During our recent 3-city trip in California, this was our least favorite hotel. Upon check in, we were told we were upgraded to a larger room, but found ourselves in this downstairs area (sort of basement like, with no elevator access for luggage) despite booking a pool view room. When this was brought to their attention, they did offer to move us to pool view, but by that time I had unpacked two out of three kids so opted to stay. During our 2 night stay, three times the room key cards didn't work. It isn't a huge deal, but rather irritating after a long day (and the aforementioned odd downstairs location). One benefit of this spot was that it was nice and quiet, but I wasn't thrilled with the room. It was just dark and gloomy and does not look like the pictures featured on the website.
The pool area was quite beautiful with all the flowers. The breakfast was fair. Like many "complimentary" breakfast, the eggs were not real eggs, and you could see the staff microwaving everything in the small "kitchen" off of the dining room. The dining area is teeny tiny, best to take breakfast to your room. Waffles were good, and bagels were surprisingly good - hard to get good bagels outside of New York, but I might be biased! ;-)
Overall, I'd stay again - but not in the downstairs rooms.
- Official Description (provided by the hotel):
- A beautiful Mediterranean inspired hotel centrally located between Hollywood and Beverly Hills. Just minutes from famous beaches, Universal Studios and Walk of Fame. Daily sightseeing tours are available from the hotel lobby. ... more less
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- Also Known As:
- Best Western West Hollywood
- West Hollywood Best Western
- Best Western Sunset Plaza Hotel