring the quoted price to begin with?
While this hotel is a comfortable place to stay and they have an outstanding sports facility, I cannot get over the behavior and smugness of the manager. We will not be back.
- Official Description (provided by the hotel):
- Discover a leader among hotels in Northern California at Renaissance ClubSport Walnut Creek Hotel. Here, we offer a unique blend of full-service accommodations with a world-class sports club, to create a superb spa-style fitness resort and luxury hotel in Walnut Creek. Guests can enjoy complimentary access to the 85,000 square foot ClubSport fitness center, offering the latest cardio and strength training equipment, five group fitness studios, racquetball, handball and squash courts, an aquatic center and childcare center with activities for kids of all ages. Complimentary high-speed internet access is also available throughout our luxurious property. Located just 30 minutes from San Francisco and Napa Valley, this centrally located hotel is sure to provide all the accommodations and amenities you need for a spa weekend. ... more less
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- Also Known As:
- Renaissance Walnut Creek
- Walnut Creek Renaissance