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“I wouldn't stay anywhere else in LA”
Review of Sunset Marquis

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Sunset Marquis
Ranked #7 of 19 Hotels in West Hollywood
Certificate of Excellence
Reviewed 31 January 2014

I love this place and have made several visits. It's discrete, the service is good and the breakfasts are healthy and yummy.

There is only one niggle and that is the charge they make for internet access. In this day and age hotels shouldn't be charging, it should be a standard feature, especially at these prices. Everything else is perfect.

  • Stayed: April 2013, travelled with friends
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Thank PE R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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275 - 281 of 588 reviews

Reviewed 15 January 2014

We only stayed one night on our way back from Mexico City and thoroughly enjoyed our fabulous suite with really lovely furnishings and it over looked the pool.

Our package included a free drink at the bar, which of course, didn't stop at one...

Our package also included breakfast, which was very nice in a lovely setting with a waterfall, lovely gardens and a waterfall.

My only complaint is that we didn't stay for longer, I could have stayed a week!

Great customer service from the moment we gave our car to the valet right through to check out

Stay here, you will be impressed by the rooms, staff and the great location.. I will definitely be back

Room Tip: Pool View Suite...
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  • Stayed: December 2013, travelled as a couple
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Thank Memphis_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2014

Really enjoyed the dining experience for New Years, great food, with a super menu. The Kin played a few tunes just before midnight which was great. Had a drink in Bar 1200 before going for dinner, loved it, very attentive staff. I'll be back!

  • Stayed: December 2013, travelled with friends
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Thank jmgw1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2014

This review is for Bar 1200 which is attached to the hotel.

Love the small inmate atmosphere of this bar. Darkly lit with several small nooks and crannies with big comfy chairs. Bartender was quick and attentive. Drinks I guess where averagely price for LA. Absolutely loved all the rock memorabilia lining the walls. One of the unfortunately few good things happened the last time I visited LA was going here.

  • Stayed: August 2013, travelled solo
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Thank Lillith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

We stayed here last August and had a wonderful time. The hotel is on a small, residential dead end street near Holllywood. When you drive up the hotel looks like a swanky apartment. We were greeted warmly by everyone: the valets, front desk staff and concierge (I have a terrible memory for names but he is the coolest, nicest guy). When we checked in we found out we were upgraded from a 1 bedroom suite to a one bedroom villa! What amazing accommodations! A huge living room/dining room area with a sectional couch, 8 person dining table, wet bar, and flat screen tv. The bedroom was nicely sized with the most comfortable bed EVER. the bathroom was gorgeous-iridescent glass tiles, big shower and beautiful soaking tub. The grounds are beautiful, like a private oasis, lit with fairy lights at night, 2 really nice pools, groovy outdoor bar, wonderful restaurant with indoor and outdoor seating. Then there is the whole rock & roll vibe. Lots of great rock photos and guitars in the public spaces. There is also a full, very snazzy recording studio, which the cool concierge gave us a tour of and introduced us to the manager. Many A list performers have recorded there. Lots of A listers stay there too, just not when we were there. Oh well. We plan on returning in February with our teenage daughters. My husband and I keep saying, if we sold our house how long would we be able to live at the Sunset Marquis!

Stayed: August 2013, travelled as a couple
2  Thank Claudia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2013

I booked this hotel knowing it had hype, reputation & WeHo Glam. I have to say with this in mind and the price paid I expected more. The room I received was large but looked tired and dated. It was a 1 bedroom suite with a separate lounge & dining area. The bathroom was large and stocked with good quality Aveda products, however the water pressure & temperature wasn't great and the towels were looking & felt old. The heating took about 4 hours to adjust from being quite cold to a more appropriate temperature and having to pay for WiFi was frustrating. Additionally i was unable to use more that one device on my paid connection (even when i disconnected from one and tried to log-in to another i was prompted to pay again) - frustrating! I had room service which was fine and the minibar selection was varied and a little different which was cool. I had a drink at the bar and waited and waited for service due to the focus towards the A-lister that was also there and found that frustrating. Yes it was cool to see the who's who of hollywood but I expect good service and a good room and only received average on both.

  • Stayed: December 2013, travelled solo
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3  Thank JacobASmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

this hotel has 2 faces, first we experienced the worst: a very old room, old carpet and curtains and although the room was very big, it was not nice at all with a weird smell.
In the morning we've been woken up at 8.30am by refurbishment works going on in a room near by (drilling, hammer, ...). We complained, and we have been told the hotel was fully booked, and they had to see what they could do...by a not really nice and definitely not helpful receptionist that kept saying he was sorry and the next day the work would have started at 9am instead!

We were very disappointed and frustrated, given the high price we paid for the room, and not happy about the 9am alarm with drilling that was waiting for us the morning after, so push to be called by the manager and considering to move to a different hotel.

Eventually the manager moved us in the evening to another area of the hotel, the NEW
refurbished one!
From that point we could understand the high rate reviews as the room was really nice, with all comforts, bathroom was great with 2 sinks, everything looks great, clean and slick. Plus the manager send us some snacks to apologies for the inconvenience.

The restaurant and bar are anyway really nice, very intimate, full of green spaces around and with great food (and celebrities!). the staff there is exquisite

I'd recommend this hotel ONLY if the room in the new refurbished area

Room Tip: ONLY if the room in the new refurbished area
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  • Stayed: June 2013, travelled as a couple
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2  Thank ItalianaM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarquisDOM, Manager at Sunset Marquis, responded to this reviewResponded 23 December 2013

Thank you for your review of Sunset Marquis, ItalianM. Indeed, we are undergoing renovations at the moment and while we are doing our best to minimize disturbance to our guests, there are times when loud noises can be heard. We recognize that our guests are with us for relaxation or business purposes, however, and as such, restrict construction to normal business hours Monday - Friday. There should be no disturbances after 6pm weekdays or on the weekends. On behalf of the hotel, I certainly apologize for the inconvenience you and others have experienced and voiced here on Trip Advisor.

Now on to the good news. The renovations will be primarily complete by the end of December. All of the suites in our main building will be refurbished and refurnished, with all new carpeting and in-room amenities and furnishings. Our goal has always been to start off 2014 with a terrific new experience for our guests and we hope you will enjoy the many changes we have in store.

Thank you for your patronage, and we hope to see you again very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunset Marquis

Address: 1200 Alta Loma Rd, West Hollywood, CA 90069-2404
Region: United States > California > West Hollywood > West Hollywood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in West Hollywood
#4 Romantic Hotel in West Hollywood
#6 Luxury Hotel in West Hollywood
Price Range: £232 - £614 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sunset Marquis 4.5*
Number of rooms: 152
Official Description (provided by the hotel):
Quintessentially LA? Not exactly! Centrally located between Beverly Hills and Hollywood, the Sunset Marquis in West Hollywood, CA offers 152 suites and villas intertwined within a 5 acre oasis of gardens and private retreats. We also boast indoor/outdoor "RESTAURANT," 2 heated pools, iconic "BAR 1200" and "SPA." Mere steps from famed Sunset Strip, nightlife and music abound at legendary venues such as the House of Blues, The Comedy Store, Viper Room and Whisky a Go-Go. ... more   less 
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Also Known As:
Sunset Marquis Hotel West Hollywood
Sunset Marquis West Hollywood

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