The location is nice given the fact that West Hollywood's hotel options aren't plenty. I stayed in their junior suite. The room itself was definitely not worth it. Small bathroom, nothing special about the room itself. It had a balcony that had a view of a wall. They advertise that they have a 24 hour salt water pool, but the pool is nothing special, fairly small, only 3 1/2 ft. The view is very nice though. Now to top off my mediocre stay, their customer service is horrid. The girls at the front desk were snobby, they weren't very helpful. You would think that when you pay a decent amount for what's supposed to be considered a nice hotel that you would get compensated with good customer service to go with it, especially since it's a boutique hotel and has a much more intimate setting. I had an issue that I addressed to management and they did absolutely nothing to help. Not once was I asked if the problem had been resolved, nor did they ever even offer to help or accommodate in any way. They really need to work on their customer service, if one is paying to stay here there is no reason to be treated as if you're not a paying customer. All in all, I will never recommend this place nor will I be back here again.
- Official Description (provided by the hotel):
- Fashioned after a private pied-a-terre, Petit Ermitage offers guests an intimate sanctuary in which to take refuge from the bustling city of Los Angeles. Nestled on a quiet street in West Hollywood, but located just steps from the Sunset Strip, Petit features an extensive art collection, eclectic European antiques, custom-crafted mattresses, 618 thread count sheets, in-room fireplaces, balconies and hand-woven Turkish carpets. The Private Rooftop - replete with native gardens, a salt water pool, cabanas, an outdoor sunken fireplace and 360 degree views of the Hollywood Hills - is considered one of the premiere dining spaces in LA. ... more less
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- Also Known As:
- Petit Ermitage Hotel West Hollywood
- Le Petit Hotel
- Le Petit West Hollywood
- Valadon Hotel