They are undergoing a renovation so you expect some disruption - overall it was worse than they said it would be but still tolerable. The big issue was noise from a construction site right next door - jack hammers and heavy machines from 8 am - 5 pm kind of ruined the poolside ambience we had been looking for. The reaction of the hotel to this was ok but had to be prompted by our complaint which was a shame - it was clear they were surprised by the sudden noise from next door but they seemed to hope we'd simply ignore it which we couldn't.
Service generally very good (except housekeeping which seemed very disorganised). Francois the butler and Carly on Concierge deserve very high praise. Andy the Manager also did well in the end but perhaps could have been more generous sooner given the hassle we had.
BUT PLEASE LET PEOPLE MAKE A COFFEE IN THEIR OWN ROOM - HAVING TO PAY $20 FOR ROOM SERVICE JUST SEEMED MEAN.
We'll be back one day to see if we were just unlucky this time re the noise.
- Official Description (provided by the hotel):
- Quintessentially LA? Not exactly! Centrally located between Beverly Hills and Hollywood, the Sunset Marquis in West Hollywood, CA offers 152 suites and villas intertwined within a 5 acre oasis of gardens and private retreats. We also boast indoor/outdoor "RESTAURANT," 2 heated pools, iconic "BAR 1200" and "SPA." Mere steps from famed Sunset Strip, nightlife and music abound at legendary venues such as the House of Blues, The Comedy Store, Viper Room and Whisky a Go-Go. ... more less
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- Also Known As:
- Sunset Marquis Hotel West Hollywood
- Sunset Marquis West Hollywood