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“review” 5 of 5 bubbles
Review of Embassy Suites by Hilton Walnut Creek

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Embassy Suites by Hilton Walnut Creek
Ranked #4 of 7 Hotels in Walnut Creek
GreenLeadersBronze level
Rockford, Illinois
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“review”
5 of 5 bubbles Reviewed 3 December 2013

The hotel was a great buy mixing points and cash the cost was a good value, breakfast was outstanding and the front desk was always helpful. location was right off the hiway and Bart across the street.

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank BillD2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle O, Director of Sales at Embassy Suites by Hilton Walnut Creek, responded to this review, 5 December 2013
Hello Bill! Thank you for your review of Embassy Suites. We are so glad you enjoyed your stay and that our staff and access to BART and Highway 680 was convenient for you. We know you have a choice when visiting the area and we welcome you back soon!

Tracy Gimbel
Director of Saless
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,047 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (186)
Date | Rating
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  • French first
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English first
Walnut Creek, United States
1 review
4 of 5 bubbles Reviewed 3 December 2013

Two-room suites -- so you can snuggle up on the couch and enjoy an appetizer and glass of wine in one room, and flop into a big comfy bed in the other room. This is great for those who like a little room to stretch out and relax...or dance around the room if you want to. And the complimentary happy hour doesn't hurt. ;)

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ala Eddine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle O, Director of Sales at Embassy Suites by Hilton Walnut Creek, responded to this review, 5 December 2013
We loved your description of your stay at the Embassy Suites! Your description of dancing around the room was priceless and so true as we have suites large enough to accommodate four people to a room! We hope you choose us again the next time you are in the area!

Tracy Gimbel
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Quinta, United States
1 review
5 of 5 bubbles Reviewed 2 December 2013

We were amazed at the wonderful accommodations at such a reasonable rate. The two days we spent there were great! The staff was friendly and helpful. The room was clean and comfortable and having a suite was so nice.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mildred T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle O, Director of Sales at Embassy Suites by Hilton Walnut Creek, responded to this review, 5 December 2013
We were amazed at the wonderful accommodations at such a reasonable rate. The two days we spent there were great! The staff was friendly and helpful. The room was clean and comfortable and having a suite was so nice.

Tracy Gimbel
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medford, United States
1 review
5 of 5 bubbles Reviewed 2 December 2013

We always find the Embassy Suites a good value for our dollar and a very nice place to stay. There are several amenities that you will enjoy. Excellent choices for breakfast - eggs cooked according to your preference by chefs that you watch as they prepare your food. Can also order pancakes and bacon cooked to your liking.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Arlene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle O, Director of Sales at Embassy Suites by Hilton Walnut Creek, responded to this review, 5 December 2013
Hi Arlene and thank you so much for the great review! We are so glad you enjoyed our excellent service and complimentary breakfast. We are a great value for our business and leisure travelers! Please come back and stay with us the next time you are in the area.

Tracy Gimbel
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walnut Creek, United States
2 reviews
1 of 5 bubbles Reviewed 1 December 2013

My wife and I moved from New York to Walnut Creek and made reservations online to stay at the Embassy Suites in Walnut Creek while house hunting. The check-in was normal but as soon as we entered the room it had an odd odor. As I sat down at the table in the living area, my arm stuck to the table, the table was not clean and was sticky and pretty disgusting. When my wife got into bed, she noticed hair on the comforter from a previous guest. When she called downstairs the person the phone was rude and abrupt and did not offer a solution except to say that there were extra blankets under the TV. The person then abruptly disconnected the call and did not offer any help at all. In the shower there was hair on the floor and a pipe in the shower ceiling that looked like a drain from the bathroom above. Not sure what was dripping out of the pipe. The noise from the lobby area carried up to the 5th floor where we were and could be heard clearly. And finally $18 a day per vehicle for parking! Would not recommend this hotel to anyone. The only good point was the staff at the front desk at check-in, they were pleasant.

  • Stayed November 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle O, Front Office Manager at Embassy Suites by Hilton Walnut Creek, responded to this review, 3 December 2013
Brian S., Thank you for taking the time to share your feedback. I have also previously received your feedback and have already responded to you personally regarding your concerns. Please accept our apologies that your stay was less than satisfactory due to concerns with your guest room, one of our guest services staff members and the valet parking. We've gone to great lengths to provide exemplary service to our guests so they can relax and enjoy their stays with us. However we sincerely apologize that was not the case during your visit. It is my hope that you'll respond to my previous message so that can hope to see you return on a future visit to the Bay Area. In the mean time we will continue making improvements to ensure that similar concerns don't happen to you or future guests. Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staten Island, New York
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 27 November 2013

My husband & I stayed in this hotel 3 nights. We have stayed in several Embassy Suites Hotels in the past. Our 2 room suite was clean & well suited for our trip. A hot buffet breakfast is always welcomed by busy travelers & this one did not disappoint. The food was hot & tasty & with plenty of options offered so you could have a different breakfast each morning. A really great perk of this hotel is it is near the BART train station. We took the BART into the city of San Francisco each morning we went sight seeing. We were glad we did as parking near Fisherman's Warf is $3/ 20 MINUTES. Its cheaper to park in midtown Manhattan. After a very busy day of sightseeing, these weary travelers could wind down in the pool & hot tub. The staff at this hotel is pleasant & friendly. We would stay at this hotel again if in the area.

Room Tip: The rooms on the upper floors are quieter because this hotel is built around an atrium & sometim...
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  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Katherine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle O, Director of Sales at Embassy Suites by Hilton Walnut Creek, responded to this review, 5 December 2013
Thank you for the five star review Kathleen! We are so pleased you enjoyed your stay. BART is the best way to travel to San Francisco, Berkeley or Oakland to see the sites. We are glad that you could relax after a long day in our indoor pool and spa. When you return here from Staten Island, we so hope that you stay with us again.!

Tracy Gimbel
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crescent City, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 19 November 2013

Valet parking took our car and wrecked it causing $1,600 damage. They told us they had filed a claim with their insurance company and would comtact us and after almost two months they now say that they are not responsible for the damage. I will never stay in this hotel. They have young kids driving the cars wrecklessly and with no regard for other peoples property. Crappy service and stuck our family with a wrecked vehicle.

  • Stayed September 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Tim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle O, Front Office Manager at Embassy Suites by Hilton Walnut Creek, responded to this review, 22 November 2013
Tim T. As follow up to your feedback and your stay with us two months ago. I would like to apologize that your experience did not meet or exceed expectations. Guest satisfaction is of great importance to us. In regards to your feedback; I am completely aware of the circumstances surrounding your visit and have worked with your claim. The claim was denied by the insurance company based on the information that was provided to the hotel. All of our valet staff are well trained in their positions and work to make sure that guest vehicles are handled with care. Please contact our offices should you have any questions. Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Walnut Creek

Property: Embassy Suites by Hilton Walnut Creek
Address: 1345 Treat Boulevard, Walnut Creek, CA 94597
Phone Number:
Region: United States > California > Walnut Creek
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Walnut Creek
#3 Family Hotel in Walnut Creek
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Walnut Creek 3.5*
Number of rooms: 249
Official Description (provided by the hotel):
Embassy Suites Walnut Creek hotel is ideally located in the beautiful East Bay of Northern California. We are convenient to Oakland, San Francisco and SFO airport and BART. Spread out in a two-room suite or upgrade to an Executive suite for extra space and amenities. Enjoy a complimentary cooked-to-order breakfast and evening drinks and snacks at the Manager's Reception. Host an event in our 7,000 sq. Ft. Of meeting space, or celebrate a special occasion in the eight-story tropical atrium. This hotel offers valet only parking for guests for $25/day. ... more   less 
Reservation Options:
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Also Known As:
Embassy Suites Walnut Creek
Walnut Creek Embassy Suites

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