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“Consistent High Quality Hotel”

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Hampton Inn Los Angeles/West Covina
Ranked #2 of 7 Hotels in West Covina
Reviewed 8 June 2014

We have stayed at the Hampton Inn in West Covina several times. The beds are always very clean. They wash both the sheets and the duvet covers between guests. The rooms are fairly standard in terms of decor, but they are clean, well insulated and quiet, with an in-room air condition/heater that you control yourself that makes a nice white noise when turned on. The complimentary breakfast includes fresh cooked eggs, potatoes, fresh fruit, yogurts, oatmeal, make your own waffles, etc, with excellent coffees and teas. The wifi is free and works well. Outstanding value for a very reasonable price. It's definitely our "go to" place.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hampton
Thank Stephanie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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296 - 302 of 444 reviews

Reviewed 4 June 2014

Laura welcomed us in. Quick and easy check in. he room was super clean and modern. The restroom had nice fixtures and was also very clean. I had my doubts about staying here, but they are a part of the Hilton Family and that's why I chose it. I will stay here again.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank Julio O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2014

I am a Project Manager for Seismic Exploration Crews searching for Oil and Gas for 37 years in 39 states in the United States. I work away from home living in Hotels sometimes months on end and it is a pleasure when I find a hotel such as this one it makes the time away from home a little easier to deal with especially now as I'm 60 years old and like things to be as smooth and relaxing as possible. It's always a welcome surprise to find a wonderful place as this one when least expected. I will say that out of all the many places I have stayed in the 39 states I've worked and stayed in this Hampton Inn and it's staff rate a "FIVE STARS" from me. I will be planning on staying one weekend a month for the next six months as I am seeing a medical specialist there in West Covina. I Remain, Ralph M. Thomas II

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank Ralph T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

Hampton Inn is my go-to hotel for non-fancy getaways. This was a trip for a softball tournament, and as usual, the room and bed were comfortable, shower was good, products good, solid internet access, solid breakfast.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hampton
Thank Danielle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014

This place employs some of the most incompetent workers ever. I am sure the hotel itself is great but the people working here will find a way to ruin your trip. I am advising against booking your stay at this hotel because of my personal experience. I walked into this hotel and started speaking to the person at the front counter and advised him that I currently have a reservation but would prefer staying here, so before cancelling my existing reservation, I would like to know if you have two rooms available: one for two nights and one for three nights. The person looked into his system and said that they had them available. Because I was traveling with my father in law I wanted to make sure he sees the room and approves it. We then proceeded to do that and on our return I asked the representative that he has the availability for two rooms for two and three nights so I cancel my existing reservation and he said he did. I went ahead and cancelled my existing reservation and went back to the front counter. This time I was speaking to another lady who informed me that they only have one room available for one night. I then asked to speak to the other representative who said that he did have availability but only for one room and one night. Even though I mentioned to him 3 different times that I needed 2 rooms for two and three nights respectively. He did not deny that I mention it but never looked it up properly in his sytem. But this is where it gets better. In the meantime the lady who was helping us had taken my credit card and license to process the booking. She for some very strange reason proceeded to utter "uhhh...is this a prepaid card? We don't accept prepaid cards". This was the first time I was seeing my father in law so it was quite embarrassing so I quickly corrected her saying that it is my credit card of 10 years and I've never had a problem with it. She then said "uhh..yeah this won't work its a prepaid card". I asked the lady why she believes its a prepaid card and she said that it doesn't have a logo on it. At this time, I got extremely frustrated and pulled out my citibank credit card, my chase freedom credit card, My bank of america credit card and my Discover credit card and asked her what logo she was looking for. She told me it doesn't have the banks logo. The credit card I am using is issued by FIA cardservices which is wholly owned subsidiary of Bank of America, which I would understand if she doesn't realize it, however, here is the million dollar question: WHY WOULD YOU COMMENT ON A CARD THAT WON'T WORK WITHOUT EVER TRYING IT? What is it in for you? It was completely unnecessary. If she would have tried using my credit card it would have worked, but lets just say for arguments sake she was right, why does she have the urge to utter that its a prepaid card and it won't work without trying it?????? All of this happening in front of my father in law made it that much worse. I told these people that they were the most incompetent people and a disgrace to human intellect and walked out as I no longer wanted to stay at this hotel.

I do not remember the representatives' names, however if hotel management wants to know this incident happened on May 15, 2014 around 9 AM.

Again, I would suggest everyone reading this not to stay here because of the people working here. Until that is changed, I would suggest staying somewhere else.

  • Stayed: May 2014, travelled with family
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Thank Abdul Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2014

I enjoyed my stay and the check out process made things very easy. The location is excellent with a lot of good restaurants in walking distance. the room was very clean and the complimentary breakfast was quite good. I would recommend this hotel.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hampton
Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014

This hotel went out of their way to make us feel welcome during our stay. The desk staff were always friendly and helpful throughout our 3 night stay. The morning breakfast was excellent not only in presentation but in the quality of all the items. If you need to stay anywhere near this hotel - Don't pass it up

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hampton
Thank NJBTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Los Angeles/West Covina

Address: 3145 East Garvey North, West Covina, CA 91791
Phone Number:
Region: United States > California > West Covina
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in West Covina
Price Range: £92 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Los Angeles/West Covina 2.5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Hampton Inn Los Angeles/West Covina Hotel West Covina
Hampton Inn West Covina
West Covina Hampton Inn

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