I weighed the Andaz vs the Roosevelt for a while before booking the Andaz for my husbands 30th birthday gift trip to L.A. The main reason why i booked the Andaz was the service and the rooftop pool, both of which I'd heard rave reviews of. (The Roosevelt was tapped for really snobby bad service and an insane, non relaxing pool scene.)
I have to say, I was pleasantly surprised by the Andaz, you'd never know it was a Hyatt, it was a lot more chic of a hotel and there is a lot of up side.
The lobby staff at the Andaz was super pleasant. Everything we needed from check in to restaurant recommendation to cabs and even drug store runs, they were there. I didnt mind that the staff mills about the lobby without uniforms, if you stand there for a second looking like you need something, a staff member will approach you and ask what they can do. The check in process was great too, quick and we had no problem getting early check in (10am) and late check out (2pm). This could have been because the hotel seemed less than full but worked for us...
The rooms were the best part of the hotel. It's nice when your hotel room can feel like a "home base" and you can feel comfortable there. Our room was on the 3rd floor facing Sunset Boulevard. It was a very large room and had a great sunroom on Sunset that you could section off with a drape. It had comfy leather furniture and a small flatscreen TV. The room (as well as the hallways) were VERY dark for my liking, so closing myself off in the sunroom was great. The sunroom is also cool to have breakfast in. Overall the decor in the room is very minimalist, a large very comfy bed, a desk a large dresser and 2 flatscreens (large and small). The coolest part about the room is the free mini bar. This doesnt include alcohol but it does include iced tea, juice, water, club soda, sparkling water, soda, trail mix, energy bars, chips and more. Very cool to be able to save some money here and there buy getting your drinks and snacks from the hotel. The bathrooms were not huge but perfect for two. Great shower and red flower products. We never had a problem with housekeeping, they cleaned the room daily and restocked the mini bar.
The rooftop pool is located on the penthouse level and it's what I had that biggest issue with. The pool are is great, small, but great views. There is one bar with a small assortment of cocktails. I had a blueberry bellini but was not impressed, it tasted like juice and was served in a plastic wine glass. Overall the pool area is very chic and relaxing but I didnt understand the set up. It looked like they set up the pool area for a cocktail party rather than pool lounging. There are only 8 lounge chairs and 5 large beds. I'm pretty sure the hotel was on the empty side when we were there and there were still people laying out on their towels on the ground for lack of space. They waste the minimal amount of space that they have up there with impractical couches and chairs and only enough space for 24 or so people to actually lounge on. That was so weird to me. If the Andaz does blow up and become a big deal the pool set up will kill that quickly. My other HUGE gripe about the pool was the absolutely horrendous choice of music being piped in. I havent heard so much Smash Mouth since 1997, putting the radio on wouldve been a better option, it was just horrible one hit wonder 90'smusic on loop. I can't imagine anyone enjoying it and if I were the bartender up there it would probably drive me to commit poolside mass murder eventually. You can get massages on the roof top and order food and drink but the menu didnt look that great to me so we didnt eat there.
I can't say anything about RH, we didnt eat there but it looked very cool.
The hotel is also within walking distance of some great restaurants (Ketchup, Katana, Chin Chin), lounges (Hyde, Chateau Marmont, House of Blues), and comedy clubs (The Comedy Store, Laugh Factory).
Overall the only thing I would change about the Andaz is the pool setup, pool music, and extremely dark hallways but other than that, a very comfortable and enjoyable stay!
- Official Description (provided by the hotel):
- On Sunset Strip, directly across from House of Blues. Central to Santa Monica Blvd, Pacific Design Center, Hollywood Blvd, Rodeo Drive, the Walk of Fame, Grauman's/Mann's Chinese Theater, and the Kodak Theater - Home to the Oscars. Minutes from the Getty Center, Universal, Paramount and MGM Studios. 12 miles to Los Angeles International Airport and Burbank Airport. 257 guest rooms including 16 Junior Suites. Rooftop outdoor heated pool. Walking distance to restaurants and shopping. ... more less
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- Also Known As:
- Andaz West Hollywood Hotel West Hollywood
- Hyatt West Hollywood
- West Hollywood Andaz
- West Hollywood Hyatt