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“Friendly, Relaxing, and VERY Accommodating!!”

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Holiday Inn Express - West Sacramento
Ranked #2 of 15 Hotels in West Sacramento
Reviewed 22 June 2012

This is my favorite of all the hotels I stay in each year. Aside from all of the wonderful amenities included in all Holiday Inn Expresses (good breakfast, comfortable pillows and bed, high speed Internet, wide-screen TVs), it has a relaxing atmosphere that I attribute to the friendly staff. They treat everyone like a good friend. I know I stay there a lot, so they know me, but I've seen them demonstrate the same positive behavior with others who are there for the first time. I think the smaller size of the hotel makes it more comfortable than other huge hotels. I've connected many times with many of their guests because they, too are relaxed and comfortable enough to talk to strangers.
The staff who greets people, the breakfast room staff, and the housekeeping staff share how much they enjoy working there. I believe this is the main reason they are so friendly. This is one fabulous hotel!!

Room Tip: All the rooms are very comfortable, and they each include all the amenities one expects in an up-sca...
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  • Stayed: June 2012, travelled on business
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1  Thank JudyKan2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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52 - 58 of 87 reviews

Reviewed 9 May 2012

Ari the General Mgr. will make your stay excellent. All the front desk staff and personnel go the extra mile to make you feel like family. Keep up the Great Work. The amenities are top of the line. Clark R.T.(R)(f),(CRT)(ARRT). P.S. If you have a problem with anything tell them and they will rectify it quickly.

Room Tip: Stay on south side very quiet.
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  • Stayed: May 2012, travelled on business
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Thank Clark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2012

This Holiday Inn Express is snugged between the freeway and a self-storage yard in a largely commercial-industrial area of West Sacramento. My trip was to Davis, but all the hotels there were full up, and West Sac. is only 10 minutes away. The hotel was relatively new and immaculate, the beds comfortable and the towels thick and thirsty, but the rooms were rather cramped. Another foot in each dimension would have made all the difference. Wireless internet was a little pokey, and the mini fridge in my room didn't work. Considering the location, the hotel was surprisingly quiet, except for the air conditioner, which made the racket and a rush of air of an F-18 hitting the afterburners. It was a hot night and the thing kicked on every 20 minutes or so through the night. Expect to be woken.

Room Tip: Recommend back away from the freeway.
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  • Stayed: April 2012, travelled with family
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2  Thank mvdljca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

It's a long story, how ended up here for three nights. Too long to bore you with. This is the first Holiday Inn I've stayed at in 20 years. And likely the last. I just don't get this place at all. The desk clerk, Sophie, the in-house breakfast cook and support staff are all good employees --- but the rest of the place left me baffled.

First, there's the parking. Big rigs are parked in the small parking lot 24/7, as if the hotel rents out parking to these massive cabs on a weekly basis. This means the rest of us, the actual hotel guests, get to squeeze into the small dark garage.

Then there's the room which is small and dark, with a single small window that barely opens. The first night we were there, a bright ceiling light in the room would not turn off all night, no matter what we did. The next day, the handyman told us this was an ongoing problem with newly installed sensors.

The location looks and sounds like an all night truck stop, right next to the freeway. And yet the prices, $135ish a night, are what you expect to pay for a solid 4-star hotel, not a 2-star place in no-where-land.

  • Stayed: April 2012, travelled as a couple
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2  Thank MarshaCoupe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express - West Sacramento, responded to this reviewResponded 5 June 2012

Dear MarshaCoupe,

Thank you for staying with us and leaving such a detailed review. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas, We welcome any opportunity to improve.

Katie J
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2012

I was doing business in West Sacramento and grabbed this hotel on the fly as it was very convenient to the highway. It was also less expensive than several of the comparable airport hotels. The hotel was fine. My room was comfortable and I had a lot of work to do and had no troubles with the wireless internet.

I walked to one of the nearby restaurants for a quick dinner. It is a decent area but I wouldn't necessarily want my wife walking around there in the evening by herself.

The staff was courteous and I had some last minute presentations that I was able to print out from their small business center. They lent me a stapler and I printed around 20 pages so that was convenient. The breakfast was typical Holiday Inn Express. Nothing fancy, but enough to get you going. There were also warm cookies in the evening. They actually told me there were some, and I went to look and they were gone, so I told the front desk and she hopped right up and whipped up another batch which was appreciated. That was all the good.

The hotel could use a thorough cleaning and a little more upkeep in their primary traffic area. There was a spill in the elevator that stayed there for at least a couple of areas and the dining area could have been swept/vacuumed a bit more. Nothing shockingly bad, just a bit of TLC is needed to get it spruced back up.

If I was in this area I'd stay again, but, I prefer downtown Sacramento or some of the airport hotels. If I was traveling with my family this would be lower on my list of places to stay. For my business purposes it worked out great. It was convenient, on the way for my associate who was picking me up enroute from the Bay area, and affordable.

Room Tip: I asked for a room not facing the highway side. I settled for two beds instead of a king but it was...
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  • Stayed: January 2012, travelled on business
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Thank ExpeditionMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

BEWARE OF THIS HOTEL!!! We had a confirmed reservation at this location but we got stranded overnight in Phoenix with our plane. We called the 800 number to cancel but were told we never had a reservation with this Holiday Inn in the first place, in fact, we were told this 3 times during the phone conversation. We stayed at a Holiday Inn in Phoenix (which was great!) and once home, I called the hotel to make sure we didn't get charged for the night at West Sacramento. Not only did we get charged, the owner refused to refund it, even though we showed we stayed in another Holiday Inn in Phoenix, and even though it's documented that we called the 800 number to cancel. We have stayed at the West Sacramento location before, but will NEVER do so again. Many of our friends use Holiday Inn also, we do motorcycle tours and that is where we always stay. We will be spreading the word to others not to use this location! (May I add that the main guest services at Holiday Inn is refunding our money as they realize we did exactly what we were supposed to do in canceling and rebooking. Kudos to the company, just not this particular location!!)

Room Tip: If you run into ANY problems you will be on your own with this hotel...
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  • Stayed: January 2012, travelled with family
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1  Thank Steven R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2011

We stayed here one night because we had an early morning flight the next day, and the airport hotels were much more expensive. We were completely satisfied with our experience. The room was quiet and comfortable (a bit cold when we arrived, but that was easily fixed), the bathroom was clean and had all the amenities we would expect from a Holiday Inn Express. The breakfast in the morning was better than average. Without traffic, it took us about 15-20 minutes to get to the airport. The staff was uniformly courteous and helpful.

We like Holiday Inn Express hotels in general, and this did not disappoint. We would definitely come back if we needed to stay in the area.

  • Stayed: April 2011, travelled as a couple
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Thank HouseLimpets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express - West Sacramento

Address: 2761 Evergreen Ave, West Sacramento, CA 95691-3064
Phone Number:
Region: United States > California > West Sacramento
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #2 of 15 Hotels in West Sacramento
Price Range: £93 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express - West Sacramento 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
The Holiday Inn Express Hotel West Sacramento, California, is a 100% smoke-free hotel in the Sacramento area, conveniently located just off Business 80 and Harbor Blvd. It is two miles from Downtown Sacramento, Old Sacramento, State Capital, Raley Field, Sacramento River, Port of Sacramento and the Sacramento Convention Center. We provide excellent facilities and a prime location for the business or leisure traveler. All rooms have free high-speed Internet connection. Airport shuttle service is available with a charge. ... more   less 
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Also Known As:
Holiday Inn Express - West Sacramento Hotel West Sacramento
Holiday Inn West Sacramento
West Sacramento Holiday Inn

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