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Andaz West Hollywood
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Reviews (3,139)
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Reviewed 8 June 2014 via mobile

I would like to start my review by mentioning one of the Host's Colin! Colin went above and beyond to ensure our stay was as enjoyable as possible.
We arrived quite late to the property and Colin greeted us and got us checked in quickly and easily, offering us a glass of wine or juice while we get the process done.
We know that this is something that they all obviously have to do, but it was the way Colin did it that made his service exceptional. He took the time to show us maps, give us tips and recommendations, and ask us about our holiday, nothing seemed like it was an effort or too much for him. Every single day we saw him, he asked us what we had been up to, and made us feel like the only guests in the hotel!
Same goes for the Valet!
The valet parking is cheap at this property. Approx $15 for day use and $30 overnight and the Valet were very friendly and happy to assist!

This property is great value for money. Our jaw dropped when we walked into our Andaz King room. It was absolutely massive, with a great view over sunset blvd.
You also get free wifi in your room, which is rare at a lot of properties, and you get free non alcoholic beverages and snacks from the mini bar replenished daily, along with free unlimited juice/coffee/newspaper/bottled water Etc in the lobby.
Which is great if you are planning on a big day out, you can stock up on free water instead of paying big bucks at universal Etc.

The property was clean and very stylish. Only one constructive bit of feedback is that the towels in our room were mouldy.. Which was a little bit gross and disappointing after the hotel had gone so up and above the expectations we had!

The location is good, but if you are not much of a walker please be mindful that it is prob half an hour walk to Grauman's Chinese Theatre, and about 40 to the major shopping centre's. But there is some great shopping along the strip, and some good restaurants, plus the taxi's are affordable and it is not far from Starline Tours which you will most likely use for Universal, Seaworld, movie stars homes etc.

We were extremely happy with our stay, so I feel comfortable telling you you will NOT be disappointed.

  • Stayed: June 2014
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Thank Rene21818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded 13 June 2014

Thank you for your kind comments about Colin and our valet team. I am thrilled to hear that you were well taken care of and enjoyed various aspects of your stay. I will be sure to pass along your very kind words to the entire team. On behalf of all of us here at Andaz West Hollywood, I am looking forward to the pleasure of welcoming you back in the not too distant future.
Lin

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Reviewed 6 June 2014

I had purchased this hotel room through Priceline sometime back. The hotel is gorgeous but our room was dark and gloomy on the bottom floor looking at the parking lot. They told me there were no other rooms available but I later heard them move another couple who complained about their room and moved them immediately. Then on top of that they charged me for the room even though I had paid for it in advance on Priceline. Besides the poor customer service and terrible room would have loved to have seen a decent room and probably would return again and again as the roof top bar & pool area are awesome and the lobby amazing

  • Stayed: July 2013
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Thank Beth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded 13 June 2014

Thank you for staying at the Andaz West Hollywood and for taking the time to review your recent visit. I sincerely apologize and am concerned by the issues that caused your stay to be less than perfect. Should you wish to return to the Strip, it would be my pleasure to ensure that we prepare a lovely complimentary upgraded accommodation for you to enjoy. Please contact my assistant, Lauren Farah, at lauren.farah@andaz.com, prior to your return visit to ensure the accommodations are adequately prepared. On behalf of all of us here, we look forward to another opportunity to welcome you back and create an experience for you of true Andaz hospitality.
Lin

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Reviewed 3 June 2014 via mobile

Really fantastic hotel. Short and sweet, great location, friendly staff, fantastic rooms, and for what you get, great price. Started my honeymoon here and will definitely be back. Don't miss the wine afternoons in the lobby, and the complimentary pastries, coffee and ice teas in the morning

Stayed: May 2014, travelled as a couple
Thank Vivienne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded 9 June 2014

Thank you for selecting Andaz West Hollywood for the special occasion of your honeymoon. We are so pleased to hear that you enjoyed your stay with us. On behalf of all of us here, we look forward to welcoming you both back to provide yet another wonderful experience and wish you a lifetime of newlywed bliss!
Lin

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Reviewed 3 June 2014

Loved the Andaz - West Hollywood. My first trip to LA and I cannot say enough good things about this hotel. Location was great, hop on hop off bus stop right outside, room was large and clean, service was exceptional; our Concierge Edgar was fantastic. Free Wifi throughout the hotel, a lovely roof top pool. Short walk to cafes and restaurant on Sunset Blvd. Would definitely stay again.

  • Stayed: May 2014, travelled with friends
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Thank Lisasydaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded 9 June 2014

Thank you for choosing Andaz West Hollywood as part of your first trip to Los Angeles. We are so pleased to hear that you enjoyed your stay. I will be sure to pass along your kind words to Edgar and the rest of the team. We look forward to the opportunity of welcoming you back to provide yet another wonderful experience for you.
Lin

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Reviewed 2 June 2014

Stayed here as part of our 'California Road Trip' good location in LA , right on the strip but at the quieter end.Very modern hotel, no check in desks just staff and i pads but it worked well.Staff throughout the stay were very attentive and helpful. Rooms are well proportioned , clean and well maitained and all come with a little piece of history. Restaurant was good with wide chioce and good service in a modern setting.The highlight of the hotel is the roof top pool which is just amazing. A great view across the city from the pool and in the evening you can sit in your cabana with a cool drink and watch the city lights twinkle on, an amazing sight!

  • Stayed: July 2013, travelled with family
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Thank wolf5424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lin S, General Manager at Andaz West Hollywood, responded to this reviewResponded 9 June 2014

Thank you for choosing Andaz West Hollywood as part of your ‘California Road Trip.’ We truly appreciate you taking the time to share your kind comments and look forward to welcoming you back in the not too distant future.
Lin

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