Called to book a room. Exchanged voicemails with the reservation manager who had called me back quickly. Good start. But after calling back repeatedly, couldnt get a call back to book. Told by front desk that only this one person could take reservation. The next week (4 days later), still unable to get someone on phone to take reservation, I finally emailed them. No response after 24 hours, so called back. Front desk told me that the person I was trying to call had left on vacation and wouldnt be back for a week. She finally agreed to give me reservation. A cottage. The next day, email from someone else at reservation desk (48 hours after my email) saying what rooms were available. No cottages. So I call front desk and they pull up reservation and confirm I have it. I email reservation desk and ask for confirmation in writing. She sends; confirms date/rate/type of room. Day before I get there they call to confirm. Good sign. Show up. They check me in and say X will take me to room. He leads me to elevator. Wait, I had booked a cottage. Back to desk. "We dont have that available, sorry." After a bit of discussion, the person travelling with me asks "What are the options." Reply, "Well, you can stay in another hotel." It was 5pm; we were exhausted from traveling; we had no choice but to take the room they offered even though thats not what we booked and would have stayed elsewhere if this was option. As we had heard and as others have reported here, the rooms look and smell like an old rental apartment that had been smoked in and partied in and God knows what else for 75 years, and without renovation for 15 years, which is exactly what it is. No amount of cool magazines and kiehl products can hide that. With all windows open, got by, but it wasnt anywhere worth what we had to pay. Never saw a staff person over 30 in the hotel and all were obnoxious as heck. Need parental supervision. Bottom line to me seems to be that if you've stayed there a lot or you're connected to the industry they'll treat you well. Otherwise, only stay there if you are willing to take the abuse and whatever they throw down at you; just to check it out, its interesting to see it. If you go, know that they will give you a reservation for the restaurant but wont let you out in the garden area where they put the celebs and insiders unless they just happen to have table available at last minute. Very tough girl working restaurant check-in who does amazing crabwalk to stay just in front of you and block you off. Because of complaining about room, they put us out there and celebs were running around; and really was a beautful setting; but again, dont count on getting out there; unless there just happens to be open table, you aint going; even if hotel guest. Also, the gate to pool and bungalows and cottages is to the right of the front drive; even if stay in hotel part, you have a key to let you in there; be sure to go over there; a totally different world; great landscaping, bungalows are great; cottages are tiny but cool looking (at least outside; couldnt get in; see above); the pool and all are right on Sunset but behind a mass of plantings; giant billboard overhead; again, interesting to see. I've stayed at the owner's hotels in Miami, The Raleigh and The Standard and had totally different experiences. We went down to Beverly HIlls Hotel to bungalow the next weekend (they kept the reservation!) and they treated us wonderfully even though emmy weekend and were booked; everyone staying there is treated with respect and courtesy; now THATS an excellent hotel. Rumored that owner of Marmont has this place on the market; so no improvements coming unless he sells; lets hope he does; it is an amazing, historic hotel and deserves better. [One correction; the waiter in the restaurant was very pleasant.]
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- Also Known As:
- Chateau Marmont West Hollywood