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“Excellent hotel from beginning to end...”

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Holiday Inn Express - West Sacramento
Ranked #2 of 15 Hotels in West Sacramento
Reviewed 27 September 2012

The rooms are good sized. The hotel is very clean. The breakfast is good quality a couple steps above continental. What made my stay here really good is Sophie the front desk person. She is really fun and very helpful. If you need anything just ask her and she will take care of it. She also knows where to and where not to eat. Over all this is a great place to stay.

  • Stayed: September 2012
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1  Thank sleepwellmyfriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 27 September 2012

Unlike the last traveler, The check in lady "Sophie" was great. Rooms very nice and Clean! I travel alot for work and stay in this chain of hotels allot. This one ranks at the top. Easy to get around the city from this location. Many good resteraunts within walking distance. Grocery store across the street. "Sophie and the other staff members will make you feel very welcome.

  • Stayed: September 2012, travelled on business
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Thank Duane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2012

I stayed here for one night and it was horrible. They almost gave my room away since I didn't check in till 9:15......they called me 4 times to ask if I was going to come in that evening and if they could give my room away. I was on the plane so how was I supposed to pick up? Terrible. The check in lady was rude to me. Then when I checked out, I walked outside to load the taxi to the airport with my luggage. When I turned around to go back inside to check out, I was locked out since it was before 6:00am. That would have been fine and then buzzed in, however, the front desk worker was NOWHERE to be found so I stood outside for five minutes in a very shady neighborhood waiting for the front desk worker to show up to his post. Terrible experience from beginning to end.

  • Stayed: September 2012, travelled on business
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Thank Omaha_travel_guru_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express - West Sacramento, responded to this reviewResponded 10 October 2012

Dear Omaha_travel_guru_11,

Thank you for taking the time to complete a review on your stay. Please allow me to apologize for the inconvenience and negative impression you may have had with your room accommodation and the poor service you received. Rest assured that your comments will be reviewed by our team and take actions accordingly. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen C
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2012

This property is located right next to a major freeway but is convenient to Old Town Sacramento and freeway access to San Francisco or Lake Tahoe travelers and north-south California freeways. It is a space limited facility, including parking, some of which is in an underground garage.

However, everything is very well maintained the rooms are large and comfortable, with very good linens and mattresses. The sounds from the large convenience store and gas station on the west- side is not too noticeable with the curtains drawn and the A/C fan running. Flat Screen TV and in-room coffee is welcome, as are the breakfast selections which is typical for "Express Inns". The elevator opens in the "small breakfast" sitting area, which is crowded, there are like 6 tables, each with 4 large heavy chairs, that greatly restrict movement between the tables and crowd tables behind. After 8:30am there are fewer users and things go much smoother.

Note: We were there for 3 days and each morning in the breakfast room, one table was taken up by the Hotel Staff eating and visiting loudly. With the small amount available, it just didn't seem right that the Staff should be taking up room.

Another situation to consider is there were a lot of work trucks/with utility-beds and semi-tractors using the parking lot. They would contribute to a possible lack of parking as those types of vehicles can restrict parking space.

Over-all we enjoyed the quality and convenience of the facility.

Room Tip: Top floor on the East-side would be the quietest location, away from the trucks in the parking lot a...
  • Stayed: August 2012, travelled with family
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Thank hi-desertraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2012

Great Hotel in a nice area.

Right near the Interstate, so it's easy to find. Front Desk Staff was excellent.

Clean rooms with fairly new carpeting. Beds were a bit softer than I like, but sleep was good.
Flat Screen TV with 99 Channels. Microwave & Fridge. Quiet AC with the coldest air I ever felt. The work area was a medium size desk with enough outlets for computer and chargers. Free Internet is fast and reliable.

The Free Breakfast was typical HIE. Good selection of hot & cold items.

Convenience stores next door, and across the street. Walmart close by.

Everything you need should be there. No problems returning on future trips.

  • Stayed: August 2012, travelled on business
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Thank JimDavisHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2012

Standard Holiday Inn Express, with pool and a laundry room. Helpful, friendly staff and a quiet and comfortable room. Not the cheapest HIE ever, but safe and quiet.

There is shopping complex including Walmart, fast food places etc which is just a mile away - ask the reception staff for directions. Only a ten minute drive into central Sacramento.

  • Stayed: June 2012, travelled as a couple
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Thank googly55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2012

We were here for a wedding and the staff was so helpful with getting suits pressed,directions to places and just overall friendly. The room was very pleasant and clean. Enjoyed the afternoon cookies too!

  • Stayed: June 2012, travelled with family
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1  Thank Kathryn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express - West Sacramento

Address: 2761 Evergreen Ave, West Sacramento, CA 95691-3064
Phone Number:
Region: United States > California > West Sacramento
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #2 of 15 Hotels in West Sacramento
Price Range: £96 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express - West Sacramento 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
The Holiday Inn Express Hotel West Sacramento, California, is a 100% smoke-free hotel in the Sacramento area, conveniently located just off Business 80 and Harbor Blvd. It is two miles from Downtown Sacramento, Old Sacramento, State Capital, Raley Field, Sacramento River, Port of Sacramento and the Sacramento Convention Center. We provide excellent facilities and a prime location for the business or leisure traveler. All rooms have free high-speed Internet connection. Airport shuttle service is available with a charge. ... more   less 
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Also Known As:
Holiday Inn Express - West Sacramento Hotel West Sacramento
Holiday Inn West Sacramento
West Sacramento Holiday Inn

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