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“Another great Hyatt stay” 4 of 5 bubbles
Review of Hyatt Regency Westlake

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Hyatt Regency Westlake
GreenLeadersBronze level
Los Angeles, California
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Another great Hyatt stay”
4 of 5 bubbles Reviewed 22 July 2014

My family and I stayed at the Hyatt Westlake Village for one night for a convention. The lobby was spacious, lots of place to sit and relax and mingle. We stayed in the California Suite which we found was a perfect size for my son, wife and I. They provided a crib and were very accommodating. The restaurant downstairs was great for breakfast and had enough choices to choose from. The hotel also has a very nice pool area to sit around and relax and it was relatively quiet/calm compared to some other hotel pools. The one thing that the hotel was lacking was a concierge lounge, so being a Hyatt Diamond member, I was a bit disappointed but they made up for it with complimentary breakfast. Overall, we really enjoyed our stay and will be returning this year.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CATravel2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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786 reviews from our community

Traveller rating
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    127
    57
    48
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Phoenix, Arizona
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 22 July 2014

Where to start... 2 big weddings going on the weekend we were at this hotel. One was a 3 day wedding, culminating on Saturday. We arrived Friday night after a 7 hour drive from Phoenix. We were really looking forward to throwing open our balcony door and getting some cool, fresh air. We had booked the more expensive balcony room - the balcony is a decent size, but not a chair in sight. So I guess if you like to stand on a balcony, then it fits the bill. Once I opened the sliding door of room 456 the loud drone of an air handler hit me in the face - when I looked down I saw that there were actually 4 air handlers - NOT A QUIET ROOM unless you keep the door shut. We immediately asked to be moved as we were hoping to sleep with the windows open. The only other room they had was the room 2 down from ours - right over the loading dock, while not the drone of the air handlers, in the few minutes we were in the room, there was a constant beeping noise of a truck backing up and also lots of banging from the loading dock... at this point we were just tired and wanted to unpack so we went back to our original room. The front desk apologized and said they would send up a fruit platter for our inconvenience. 2 hours later, no fruit platter and it never showed up during our stay. Next, we wanted to relax with a bottle of wine, but no openers in the room, so they said they would send one up, 30 mins later, no opener, so I went to the front desk to grab the opener; again the staff apologized and stated that they had "several weddings going on and were very busy". The next day were out of toilet paper and the front desk said they would send housekeeping up "right away"... you can guess it was a half an hour later and no toilet paper, again same excuse (no one answered in housekeeping so we finally had to wander the halls and find someone from housekeeping to help us). The staff was not good at setting wait time expectations, I understand that weddings happen, but they should mention when you check in that there might be long wait times - every time we asked for something they said "right away". The last day we called for someone to help with our bags and they said again, "right away", I told them if it was going to be 30 mins, we would just go ahead and carry our own bags, they assured me someone would be up "right away". 15 mins later a bell boy showed up and told us that he had to help another guest and he would be right back - 20 mins later the same apologetic bell boy showed to help us with our luggage. Everyone at the hotel tried very hard, but they seemed ill equipped to handle any of the other guests outside the weddings. My guess is if you stayed here any time other than when there was a wedding going on, the service would be better.

Room Tip: Avoid rooms 456 and all others on that side of the hotel on floors 3 and 4
See more room tips
  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank QweenB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRep_11, Director of Sales at Hyatt Regency Westlake, responded to this review, 24 July 2014
Dear QweenB,

Thank you very much for taking the time to share about your weekend stay. Most importantly, I want to apologize that your stay with us was not relaxing. Please know that your experience does not meet our expectations either. The detail you gave provides us great insight as to where we need to provide additional training to our staff members and prepare better for very busy weekends.

I would like to personally invite you back in the future to experience the personal touch that so many of our guests love. If you are willing, please email me directly so that we can discuss your future stay.

Thank you,

Jade Connolly
jade.connolly@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SANTA BARBARA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 July 2014

Although not a new hotel it was very hotel, BUT the staff at the hotel made it a GREAT getaway. From the moment we arrived to the time we left. Good location for all your adventures. We will stay again if we get a chance to be in that area

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank WILLIAM C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mission Viejo, United States
1 review
3 of 5 bubbles Reviewed 19 July 2014

The Hyatt needs to spend some money on new beds so you don't disturb your partner every time you roll over. This is an expensive area, I expected the basics of a bed to be much better quality. In room coffee, at least 1 cup would have been nice.

  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Faye M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 16 July 2014

The level of service at this property cannot be understated. The entire hotel was booked and yet all the details of my daughter's wedding party were handled with professionalism, understanding and humor by the very helpful staff. The wait staff in the Harvest Dining room are also to be commended for their high level of service. I was impressed with how all the employees seamlessly managed what must have been a stressful time. My stay here only added to what was an already amazing wedding weekend.

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 16 July 2014

Very nice and attentive staff. They have been helpful and tried to help in any way. Everything was perfect. very clean room, good service, quite sleep, gorgeous structure, fantastic position. Honestly one of the best hotels where we stayed in our long trip from Seattle to San Diego. The perfect place to stay if you're looking for an accommodation around Los Angeles and you want to avoid Downtown or the tricky suburbs of the Megalopole!

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Stefano S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 15 July 2014

My husband and I stayed here for a friends' wedding this past weekend. We moved rooms twice - 1st room did not have our upgrade that we requested. The 2nd room was not clean - we even found a vibrator (GROSS!) from the previous guests. We had to move rooms twice in a 3 night stay. Unacceptable.

  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank Angeline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRep_11, Director of Sales at Hyatt Regency Westlake, responded to this review, 24 July 2014
Hello Angeline S,

Thank you for taking the time to share your experience from your recent stay at our hotel. On behalf of our entire team, please accept our sincere apology for the challenges you encountered. We are equally as disappointed to find out about these issues and will certainly follow up with our team appropriately so that this does not happen again.

We hope that we have the opportunity to welcome you back in the future and provide the true experience for our property. If you find a time that you are coming back to our hotel, please contact me personally so that I can make special arrangements for your stay.

Thank you,

Jade Connolly
jade.connolly@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Westlake

Property: Hyatt Regency Westlake
Address: 880 S Westlake Blvd, Westlake Village, CA 91361 (Formerly Hyatt Westlake Plaza in Thousand Oaks)
Phone Number:
Region: United States > California > Westlake Village
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Westlake Village
#2 Business Hotel in Westlake Village
#4 Family Hotel in Westlake Village
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hyatt Regency Westlake 3.5*
Number of rooms: 263
Official Description (provided by the hotel):
Escape from the ordinary in Southern California at the extraordinary Hyatt Westlake Plaza in Thousand Oaks. A unique combination of outstanding business facilities and a resort-like atmosphere, lush gardens and relaxing décor create a Mediterranean luxurious hotel oasis in the center of this busy Thousand Oaks business complex in Westlake Village. Conduct meetings in elegant, updated venues, host an outdoor reception in the warm California sun, or court clients at a nearby golf course. Take advantage of our luxury hotel's ideal location to visit sights from LA to Malibu, Ventura or Santa Barbara with ease. Discover for yourself the outstanding services and welcoming staff that make Hyatt Westlake Plaza in Thousand Oaks a perennial favorite. ... more   less 
Reservation Options:
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Also Known As:
Hyatt Westlake Plaza Hotel Westlake Village
Hyatt Westlake Village
Westlake Village Hyatt

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