Fact: I arrived to check in at the Palihouse for two rooms that I had reserved and confirmed. Upon check-in, I was told they were oversold and had only one room. I told them I had confirmation for 2 rooms (with the confirmation email). They half-heartedly apologized and told me there was nothing they could do and suggested that our entire party share the one room they had with roll away beds or that our party split up and stay at another hotel. I was beyond myself as this was unacceptable. While they searched another hotel, I stepped away to book another hotel myself. I let them know that I handled it on my own. They proceeded to tell me that they were, after all, able to accommodate the 2 rooms. I said already booked another hotel that required payment and would be leaving. I was told that I would still be charged for the one room they did have for me. I told them this was unacceptable and was told I had to speak to their Director of Sales by calling her cell (she was on travel) to change this. I called her multiple times to no avail. Finally, the one person at the hotel ( a young gentleman who was the only person at the hotel that seemed to have any remorse and was quite funny), told me that he received permission to not charge me.
Needless to say, I will never book at this hotel, nor recommend to anyone. The the thing that bothered me most was the unprofessional manner in which they handled the situation.
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- Also Known As:
- Palihouse Holloway West Hollywood