I called in early February to make a one-night reservation for late August. Within a week, I called back to cancel our reservation as our travel plans had changed and was assured by the person I spoke to that they would take care of it. Both of these transactions were conducted by telephone as this establishment does not have online capabilities. To my surprise, when we returned from our trip in early September, there was a message from The 49er that they were charging us for the night of the original reservation & the charge immediately showed up on my credit card. I called and spoke to the manager, Rob, explained the situation, and he assured me that he would reverse the charge. I kept checking my credit card account and called 3 times over the next two weeks, leaving messages for him to call me back. He never did. When I called the last time, the woman who answered the phone said there was a message from him that he wasn't reversing the charge because there was no record of my having canceled. I have traveled a great deal and have never encountered this kind of treatment before. This is outrageous!