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Holiday Inn Express Hotel & Suites Watsonville
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Reviews (173)
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All reviewssanta cruzindoor poolbest hotel in townfront deskpancake machinesmall gymtoilet paperfree hot breakfastroom was cleanfirst floordo not disturb signmoss landingenjoyable staynob hillchecking outshort drivemonterey
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67 - 72 of 173 reviews
Reviewed 8 July 2014

Stayed for a night because we wanted to be near the beaches and Monterey but wanted to avoid the high summer prices of the better hotels. I have no major complaints but the hotel is definitely sub-par compared to many other in the region of similar pricing. It was clean and staff was, for the most part, helpful and courteous. However, there is some wear showing on the building and several details (squeaky doors, minuscule breakfast area and poor selection, a towel was soiled, etc.) made the experience just "OK". There are several fast food joints in the immediate area and a state beach is about 15 minutes away by car.

  • Stayed: July 2014, travelled with family
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1  Thank 2010-Urbi-et-Orbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watsonville, responded to this reviewResponded 9 October 2014

Dear 2010-Urbi-et-Orbi,

Thank you for taking the time to review our hotel and for your kind comments regarding our hotel staff. It is truly disheartening that you found our facility only to be sub par particularly the condition of some amenities and our breakfast selection. I appreciate that you have brought your concerns to us and rest assured that your feedback is taken into serious account. Your feedback will be used to consider improving on our end to provide you with a more satisfying stay in the future.

Sincerely,

Faith R
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

I discovered a hidden gem in Watsonville, CA Close to both Monterey and Santa Cruz. It was like the small boutique hotels I have stayed in San Francisco and Europe without the cost. I would definitely stay here again. Quiet, clean and with all the amenities that the higher priced hotels...

  • Stayed: June 2014, travelled with family
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1  Thank sf49yr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hixwatsonville, General Manager at Holiday Inn Express Hotel & Suites Watsonville, responded to this reviewResponded 5 July 2014

SF49yr,

We are so pleased that you have been staying with us for so many years! Thank you for always coming back, we love having you!!

- Amy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2014

I stayed here on a business related trip and will certainly return. I arrived early and the room was not ready so the front desk representative recommended a fantastic restaurant in Moss Landing called, "Phil's Fish House" which was about 8 miles away and very delicious. When I returned the room was ready. Very spacious, clean, and has a gym! I enjoyed a good workout, walked to a nearby Yogurtland and enjoyed a great night sleep. No vehicle noise, quiet hallways and just a very nice suite.
The next morning at 6:30am they had a nice spread for breakfast ranging from healthy to not so healthy items...really something for everyone.
Well done!

  • Stayed: May 2014
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1  Thank Alisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014

Clean, pleasant, and good location just off HWY 1 in Watsonville. Shopping and restaurants nearby. Facilities were nice and clean. Breakfast was included and simple, yet hot food options and very good. Friendly staff as well.

  • Stayed: May 2014, travelled on business
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Thank Christopher P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2014

We called into this hotel without a reservation on route to San Francisco and were given a king sized room reserved for the disabled as this was the only one left. The room was fine, spotlessly clean and no complaints. We did forget it was a holiday weekend and so the hotel had lots of families with children who were availing of the leisure facilities. It was probably the noisiest hotel we had ever experienced with children running up and down the corridors till late at night and then up early in the morning with similar activity. Having had children ourselves we cannot blame the children but those in charge to have a little consideration to other guests. On top of that the internet was not working so not a hotel we will be returning to soon.

  • Stayed: April 2014, travelled as a couple
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1  Thank Daveoloc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hixwatsonville, General Manager at Holiday Inn Express Hotel & Suites Watsonville, responded to this reviewResponded 9 May 2014

Daveoloc,

We are very pleased to hear that you found your room to be spotlessly clean. We sorry to hear that there was considerable noise from other guests; we encourage our guests to contact the front desk with any noise complaint so that we can respond quickly! Please know that we are in the process of upgrading our Internet and we will have faster speeds in the coming weeks. We hope that you will give us another try. If there is anything that I can do for you during a future stay please do not hesitate to contact me.

Kind Regards,
Amy
General Manager
(831) 728-3600

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