We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Place, Unfriendly Staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hampton Inn & Suites Windsor - Sonoma Wine Country
Ranked #1 of 4 Hotels in Windsor
Certificate of Excellence
GreenLeadersSilver level
Austin, Texas
1 review
“Great Place, Unfriendly Staff”
Reviewed 22 January 2009

My wife and I wanted to make a trip back to Windsor after being gone for many years. We were told of a new hotel in Windsor, the Hampton Inn and Suites, that looked very nice. So, we called the hotel and spoke to young gentlemen who afford us a great deal on a two bed suite. The price was an excellent one so we booked a two night stay.

We arrived at the hotel and the place was fantastic to say the least. Since the hotel was only two months old everything was new and clean. The same young gentleman who we spoke to on the phone was at the front desk. He remembered us right away which made us feel important. This young gentleman was the nicest person to deal with. He checked us in and gave us a ground floor suite with a great view of the pool area. He went out of his way to make sure the room was what we wanted. The room was really nice and very spacious. I thought this was going to be the best vacation ever and the accommodations were perfect.

This all change the next day. I went to the lobby the following morning to get a news paper and the front desk person, who was a young blonde lady, was standing by the counter. I greeted her with a "good morning" and all she did was look up gave me an unfriendly nod and went back to what she was doing. I was sort of expecting a return "good morning" or something friendly. I felt like I was interrupting her and she did not appreciate it. She was nothing like the person who checked us in. This spoiled the stay at the Hampton Inn for me. I am a professional person who deals with a lot of people and for me if you want someone’s business you have earn it. You don't earn it with unfriendly people. The young man who checked us in should give this other person a lesson on customer service.

The hotel does have an excellent breakfast. You have a lot to choose from and everything is fresh.

  • Liked — How clean and spacious the rooms were.
  • Disliked — The unfriendly yound blonde lady at the front desk.
  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Friendly09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

822 reviews from our community

Traveller rating
    512
    235
    48
    15
    12
See reviews for
239
286
35
122
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Eureka
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 January 2009

This brand new property located smack dab in the middle of Sonoma wine country was an incredible find. Huge rooms, extremely well appointed. It had all the amenities you would expect to find at its big brother (the Hilton) but at a great price. Very comfortable beds with super soft sheets. 42 inch high-definition television... and high-definition programming. Hospitality was superb, from the front desk staff who were knowledgeable, helpful and very welcoming to the gentleman who provided the service at the breakfast bar. I will stay there again soon.

BTW, they are also pet friendly...

  • Liked — The Staff
  • Disliked — Applebee's restaurant located adjacent to the hotel
  • Stayed January 2009, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank RoadWarriorEureka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 December 2008

We lucked out and stayed here during their grand opening. The rooms are so nice. Pillow top mattresses and down comforters! Really clean. Exceptional service. Really nice people who work here. We had a problem with the overnight automatic billing and they fixed it right away with genuine smiles and apologies. The hotel is conveniently located to downtown Windsor. They accept dogs which is really nice. I would highly recommend this place.

  • Liked — Cleanliness
  • Stayed December 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank farmingforthefuture
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Windsor
0.2 mi away
Holiday Inn Express Windsor - Sonoma County
6.4 mi away
Best Western Dry Creek Inn
2.8 mi away
Hilton Garden Inn Sonoma County Airport
Show Prices
Show Prices
Show Prices
13.8 mi away
DoubleTree by Hilton Hotel Sonoma Wine Country
6.7 mi away
Fountaingrove Inn
Fountaingrove Inn
#5 of 25 in Santa Rosa
570 reviews
6.2 mi away
Honor Mansion, A Wine Country Resort
Show Prices
Show Prices
Show Prices

Been to Hampton Inn & Suites Windsor - Sonoma Wine Country? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn & Suites Windsor - Sonoma Wine Country

Property: Hampton Inn & Suites Windsor - Sonoma Wine Country
Address: 8937 Brooks Rd S, Windsor, CA 95492-7850
Phone Number:
Region: United States > California > Sonoma County > Windsor
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Windsor
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Windsor - Sonoma Wine Country 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
The Hampton Inn and Suites Windsor - Sonoma Wine Country hotel is near the Santa Rosa Business Park, which features wine tasting on Friday nights and fresh-baked cookies for Friday and Saturday night check-ins. Other amenities include: free breakfast, free WiFi, free parking, complimentary electric car charging station, a multi-lingual staff, fitness room, outdoor pool and whirlpool spa, business center and a comfortable boardroom. Our hotel is a non-smoking hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Hotels.com, Booking.com, Priceline, Travel Republic (UK), TripOnline SA, Hotel.de, Traveltool, S.L.U., Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Hampton Inn & Suites Windsor - Sonoma Wine Country reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn & Suites Windsor - Sonoma Wine Country Hotel Windsor
Hampton Inn And Suites Windsor - Sonoma Wine Country
Hampton Inn Windsor
Hampton Inn & Suites Windsor - Sonoma Wine Country Sonoma County

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing