Unfortunately we stayed at this BW in Willits on 10/2/2009.
No complaints about the room. The beds were good and the rooms were clean. Even though the rooms we stayed in were on the "sidewalk" of a busy stretch of 101 the noise wasn't too bad, it didn't keep us from sleeping or woke us up.
The bad thing were the extremely unfriendly people at the reception desk/management.
During check-in no friendly word, no smile, no welcoming gestures, the guy didn't even look me in the eyes. This never happend at any BW I stayed before and I stayed at many BW over the past few years, always a pleasure except this one.
In the morning we got the most minimal breakfast I've seen at a BW and we got lucky to get anything! We showed up for breakfast at 8:20AM (Breakfast until 9AM) The cereal milk dispenser was already disconnected. Butter was only available in a tupperware container and somewhat melted. Coffee was out! It appeared that the manager pressured two employees to clear the breakfast area. The unhappy manager started another pot of coffee and left. Two more people showed up for breakfast around 9:05 AM and there was no breakfast. They waited for the manager to return from his back room but no luck and no breakfast for them.
Again, no complaints about the room but the service of the managment is horrible and really makes you feel uncomfortable/unwanted.
If you can stay somewhere else!
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- Also Known As:
- Best Western Willits Hotel
- Willits Best Western