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“Just an OK hotel, not great at all”

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Andaz West Hollywood
Ranked #4 of 19 Hotels in West Hollywood
Certificate of Excellence
New York City, New York
2 reviews
“Just an OK hotel, not great at all”
Reviewed 17 September 2009

I stayed at the Andaz West Hollywood for 4 days/nights. I had booked it via Priceline, it seemed a good deal but it wasn't. First I wanted to inform about my late checkin, I emailed the hotel and never got any kind of reply. Finally called them I got to talk to someone, who was polite.
As soon as I arrived I was offered wine or water and a few seconds later I was told "ah, you booked your room at Priceline.com", as it meant I deserved a "cheap room" for that. And here we go to see my room, third floor with a nasty view to a parking lot. I was very unhappy, so unhappy that I requested for a room in a higher floor. Lucky I was, I got the same room in the 10th floor, the view was a little better from there, the hills and the parking lot down there. I got a room with 2 queen beds (I didn't like it very much, I was alone and it would have been nice to have a king bed, but since I was a Priceline customer I was told that was the best they could do for me). After that, I found out that my complimentary chocolate bar was half eated, that was not nice, to find rests of someone elses food around. I told them and they did nothing about it. Later I found out the can of nuts (complimentary as well) was open and half of it had been eaten too. So, it was not nice at all to find the complimentary food half eaten in my room. I was lucky that at least I got 2 complimentary bottles of water, and one of diet soda, though. The minibar was OK at least, but was restocked after 3 days only (not the previous days), and 2 of the 4 days I got a cup of coffee for free at the lobby, that was nice, and some of the people working there were nice, others weren't (for example, they have 3 laptops at the lobby, and are free to use for the guests, I needed to print a ticket and so I sit in front of the third laptops -laptop one and two were in use by other guests and while I was there, the other guests left, and suddenly I had this asian girl telling me that I was supposed to sit on the other side and use the other laptops. It was not nice, since they were in use first, and second I was there for less than 10 minutes just to print a ticket, didn't need the advice on which side to sit).
Shampoo and toiletries were not restocked until the last day, so you are supposed to survive 3 days on what you get on day one. Toilet paper was, at least. But on the third day I found out that I had no soap. Apparently housekeeping threw the I had been used away and didn't replace it. So I arrived to the hotel late at night after a busy day I found out I had no soap, no shampoo, no toiletries, no water or any complimentary beverage but I was lucky I had toilet paper and clean towels.
Overall, I didn't like my stay, the room is spacious for one person, but the furniture looks cheap. It has a tiny wardrobe and luggage rack. Personal in-room safe is small as well, it was ok for my netbook but I was unable to put my small camcorder or any of my still camera lenses. Pool is small.
Well, in my own opinion this was a 3 stars hotel and was an OK hotel for the $100+taxes I got to pay for my room, I wouldn't pay more for what looks like a motel.
Wireless Internet is complimentary and fast. This was a good one.

  • Stayed September 2009, travelled solo
    • Value
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    • Rooms
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Helpful?
Thank anabella90210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
New South Wales, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 September 2009

From the moment we pulled up we felt like royalty. All of the staff were friendly and only too happy to help us with any requests. Loved the different style check in, relaxing on the couch while sipping a glass of wine is much more appealing than lining up to a counter and being spoken AT. The room was brilliant with gorgeous views of the Hollywood hills. We had a staff member dedicated to us so no matter what we needed at any time, she would help us out. The restaurant served the best food we had for the entire holiday. Knowing that they use only fresh local ingredients in their cooking, for their wines and even had a local designer do their "uniforms" (which actually looked so good we went to see the designers shop) was a big plus. Free hiagh speed internet was yet another bonus to the hotel. The mini bar was inlcuded in the price (excluding the alcohol of course) and there is no better way to wait for your car to come from valet than sitting relaxing on the couches whilst eating complimentary chocolate croissants and having a complimentary coffee. To top it all off, it wasn't anywhere near as expensive as we thought we would be paying for such service. I have already recommended Andaz to friends, who since going are now recommending it to their friends. Cannot wait to go back. Oh and the tour bus to see Hollywood stops right out the front of the hotel too.

  • Stayed May 2009, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Pennie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ohio
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 September 2009

We spent 2 nites at the Andaz and loved it. As indicated in previous reviews the check-in process is a little unorthodox but much appreciated after a very long day of traveling. Irina (she was great!) met us at the door and immediately took us to comfortable chairs in the lobby and brought us each a generous glass of wine. Since we had reserved our room on line and paid in advance, she simply confirmed our reservation with our credit card - a process that took less than 5 minutes and then we were on our way to our room. The room was trendy - mostly white/grey - but it was roomy and the king bed extremely comfortable. We had a hillside view of some awesome homes. The bathroom was somewhat small but had beautiful marble tile and the large size toiletries were very nice. All of the staff members throughout our stay went out of their way to be helpful. The complimentary water, juice, soft drinks and snacks in the room were a really nice touch and everything was refilled on our second day without a problem. The complimentary coffee/espresso/croissants in the morning, laptops with internet service in the lobby, and wine in the evening also help to stretch your dollar in an otherwise expensive city. The rooftop pool has a great view and all of the lounges are first come first serve - no charge. We walked on Sunset Blvd during the day and at night and never felt uncomfortable. We would highly recommend the hotel for the service, amenities, value and location.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank kudo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, IL
Level Contributor
166 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 10 September 2009

Well its unlike any other Hyatt property I have ever stayed in before.....had a buddy who was in Century City and rather than stay at the Hyatt there I decided to stay in a new spot. It is located right next to Beverly Hills and in a big money spot (I think).

Please see my blog at http://talesfromtheroad-mwalno.blogspot.com/

Different experience when I arrived, no name on the building, and we had to ask the "guy" in front if we were in the right spot. The reason I say the "guy" is he was dressed like anyone else (no uniform or name tag), then the young lady who was at the door was dressed just like anyone else (again, no uniform, not professional, just in casual clothes). She walked me to a table where two other people were (dressed just like her) and went to a computer to check me in. It was WEIRD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Then she took me to the elevator and escorted me to the room, where she asked if I needed ice, and let me know that all the beverages (except alcohol) and snacks were free. It was so strange........

I headed down to the gym. It was ok, a few weight machines, 3 tread mills, 2 ellipticals and small free weights. Not as good as many of the Hyatt gyms, however it was interesting to look over Sunset Blvd while working out (and seeing the line grown at the House of Blues).

I headed up to see the pool, and it was small with a bunch of very nice chairs and a small bar. Music was nice and the view is awesome. After a quick shower I headed to lobby to meet my buddy for dinner.

While waiting I remembered the girl who checked me in said wine was complimentary after 5 pm. Although there were 3 employees waiting for guests to arrive, no one offered me anything, and I felt awkward to ask for a glass.....but I did.

The location is great and very convenient. I did really enjoy the bed and it was quiet to sleep. I also appreciated the free beverages/snacks in the room.

Check-out the next day was well easy, but again I think is just plain weird (which probably means that it is really cool) that you cant tell who works there because its casual dress and no name tags. It was a pain to get my boarding pass printed, but I did like the croissants they had out for anyone to have.

Would I stay here again? Not a good business hotel - no club room, don't like not knowing who the staff is......for family travel - NO.....for me and Katie - maybe.

If you are young and hip you would probably get more enjoyment from the experience (I think).

Total - $223.55

Stayed August 2009, travelled on business
Helpful?
Thank mwalno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 September 2009

Wow, i just got back from L.A and i stayed at Andaz West Hollywood for four nights.

I got such an amazing deal at $100/night and i could not be so pleased with everything we got.

Our large and clean queen room had great view of the hills, mini bar was fully stocked and totally free, (which was amazing), free wireless internet which was a huge deal breaker that won me over.

The staff was incredible! I was so taken back with the relaxed approach this hotel brings. No front desk. so the reception comes to you with a free glass of wine, and boy was i a happy camper! Laura was great! Very personable and gave us a quick rundown of the city.
As well as brought us up to our room, she pointed out the construction across the hall and assured us that it wouldn't interfere. And it didn't!

The valet was defiantly worth the extra $. We were in and out alot and it was defiantly so convenient.

The rooftop pool was incredible! Stunning views and a great place to lounge for the afternoon and have a few drinks or a bite.

I found the location to be perfect for us. In the middle of everything!

When im in L.A. again I will defiantly stay here again, even if it is at full fair. Totally worth it!

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stinastudios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margarita
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 5 September 2009

I absolutely loved this place! I had stayed here before the renovation and i must say i was surprised with the outcome. I don’t now how anyone can find this hotel “dirty” or “worn” when it has just be inaugurated. Ambience is great, mostly young people (under 40’s), they place is alittle dark, cause that is the look they are going for, relaxed, comfy and private. Many celebrities stay/party here and they appreciate the low lighting . They have a unique style and features, tapping the room key, no front desk, no uniforms, free everything on the minibar (non-alcoholic), bath robes, super comfortable bedding, great service. And the views are beautiful either way; Hollywood hills or sunset. And the pool area is beautiful! (check my pics). I just cant wait to get back.

  • Stayed August 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CSRE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna
Level Contributor
64 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 2 September 2009

We started our US tour in L.A. and picked the Andaz for 3 nights as our first hotel after the 12 hour flight from Europe. It was the right choice! Easy to find as it is located directly at the Sunset Blvd., very friendly staff and a glas wine offered during check-in helped to ease our jetlag. As mentioned by many others already, there is no reception desk and staff is running around with notebooks for check-in. Honestly, does it make any difference? Not really - lining up in front of a desk or standing around and waiting for a guy to come doesn't make much of a difference...
Rooms are ok (we had 2 queen beds) and I'm not getting it, why the hill view is cheaper than the Sunset view as it is much nicer and more quiet!
Nice sense of humor: if you look through the window at the houses you can read:"you would'nt believe how expensive it is to look that cheap".
Highlight is of course the roof top terrace with the pool! Stunning view and just the best place to start the day with a short swim and a look around the L.A. area.
Restaurant serves decent breakfast and also the bar is ok for a quick drink.
Valet Parking is recommended as self-parking is just 5 bucks less.
Non-alcohol beverages in the mini bar are complimentary and also a power bar is available for free. Plasma TV is also standard.
All in all a chic place to stay for a couple of days.
Only the location is not a 100% perfect as it is a bit too far away from the "action". All the hot places, restaurants, bars at the Plaza are not in walking distance and you'd need to take a cab. But besides that we can recommend it! If you don't like it -> you're either too old or not cool anymore ;-)

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank msspiderman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Andaz West Hollywood

Property: Andaz West Hollywood
Address: 8401 Sunset Boulevard, West Hollywood, CA 90069-1909
Region: United States > California > West Hollywood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in West Hollywood
#3 Family Hotel in West Hollywood
#4 Luxury Hotel in West Hollywood
#5 Business Hotel in West Hollywood
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Andaz West Hollywood 4*
Number of rooms: 257
Official Description (provided by the hotel):
On Sunset Strip, directly across from House of Blues. Central to Santa Monica Blvd, Pacific Design Center, Hollywood Blvd, Rodeo Drive, the Walk of Fame, Grauman's/Mann's Chinese Theater, and the Kodak Theater - Home to the Oscars. Minutes from the Getty Center, Universal, Paramount and MGM Studios. 12 miles to Los Angeles International Airport and Burbank Airport. 257 guest rooms including 16 Junior Suites. Rooftop outdoor heated pool. Walking distance to restaurants and shopping. ... more   less 
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Also Known As:
Andaz West Hollywood Hotel West Hollywood
Hyatt West Hollywood
West Hollywood Andaz
West Hollywood Hyatt

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