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“Excellent, affordable choice in Westlake Village” 5 of 5 bubbles
Review of Residence Inn Los Angeles Westlake Village

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Residence Inn Los Angeles Westlake Village
Certificate of Excellence
Cincinnati, Ohio
Level Contributor
183 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
“Excellent, affordable choice in Westlake Village”
5 of 5 bubbles Reviewed 28 July 2014

My partner and I stayed here for a friend's wedding in Malibu, and it proved an excellent choice at a reasonable price. The rooms are suites and very spacious with a large kitchen area and sofa bed. It is clean and well maintained. The staff is friendly and helpful. There is a pool area, small but nice. We were very happy to stay here instead of the more expensive, nearby Four Seasons.

There were a lot of kids with families and people who looked like they were here to party, so we worried about noise, but didn't hear a thing. The place seems to be well sound-proofed.

If we had call to be back in the area (not likely), we'd definitely stay here again.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Douglas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, Director of Sales at Residence Inn Los Angeles Westlake Village, responded to this review, 29 July 2014
Hello Labatt,

Thank you very much for the kind words and also for your time. I am glad that you were able to enjoy the wedding and our beautiful surrounding area.

It doesnt sound like you will be in the area again, but if you are, we look forward to seeing you then.
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213 reviews from our community

Traveller rating
    82
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    9
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Providence, Rhode Island
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

We were in the area for a family wedding and the suites here were perfect for all of us. The rooms were clean and up to date. There was a hot water issue all over the hotel which was repaired fairly quickly. The staff did make an accommodation for that, Our room also had a noisy fridge and a leak in the dishwasher..both issues were handled promptly and we were given an additional accommodation.

The breakfast was well stocked with a variety for every taste..from healthy to not so healthy. All were fresh, hot, and not lacking in quantity. The wifi worked great all over the property and the pool was clean and provided a great place to hang out,.

I am partially disabled and asked for a handicap room. It was perfect. Plenty of room for a walker and the bathroom had a ton of grab bars and space.

A special shout out to a member of the front desk staff, Clarinda. She was very helpful during the water crises and was a delight to deal with. Fun, friendly, and competent.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kMH714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, Director of Sales at Residence Inn Los Angeles Westlake Village, responded to this review, 15 July 2014
Dear Kenneth H.,

I hope that you and your family had a fantastic time at the wedding! Our staff always enjoys hearing that they did a good job and I will pass on to Clarinda that she was able to make your stay enjoyable. Thank you for your time and sharing your thoughts.
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Philadelphia
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

We stayed here as a family group in a two bedroom suite (other relatives nearby). We were two couples and two toddlers in our suite. The staff did a great job of putting other family members' rooms very close to ours. The hotel seemed larger than other Residence Inns I've stayed at. The layout was great and larger than some other comparable rooms elsewhere. The kitchen was well-stocked with cooking supplies and there are plenty of close grocery options. The cribs for the babies fit nicely into the bedrooms and the rooms were quiet enough for naps even with people hanging out in the living areas, although our son does use a white noise machine while sleeping. The pool area is nicely secured and our son loved swimming there.

The location itself is very suburban and requires a car, really, although there is a good seafood restaurant and a burger place in the same parking lot. My husband and I ran around the local neighborhoods and there are a number of other restaurants and grocery stores within walking distance if you needed to get there on foot.

My only complaint is that the breakfast buffet was very overcrowded and bare bones given the size of the place. We ate in our room because the breakfast room (although large) was packed and we found that there were often items missing during our trips there. With such a large hotel, I would expect a little more variety. They just duplicated the basic cereal/yogurt/pastries in two buffet lines.

  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank beaglebay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, Director of Sales at Residence Inn Los Angeles Westlake Village, responded to this review, 15 July 2014
Dear beaglebay,

Thank you for letting us know about what you enjoyed about the hotel as well as what could use improvement. We definitely appreciate your feedback. This information will enable us to better meet our guests needs and to help make every stay more enjoyable.

Thank you.
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Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 8 July 2014 via mobile

We stayed here for 5 days to attend the Rose Parade. The rooms were large, modern, and clean. The breakfast buffet was great! Plenty of healthy choices. The front desk staff were very friendly! The outdoor area by the pool was very relaxing.

Stayed January 2014, travelled with family
Helpful?
Thank Joproem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, Director of Sales at Residence Inn Los Angeles Westlake Village, responded to this review, 15 July 2014
I am glad to hear that you were able to have a quiet relaxing stay with us. We look forward to seeing you again soon!
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San Jose, California
Level Contributor
95 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 10 June 2014

Came to the area for a family event. Location is just off Hwy 101. Ordered a two room suite. At the time of the reservation, we were told that they had one of the rooms with two beds. Not the case when we arrived. Had to get a rollaway instead which obviously clogs the living room/ kitchen up. Breakfast area is small. They ran out of food one morning. Our bathroom was a little dirty when we checked in. There is The Counter and Lure in the same parking lot with two new restaurants coming in real soon. Parking can be a little iffy early evening because of the restaurants but it opens up later on in the night. Overall not bad. Depending on the circumstances we may come back.

Room Tip: For two bedroom rooms, they don't have room for two doubles in one of the rooms.
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  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank scootercus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, Director of Sales at Residence Inn Los Angeles Westlake Village, responded to this review, 13 June 2014
Hello scootercus,

I am sorry for the confusion on the two bedroom suite description, I hope that it did not cause too much of an inconvenience for you. I appreciate you taking the time for the feedback. We will make every effort for you to enjoy your next trip to the area.

Thank you.
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Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 1 June 2014

Would have been ok if my credit card had not been charged to the max by this place. BEWARE. They ran my credit card so many times that the bank put a fraud alert on my account. Then when they couldn't get more charges on my card, they asked me to have a friend give a card.

Stayed June 2014, travelled with family
Helpful?
1 Thank Cham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, Director of Sales at Residence Inn Los Angeles Westlake Village, responded to this review, 5 June 2014
Dear Cham S,

Thank you for taking the time to let us know about your recent experience. I will make sure that the front desk staff reviews procedures and follows proper check-in protocol. I appreciate you bringing this issue to my attention and hopefully next time you will have a better experience.

Thank you.
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Thornhill, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

Just came back to Toronto from California after having stayed at the hotel for the Memorial Weekend. The wedding actually took place across the street at the Four Seasons Hotel, but being a loyal Marriott member, we stayed with this hotel. Best move! Free breakfast, free parking, lovely staff, excellent accommodations, free WiFi, a great firepit to relax around at the end of the day. Ample seating around the pool - it was the perfect choice and a great room rate!
The receptionist even pronounces our name correctly for the morning wake up call. We would come back here in a heartbeat knowing what was waiting for us, when we return to Westlake Village.

Room Tip: Try the 4th floor as you have a lovely view and no noise above you.
See more room tips
  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ellen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken P, Director of Sales at Residence Inn Los Angeles Westlake Village, responded to this review, 29 July 2014
Hello Ellen S.,

Thank you very much for the kind review, I am glad to hear that you thoroughly enjoyed your stay with us.If you find yourself back in the area, please stop by, we would love to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Los Angeles Westlake Village

Property: Residence Inn Los Angeles Westlake Village
Address: 30950 Russell Ranch Rd, Westlake Village, CA 91362-7365
Region: United States > California > Westlake Village
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Westlake Village
#4 Business Hotel in Westlake Village
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Residence Inn Los Angeles Westlake Village 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Residence Inn Los Angeles Westlake Village Hotel Westlake Village
Residence Inn Westlake Village
Marriott Westlake Village
Westlake Village Residence Inn
Westlake Village Marriott

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