During my stay there were major issues associated with various aspects of the hotel. My stay was a quick two day, one night turn around for a brief business conference. When I booked my room approximately a month earlier I requested no feather down comforters or pillows due to allergy reactions. Of course my room was not ready upon my arrival. After a 1/2 hour wait, the front desk later told me that my room was ready. Upon entry into my room I found that the bedding in question had not been pulled down or changed out. I was also told that my luggage would be in my room....it was not.
Due to some early arrivals with my employees, some of the luggage was locked away in a "secure" room of the hotel until rooms were ready. It was later found that a fellow employee had her wallet stolen out of this "secure" room. The wallet was later located in the restroom of the hotel lobby. All money and gift cards were missing. This room that was "secure" was supposedly accessible by employees only.
We continued on with our two day meeting at the hotel with out any other quirks. At the time of check out, all of my fellow employees luggage was to be loaded in their cars by hotel/valet workers. It was later found that the hotel employees mixed up the luggage and placed the wrong luggage into the wrong valeted vehicles. My employees would actually receive their car with someone else's luggage inside. The major issue was that another conference had concluded at the same time as ours which may have caused confusion. What's scary is that the vehicles were loaded with a complete strangers luggage. I later received notification from one of my employees that they were in possession of a black bag that did not belong to them. At this point my employee was already hours away from the hotel. This hotel has major issues that need to be dealt with before I would recommend or stay again.
- Official Description (provided by the hotel):
- Our newly renovated hotel is just 2 blocks from the Walnut Creek BART station and convenient to San Francisco, Oakland and the rest of the Bay area. A premier green-certified hotel in downtown Walnut Creek, guests are sure to enjoy our outdoor pool, spa tub, on-site fitness center, business center, fresh cuisine at 'Atrio Restaurant and 17,500 square feet of banquet space. Visit our beautiful hotel and experience comfortable living with many convenient amenities. ... more less
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- Also Known As:
- Walnut Creek Marriott Hotel Walnut Creek
- Marriott Walnut Creek