The room was nice and all, and we liked it enough to stay two extra nights - big mistake.
Upon checking out we received our invoices and saw we had been charged at double the rate that we had on our booking confirmation (-1). The guy on the desk agreed that they had messed up but said he personally could do nothing to correct it and we would need to email their sales manager Cara Federici to sort out the refund (-2). I emailed her that day but received no reply until I chased her up again a week later (-3). She told me it had 'all been taken care of', but upon checking with my bank we had only been refunded half of what was owed (-4). Emailed Cara again asking what was going on and was told they were only refunding the first two nights as this is all we had proof for, and that the second two nights would stay at their highest rate! (-100)
Really disappointed at being scammed like this, it was not what I was expecting from a seemingly respectable establishment. So watch out!
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- Also Known As:
- Palihouse Holloway West Hollywood