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“Felt right at home!” 5 of 5 bubbles
Review of Hyatt Regency Westlake

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Hyatt Regency Westlake
GreenLeadersBronze level
San Francisco, California
2 reviews
“Felt right at home!”
5 of 5 bubbles Reviewed 1 February 2014

I'm staying here at Westlake Hyatt with my wife for a few days. The room is clean and cozy- front desk is especially helpful as well. We went to the Harvest restaurant on Thursday night and had a great experience! Our server (Tracy) was so helpful and attentive to our needs (we only eat raw food and had many special requests). She put a smile on our faces with her bubbly personality and friendliness. Overall, enjoying this quiet location. My wife and I really enjoy sitting outside by the fire pit, overlooking the beautiful gazebo.
Highly recommend this hotel to anyone looking for a little getaway and just want some peace&quiet, but also a welcoming atmosphere with staff who give excellent service!

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRep_11, Guest Relations Manager at Hyatt Regency Westlake, responded to this review, 11 February 2014
Dear John R,

Thank you for providing us with feedback on your recent stay on TripAdvisor. I would like to personally thank you for the positive comments regarding your experience with our helpful staff, accommodating rooms, and Harvest Kitchen & Bar. Tracy is an asset to our hotel and I will be sure that she sees your amazing comments.

Your referral is our biggest compliment! Next time that you and your wife are looking for a little getaway, we welcome you back to Hyatt Westlake Plaza for another wonderful experience!

Warm regards,
David M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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786 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Rockville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 1 February 2014

The hotel was in need of a renovation and I was. Put in a Ron at the end of the hall that contained only a 3 x 2 window and felt like being in a box. Can imagine why a room like that exist and since I was on b,us ones and by myself maybe they thought I would not care - wrong. I'd stay at a. Marriott next time.

  • Stayed January 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank Wayne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRep_11, Guest Relations Manager at Hyatt Regency Westlake, responded to this review, 7 February 2014
Dear Wayne M,

I would like to personally think you for taking the time to share your recent experience at our hotel.
We are very disappointed that we did not meet your expectations during your visit with us, and we welcome you back to

I am pleased to let you know that we've recently gone through a room renovation and we would love the chance for you to come and experience our fresh new product.

Wayne, you're a valued guest and we want to ensure that your next stay with us is nothing but the best. Please feel free to contact me at the hotel if you would like to further discuss.

Warm regards,
David M
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 27 January 2014

I've stayed here for on numerous occasions primarily business. Today I'm here for a 3 day business trip. Last stay at this hotel. Given a room with small window against a wall over the parking. Really? Requested another room, this one overlooks 3 HVAC units I'm not complaining about the view I'm claiming about rooms that should not be habitable .
Sitting in the bar now trying to get service no luck. This is a hotel that actress to business?
In fairness rooms are clean an great beds, put as a Hyatt passport member I would rather give up my points and stay elsewhere.

  • Stayed January 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank teresa t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRep_11, Guest Relations Manager at Hyatt Regency Westlake, responded to this review, 7 February 2014
Dear teresa t,

Thank you for providing us with feedback on your most recent stay. We value all feedback that we receive as we are always looking for ways to improve and grow.

I want to offer you my deepest apologies for the frustrations experienced during your stay. I am very disappointed to hear that the view did not meet your expectations, even when you had to pack your belongings and move to a second room. If you would like to further discuss, please feel free to contact me directly.

I am pleased to share that we have recently gone through a room renovation and welcome you back to experience our fresh new product.

Warm regards,

David McG
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oregon, United States
1 review
2 of 5 bubbles Reviewed 27 January 2014

Apparent complementry breakfast - $22 after you've eaten. Apparent complementry water in room - $3 after you've had it. Advertised half-price "happy hour" bar drinks - Full price on your bill. The hotel has poor security for ground floor 'patio roomd' and has redesigned windows that cannot be opened on upper floor. The survey at the end doesn't allow you to post it!!

  • Stayed January 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRep_11, Guest Relations Manager at Hyatt Regency Westlake, responded to this review, 7 February 2014
Dear Robert K,

Guest satisfaction is a top priority for us and I would like to thank you for sharing your frustrations, as it's only through feedback like yours, that we are able to learn and grow.

My sincerest apologies for the charges that you were faced with during your stay and I welcome you to contact me directly to ensure that this doesn't happen again in the future.

We hope that this experience doesn't deter you from join us at our property again, and we hope you'll give us a second chance to provide you with the best in hotel accommodations Westlake Village has to offer.

Warm regards,
David McG
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pleasanton, United States
2 reviews
4 of 5 bubbles Reviewed 26 January 2014

I stayed at this hotel for 8 nights on business, and found it overall very comfortable and accommodating. The breakfast buffet provides a good variety of food, though it is a bit spendy (over $20 per person). Staff is friendly and helpful, the facility is very nice. The outdoor terrace with fire pits and heaters provides a comfortable venue to relax and talk in the evening and the fitness center is on par with the better hotels.

  • Stayed January 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Steve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRep_11, Guest Relations Manager at Hyatt Regency Westlake, responded to this review, 7 February 2014
Dear Steve G,

Thank you for sharing your comments regarding your recent stay at Hyatt Westlake Plaza on TripAdvisor. It's always great to hear that our hotel is comfortable and accommodating, especially when you are staying with us for more than a week!

After our recent renovation, we are thrilled that you were able to take advantage of the fire pits and heaters outside of Harvest Kitchen & Bar!

If your business travels bring you to Westlake Village in the future, we welcome you back for any length of stay at Hyatt Westlake Plaza.

Warm regards,
David McG
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pukalani, Hawaii
Level Contributor
82 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 24 January 2014 via mobile

Just stayed there and really enjoyed the property. The rooms are in great shape, the bed was enveloping bliss complemented by great pillows.

The restaurant was great for both dinner and breakfast. Wonderful and creative menu options at great prices.

The workout room was enjoyable albeit a little small. Might be an issue during peak usage.

The staff was helpful and welcoming. Engineering and housekeeping to the customer facing front live staff were all happy.

Great price, value, location. Will definitely stay here next time in the area.

Stayed January 2014, travelled on business
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRep_11, Guest Relations Manager at Hyatt Regency Westlake, responded to this review, 7 February 2014
Dear John W,

Thank you for taking the time to share feedback about your most recent stay at Hyatt Westlake Plaza on TripAdvisor. Based on your review, it appears that every department effectively worked together in ensuring your stay with us was nothing but the best!

We're so happy that your experience at Harvest Kitchen & Bar was wonderful and the menu options were creative and affordable.

You'll be glad to hear that we just recently renovated our hotel rooms and your positive comments speak for themselves.

We hope you'll join us again soon for your next trip to Westlake Village!

Warm regards,
David McG
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hollis, United States
1 review
4 of 5 bubbles Reviewed 23 January 2014

Stayed at hotel for a conference and had wonderful experience. Friendly helpful staff. Nice comfortable room. Nice patio for breakfast and an evening drink by the fire pit . Beds are cozy. Workout room is small just a fe bikes and treadmills, but not too crowded.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Merle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRep_11, Guest Relations Manager at Hyatt Regency Westlake, responded to this review, 7 February 2014
Dear Merle E,

Thank you for going out of your way to write this review about Hyatt Westlake Plaza on TripAdvisor. We carefully review all feedback and are thrilled that you were able to have a wonderful experience at our southern California property!

We often hear positive comments regarding our staff, and we are happy that they were accommodating throughout the duration of your stay.

If your travels bring you to Westlake Village in the future, please use me as a personal contact to assist with hotel accommodations.

Warm regards,
David McG
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Westlake

Property: Hyatt Regency Westlake
Address: 880 S Westlake Blvd, Westlake Village, CA 91361 (Formerly Hyatt Westlake Plaza in Thousand Oaks)
Phone Number:
Region: United States > California > Westlake Village
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Westlake Village
#2 Business Hotel in Westlake Village
#4 Family Hotel in Westlake Village
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hyatt Regency Westlake 3.5*
Number of rooms: 263
Official Description (provided by the hotel):
Escape from the ordinary in Southern California at the extraordinary Hyatt Westlake Plaza in Thousand Oaks. A unique combination of outstanding business facilities and a resort-like atmosphere, lush gardens and relaxing décor create a Mediterranean luxurious hotel oasis in the center of this busy Thousand Oaks business complex in Westlake Village. Conduct meetings in elegant, updated venues, host an outdoor reception in the warm California sun, or court clients at a nearby golf course. Take advantage of our luxury hotel's ideal location to visit sights from LA to Malibu, Ventura or Santa Barbara with ease. Discover for yourself the outstanding services and welcoming staff that make Hyatt Westlake Plaza in Thousand Oaks a perennial favorite. ... more   less 
Reservation Options:
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Also Known As:
Hyatt Westlake Plaza Hotel Westlake Village
Hyatt Westlake Village
Westlake Village Hyatt

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