I called and left a message three times to book a block of rooms for business with no return phone call to make my reservation. I was finally able to make a reservation when I called a fourth time and a reservations specialist was available.
I wanted to reserve the room behind the cafe for our large group for lunch. I called the appropriate person 3 times and once again did not receive a call back so I booked our lunch at Maria-Maria in down town Walnut Creek. When I spoke to the manager about my experience, the manager did not seem concerned at all about the staffs lack of follow through.
The room was clean, parking was expensive, only valet was available. I had no cell phone reception so I tried to use skype, but the internet connection that I was charged extra for was as bad as my cell phone connection. All in all I think that the Walnut Creek Marriott really needs to come up in their customer service department. Next time I will stay at Holiday Inn Express or Embassy Suites as they have free parking, great internet and great customer service.
- Official Description (provided by the hotel):
- Our newly renovated hotel is just 2 blocks from the Walnut Creek BART station and convenient to San Francisco, Oakland and the rest of the Bay area. A premier green-certified hotel in downtown Walnut Creek, guests are sure to enjoy our outdoor pool, on-site fitness center, business center, fresh cuisine at Atrio Restaurant and 17,500 square feet of banquet space. Visit our beautiful hotel and experience comfortable living with many convenient amenities. ... more less
- Reservation Options:
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- Also Known As:
- Walnut Creek Marriott Hotel Walnut Creek
- Marriott Walnut Creek