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“Not worth it.”

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Four Seasons Hotel Westlake Village
Certificate of Excellence
2 reviews
“Not worth it.”
3 of 5 bubbles Reviewed 26 May 2014

The hotel itself and grounds are nice but the service is very average. Food was extremely average and overpriced . I find a $7 cup of regular coffee ridiculous. There is an outdoor pool where kids are not allowed and a small indoor pool where kids are allowed.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Almish21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mo_Elbanna, Manager at Four Seasons Hotel Westlake Village, responded to this review, 6 June 2014
Dear Almish21,

Thank you for taking the time to share your experience with us on TripAdvisor. We appreciate your feedback regarding our coffee service and I have shared your concerns with our Director of Food&Beverage to see where we can make improvements to the service and product that we are offering our guests. I invite you to please contact me directly should you wish to discuss further, and again, thank you for bringing this to our attention.

Warmest Regards,
Mohamed Elbanna
Hotel Manager
Four Seasons Hotel Westlake Village
Phone: (818) 575-3004
email: mohamed.elbanna@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,256 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (325)
Date | Rating
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English first
Coppell, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 May 2014 via mobile

This hotel is absolutely amazing! I love everything about it!! My husband, baby girl, and I stayed there in March of 2014.
I would first like to say that the service was impeccable; every staff member was extremely nice. The crib for our baby girl was perfect and came with adorable sheets. They also provided us with baby shampoo and baby lotion! When we checked out they even gave our daughter an adorable beanie baby elephant!!!
The decor of the hotel is lovely...pristine really. I wanted to take pictures at every angle.
Our room was perfect and overlooked the pool. While we were unable to enjoy the pool as they do not allow children, it looked pretty sweet. The indoor pool which does allow children looked nice as well.
We dined at ONYX and it was super tasty. Also, Hampton's had a delicious breakfast.
I would stay at this hotel again in a heartbeat and highly recommend it!!

Stayed March 2014
Helpful?
Thank Gabyvforster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arvada, Colorado
Level Contributor
9 reviews
5 of 5 bubbles Reviewed 22 May 2014

My family stayed at this hotel during the "wedding week" for my son's wedding. We spent six nights and loved every one of them. We were traveling with a 2-year-old and the hotel staff made special and fun accommodations for her. The Lobby Lounge is a beautiful, casual restaurant with a beautiful view. We ate several meals here, including a large gathering the morning after the wedding (approximately 40 people) where we all enjoyed great service at the Farmers Market Brunch. I cannot say enough about how awesome this hotel is!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
73 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

My husband and I stayed overnight on the 9th May at this beautiful hotel (wish we could have stayed longer). This hotel is beautifully appointed and the staff is professional and friendly. We recommend that you book a room facing the gardens, waterfall and mountains (very picturesque indeed). The room and bathroom were extremely clean and very comfortable - one of the best Four Seasons we have stayed over the years. Compliments to Management for running such a good establishment . Hope to return one day soon when we come back to the US from Australia.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yveline Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 19 May 2014

The Four Seasons - Westlake Village is an area icon, and until recently we had not actually visited.

Taking advantage of a "Friday Night Fever" offer on the website seemed a great way to test the reputation and have a weekend away.

It was amazing! This Four Seasons is build like a secluded compound only 2 minutes off of the highway. The service was impeccable and there's not a bad thing to say about it.
This property is oriental themed and features a large waterfall in the back lawn. I was told by staff that it was actually created to mask the sound of highway traffic.

We were pampered from check in to check out by bellhops, servers, the spa personnel and poolside servers. Our visit had specific needs and the staff went out of their way to check on organic coffee and gluten free menu items.

Onyx was very good. The beef was great.
The Saturday night Italian was good but at $49/ea, it was overrated.

We'll be back

Room Tip: The hotel has daily deals, some on the website. But some are available if you call.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SoCalJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 18 May 2014 via mobile

Again, great accommodations and service. The room was perfect and had an awesome set up for our 2 year-old (a cool tent and toddler-sized slippers and bathrobe).
The restaurant is also very accommodating for young ones.
Highly recommended for a family get-away.

Stayed May 2014
Helpful?
Thank Nsklaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxnard, California
1 review
5 of 5 bubbles Reviewed 17 May 2014

The ultimate Destination to be with my daughters, enjloying the luxury of the Four Seasons, the ambiance, the amenities and the impeccable service. Feels like home away from home. I always enjoy staying at the Four Seasons for Birthday Weekends, Rock Concert Weekends and Family Festivities.

Room Tip: Every view is gorgeous, watching the sunrise or sunset
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mo_Elbanna, Manager at Four Seasons Hotel Westlake Village, responded to this review, 30 May 2014
Thank you so much, Denise S., for the thoughtful feedback and outstanding review on TripAdvisor.

I am so pleased to hear that Four Seasons Hotel Westlake Village is your preferred home away from home, and we look forward to welcoming you back again in the near future.

Again, thank you for sharing your experience with us!

Warmest Regards,
Mohamed Elbanna
Hotel Manager
Four Seasons Hotel Westlake Village
Phone: (818) 575-3004
email: mohamed.elbanna@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Westlake Village

Property: Four Seasons Hotel Westlake Village
Address: 2 Dole Dr, Westlake Village, CA 91362-7300
Phone Number:
Region: United States > California > Westlake Village
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Westlake Village
#1 Family Hotel in Westlake Village
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Hotel Westlake Village 5*
Number of rooms: 270
Official Description (provided by the hotel):
Close to both Los Angeles and Malibu, Four Seasons Hotel Westlake Village offers a convenient destination for both business and leisure with extensive meeting space, diverse dining options, acres of gardens, an extensive Spa and health-inspired programs at California Health & Longevity Institute. ... more   less 
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Also Known As:
4 Seasons Hotel Westlake Village
Four Seasons Westlake Village
Westlake Village Four Seasons

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