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“would return”

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Chamberlain West Hollywood
Ranked #6 of 19 Hotels in West Hollywood
Certificate of Excellence
Reviewed 30 June 2014

very nice hotel with great location. spacious rooms, beautiful design, quiet, residential area. very helpful front desk. only one minor problem: check your billing prior to signing it. on mine there was a charge for parking (I did not have a car) and a bill for rooftop that was not mine. I know that such things sometimes happen but the hotel is so small and cosy that more attention should be paid to that area. However in general the hotel is absolutely worth recommending!

  • Stayed: June 2014, travelled with family
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Thank 197Alex77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, General Manager at Chamberlain West Hollywood, responded to this reviewResponded 1 July 2014

Dear197Alex77.

We look forward to your return and thank you for your excellent recommendation. I am delighted you and your family enjoyed our spacious rooms,design and location. I understand our staff immediately corrected the error on your billing. That is good advice to always check billing. We thank you so much for your feedback and for choosing The Chamberlain.

Sincerely
John Douponce
General Manager

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971 - 977 of 1,752 reviews

Reviewed 30 June 2014

I had a long hard trip and they immediately found a room for me although official check-in time was not for another few hours.

The staff were extremely helpful and courteous to make sure that I had everything I needed.

The Executive Suite room was large, airy and very comfortable.

The rooftop pool is great, a place to relax and have a drink by the pool with a view.

The food was excellent at the bistro.

This is my second visit and I would thoroughly recommend staying here if you are in WeHo. Down the road is a Trader Joe and further down Santa Monica Blvd is a great supermarket/shopping centre - about a 15 minute walk.

All the WeHo activities are within a 15 minute walk so the location is great.

Love the Chamberlain.

  • Stayed: June 2014, travelled with friends
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2  Thank PeterS6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, General Manager at Chamberlain West Hollywood, responded to this reviewResponded 1 July 2014

Dear PeterS6.

We do love repeat customers.... Thank you so much for posting your review and for acknowledging our excellent location and staff. I am so pleased they were able to accommodate your early arrival. I too loved Kinky Boots, great show. We do very much appreciate your high recommendation and your business. We look forward to seeing you again soon.

Sincerely
John Douponce
General Manager

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Reviewed 26 June 2014

I stayed at the Chamberlain with my boyfriend for 3 nights in June 2014. We chose the hotel based on trip advisor reviews and photos. The location is great- quiet and pretty neighbourhood, the decor is nice- classy, stylish... possibly a little dark. The staff were all very good. All the food and drink we had was excellent.

We really enjoyed our stay but there are a couple of things that could be done to improve the hotel.

We were disturbed by the noisy plumbing (as mentioned in other reviews).
The bed had a frame around the base which was the perfect height for stubbing toes!
We went up to the rooftop pool around 9pm one evening hoping to have a drink and enjoy the view. We found that the radio was on (some chat show) and it was generally not that inviting so we went to the restaurant instead. It would be nice to have some cool background music and maybe some candles lit for the evening. It's such a nice spot, it's a shame it's not utilised in the evenings.

We would recommend this hotel to couples looking for somewhere quiet and classy to stay.

  • Stayed: June 2014, travelled as a couple
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1  Thank Katie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, General Manager at Chamberlain West Hollywood, responded to this reviewResponded 27 June 2014

Dear Katie W.

So pleased you enjoyed the location in our quiet neighborhood. I know the staff and Chef will also appreciate your shout out. Can I please ask that you let me know the room you stayed in? Our beds sit on a platform and there should be no bed frame exposed at all. I would like to inspect the room personally.

You are correct the Pool music should not be on a Chat Show. It is fed in via Satellite and should be music only. I did look at the programming and as of today it is set to the correct channel. Thank you for bringing this to my attention, we will look at how we can lock the Channel. We very much appreciate your feedback and business.

Sincerely,
John Douponce
General Manager

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Reviewed 24 June 2014

A little off the beaten path to the hustle and bustle of Sunset but close to everything within a 15-20 min walk or a quick taxi. Hotel was clean and modern and the rooms were spacious and very nice. A great stay!

  • Stayed: June 2014, travelled on business
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Thank jgold24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, General Manager at Chamberlain West Hollywood, responded to this reviewResponded 25 June 2014

Dear jgold24.

Delighted you had a great stay. Thank you for pointing out our quiet location away from the "hustle and bustle". So many of our guests do love that about The Chamberlain. I hope you will visit again soon. Many thanks for your business.

Sincerely,
John Douponce
General Manager

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Reviewed 24 June 2014

This hotel was a great value for the area, with a convenient location, and beautiful view. The staff was friendly and accommodating to pets. The decor was charming and unique--not just your standard hotel. It is in walking distance of many attractions and restaurants, and the rooms were a nice size and very clean.

  • Stayed: May 2014, travelled on business
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Thank susiemeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, General Manager at Chamberlain West Hollywood, responded to this reviewResponded 25 June 2014

Dear susiemeister.

Thank you, I am happy to hear you had a great stay. We love our four legged friends and our neighborhood is perfect for walking. We very much appreciate your wonderful review of our rooms, pool, staff, location, and unique decor. Thanks for choosing the Chamberlain, we look forward to seeing you again.

Sincerely,
John Douponce
General Manager

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Reviewed 24 June 2014 via mobile

Stayed for 3 nights with the family.
Was a little disappointed in the cost for valet parking, as it was not clear prior to arrival that there were few, if any other real options.
The room was older with an add on ac unit(a bit noisy), but well furnished otherwise with a fold out couch. Interestingly the room only had linen and towels for 2, and the foldout was not made up. The shower was nice, and the provided toiletries were excellent, but oddly enough come in a larger bottle and a little sign saying that you will be charged $20 if you make off with them.
The rooftop pool was small but nice, our kids enjoyed it but it could certainly fill up quick with sunbathers on a warm day.
We dis not frequent the restaurant, but ordered room service one night, and would recommend the cob salad and club sandwich, although a bit pricy.
Overall was a nice stay, but probably a better choice for those without younger children.

  • Stayed: June 2014
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Thank Tripsf0rfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, General Manager at Chamberlain West Hollywood, responded to this reviewResponded 24 June 2014

Dear Tripsf0rfun.

Thank you for your feedback. I do apologize, your room should have been flagged for sofa bed and extra towels at check in. I am not really sure why that happened. So pleased your kids enjoyed the pool, it does fill up fast on hot days. We very much appreciate your business and hope we will see you again soon.

Sincerely,
John Douponce
General Manager

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Reviewed 23 June 2014 via mobile

The decor in the room and lobby was charming. The hotel was walking distance to great restaurants and shops. The distance by car to The Grove, The Dolby theatre and Universal studio was short.


The suite had a sofa that pulled out to a queen size bed; however, the mattress was so thin that it made for a sleepless night. The reservation was for four - they knew the sofa bed would be used but the towels and blankets given were enough for two. The suite had two televisions but only one remote. The door to the bathroom seemed to get stuck each and every time. There was a fireplace with a switch for fireplace control but nothing to actually turn the fireplace on. Though the deepest part of their small pool was 4 ft the sitting area around the roof pool was spectacular.

  • Stayed: June 2014
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Thank CaitlynsMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, General Manager at Chamberlain West Hollywood, responded to this reviewResponded 23 June 2014

Dear CaitlynsMom.

Thank you for staying with us. I am so pleased you enjoyed our decor and location. As you mentioned we are central to so many fun things in the LA area. I am not sure how we dropped the ball on the towels and blankets. I will share this feedback with our housekeeping staff to ensure we correct our inventories in the rooms. You are correct on the remotes, we are short and are awaiting a new shipment from the company which provides our programming. We must use a remote that works with our on demand system. I just called them based on your comments to check on our order, and they assure me the shipment is on the way. I hope it is not the (checks in the mail story). The fireplaces are actually turned off for the summer and will go back on in late September. We very much appreciate your feedback and your business.

Regards,
John Douponce
General Manager

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Additional Information about Chamberlain West Hollywood

Address: 1000 Westmount Drive, West Hollywood, CA 90069-4142
Phone Number:
Region: United States > California > West Hollywood > West Hollywood
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in West Hollywood
#5 Luxury Hotel in West Hollywood
#5 Romantic Hotel in West Hollywood
#5 Family Hotel in West Hollywood
Price Range: £204 - £347 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Chamberlain West Hollywood 4*
Number of rooms: 114
Official Description (provided by the hotel):
Discreetly located on a residential, tree-lined street in West Hollywood amid the exciting Sunset Strip and the bustling Santa Monica Boulevard, our eclectic West Hollywood boutique hotel offers the perfect combination of glamour, comfort and impeccable service. The dramatic style, unique ambiance and convenient location of our West Hollywood accommodations make it an ideal choice for a relaxing extended visit or a short LA getaway for both business and leisure travelers. Step into the glamorous 80s with our avant-garde decor complete with intricate brass detailing, cool hues with rich gold and chocolate accents and a chic retro feel. The Chamberlain West Hollywood boutique hotel features 114 spacious suites, an exclusive chic Bistro, in suite dining plus a stunning rooftop setting with 360-degree panoramic views of the Hollywood hills and elegant spaces for intimate events, private dinners or corporate meetings. Roof top pool offers private cabanas, dining and bar service. Our full service hotel also offers a complimentary 24 hour state of the art fitness center and a 24 hour business center with both MAC and PC's. A daily Amenity Fee will be collected at the property. ... more   less 
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Also Known As:
Chamberlain West Hollywood Hotel West Hollywood
Chamberlain Hotel West Hollywood
West Hollywood Chamberlain Hotel

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