I had a week's business in Corona, CA, and my brother put me up at the ESA - Yorba Linda as it is located on the same exit as his home in YL. I'm a road warrior for many years, so I've stayed in a lot of hotels, both high end and not so much. The ESA YL was OK, but disappointing. Let em explain...
First, you pay for the number of nights you are staying up front. That's ok, but be prepared.
I had originally set it up for a 5 night stay, but upon my registration, I told them it would be three nights only, and I paid in full for the three nights. I just checked my Amex bill, and I have been charged another approx $100 for something I can't figure out because I can't get them on the phone. As I'm typing this, I've been on hold for 26:40 minutes/seconds asking me to patiently wait for there pick up of my call "shortly". I will let you know what my total wait time is when I complete writing this.
OK, it's a very modest registration area, so be prepared. I go to my room (325) and it's a double bed, small kitchenette and bathroom. It appears clean, but it is definitely aged. The TV is small, and the channel clarity reception is below average -- a general fuzziness of poor reception quality. Be prepared.
When I turn down the bed covers, there is a nice little stain right in the middle of the fitted sheet. Now, I will tell you that it ended up not being anything that concerned me for cleanliness purposes -- it was a cleaning or ink stain or some other stain that just made it an unsightly first impression of the bedding. The beds and pillows are ok, but not particularly comfortable, so an extended stay would be troublesome to me. Be prepared.
The bathroom is modest as well, and also aged like everything else. The towels were thin and scratchy, which just doesn't contribute to a good stay. Again, if on an extended stay. Be prepared.
When I came back to my room the next day after a day of work, my room was in the condition I left it -- bed unmade, towels askew. When I went to dinner, I stopped by the front desk and asked them about it. I was told housekeeping comes by weekly, but that I could exchange towels whenever I wanted. Again, I get it -- save costs and reduce prices to consumers, but i wasn't aware of it. So, be prepared.
I asked about a workout room, and was told they had none at this location. Be prepared.
Btw, I'm on 43 minutes and holding still! Why are the Guest Relations people so busy?? Makes you wonder.
I actually ended up checking out of my room before the evening of my second night there, so I spent only one night. My brother's couch in a nice home became a much more acceptable arrangement for me, so I took it. I'm disappointed my stay at ESA YL turned out as it did. I write this so future guests can be prepared for what they will encounter. That place needs some investment dollars for updating and general guest services.
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