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“So close to perfect but.....”
Review of Sunset Marquis

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Sunset Marquis
Ranked #7 of 20 Hotels in West Hollywood
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
100 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“So close to perfect but.....”
Reviewed 1 November 2013

They are undergoing a renovation so you expect some disruption - overall it was worse than they said it would be but still tolerable. The big issue was noise from a construction site right next door - jack hammers and heavy machines from 8 am - 5 pm kind of ruined the poolside ambience we had been looking for. The reaction of the hotel to this was ok but had to be prompted by our complaint which was a shame - it was clear they were surprised by the sudden noise from next door but they seemed to hope we'd simply ignore it which we couldn't.

Service generally very good (except housekeeping which seemed very disorganised). Francois the butler and Carly on Concierge deserve very high praise. Andy the Manager also did well in the end but perhaps could have been more generous sooner given the hassle we had.

BUT PLEASE LET PEOPLE MAKE A COFFEE IN THEIR OWN ROOM - HAVING TO PAY $20 FOR ROOM SERVICE JUST SEEMED MEAN.

We'll be back one day to see if we were just unlucky this time re the noise.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Andy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (135)
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English first
Houston, Texas
1 review
Reviewed 27 October 2013

I'll confess that I usually stay at the Chateau Marmont, but tried the Marquis this time. I grew up near New Orleans where courtyards and patios are celebrated. The Marquis had the same sensibility - a world turned into itself, lushly landscaped, private, beautiful and very well-appointed. My junior villa was pitch perfect. Huge bathroom with great rain shower - the bath was the size of your average NYC hotel room. The staff seemed young, but kept surprising me with their professionalism and enthusiasm - not always easy to find in L.A. Friendly, efficient and guessed what I needed before I even seized on the thought myself. Bed was very comfortable, and bar was lovely (I am picky about my bourbon and they had the good stuff and poured it well). I'll definitely be back!

Room Tip: Junior villas are great - very roomy and luxurious.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank KidCreoleTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lower Hutt, Wellington, New Zealand
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 October 2013

This was a fabulous stop off location mid trip. The staff were fantastic, helpful, pleasant and so friendly. The restaurant food was fabulous and the room top notch: spotlessly clean, Devine bed, well provided & very pleasant surroundings. Sunset Marquis was nothing short of a dream oasis amongst the concrete jungle of L.A. I would definitely stay there again and will recommend it to all friends & family travelling through LA.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
2 reviews
Reviewed 25 October 2013

Stayed at the hotel for 2 nights and was blown away. From the grounds, to the service, to the amazing Villa I stayed in - the hotel exceeded my expectations. Everyone was incredibly friendly and could not be more accommodating. The pools, Restaurant, Bar and the Art Gallery were also just as wonderful. The food (breakfast and dinner) was delicious and not overly pricey at all. This is now my favorite and only hotel I will stay at when visiting Los Angeles in the future!!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bonniejs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 October 2013

We stayed at Sunset Marquis at the last moment and were thrilled with the choice. On arrival our daughter received a 'Kids Rock' welcome pack. The room was much bigger than we expected. Service was excellent at check in and information desk helped us with reservations at great restaurants. The Rock & Roll history is evident all around and creates a fun environment to be in.

  • Stayed November 2012, travelled with family
    • Value
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Helpful?
Thank MrsTowball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norton Bavant
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 October 2013

Had an excellent stay here, Alta Loma Rd just below Sunset Boulevard is ideal for rock venues and great bars and resteraunts. The staff at the hotel were very friendly and could advise on local places to go for drinks and or dinner. The two outdoor pools are constantly manned by staff so that you can get a Margarhita whenever required , which in LA is of course - often. There was one well known rock god staying there at the time and am proud I did not bother him! Bar 1200 is a very cool venue on site and the resteraunt was top notch. I also liked the art boutique that offered very good and unique art work and was pleased to see my good friend's artwork Ellwood T Risk in the hotel along with cool black and white photo's of rock musicians who had stayed at the hotel.

Room Tip: Ask for a room near the pool that is opposite the resteraunt that's a nice area. If you can run...
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zengahoughton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CHARLOTTESVILLE
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 October 2013

one of many stays here. the hotel is unique in that it offers villas that are like apartments, surrounded by a lovely garden setting. the service at the hotel is good, the food and bar scene are good as well. my room was huge and comfortable. they need to dial in some better blackout shades and fix the noisy ac unit. you cant beat the location here and its a great place to people watch.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dgfree1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset Marquis

Property: Sunset Marquis
Address: 1200 Alta Loma Rd, West Hollywood, CA 90069-2404
Region: United States > California > West Hollywood > West Hollywood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in West Hollywood
#4 Romantic Hotel in West Hollywood
#4 Family Hotel in West Hollywood
#6 Luxury Hotel in West Hollywood
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Sunset Marquis 4.5*
Number of rooms: 152
Official Description (provided by the hotel):
Quintessentially LA? Not exactly! Centrally located between Beverly Hills and Hollywood, the Sunset Marquis in West Hollywood, CA offers 152 suites and villas intertwined within a 5 acre oasis of gardens and private retreats. We also boast indoor/outdoor "RESTAURANT," 2 heated pools, iconic "BAR 1200" and "SPA." Mere steps from famed Sunset Strip, nightlife and music abound at legendary venues such as the House of Blues, The Comedy Store, Viper Room and Whisky a Go-Go. ... more   less 
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Also Known As:
Sunset Marquis Hotel West Hollywood
Sunset Marquis West Hollywood

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