This was our second stay at Bardessono. The service was wonderful and the staff most helpful and friendly. The only glitch I experienced was we were unable to get a dinner reservation (Lucy) from the dining area reception. My friends who stayed at another hotel were able to get a reservation immediately from open table. I was told by the attendant that the only reservations available were at 5:45 and 8:45 pm..My friends saw reservations on open table from 7pm on with 15 minute intervals up until 9pm. We choose an 7:45 pm reservation from open table. We almost missed an amazing dinner experience because of the limits of the computer program used to book dining reservations at Lucy.
Has the problem been resolved to your satisfaction?
Please comment about the resolution of the problem:
I explained my frustration to the desk manager Jon, who took my complaint graciously and told me not to worry. He introduced me to the Food and Beverage Manager (Guy). Guy apologized for the confusion and told me not to worry, my friends and I were in good hands. He was right. Guy and the entire staff took care wonderful care of us. We we equally impressed by the Sommelier Anani. The food, wine and service were awesome, one of the best meals we had in the area.
- Official Description (provided by the hotel):
- Green, luxurious and peaceful, Bardessono is a Napa Valley hotel and spa experience unlike any other. Nestled in the heart of Yountville, California our hotel is exceptional by nature. We offer a mindful approach to living the good life and provide a meaningful exchange between the traveler and the host. Our pledge is to care for an uncommon set of priorities in order to create a connected and insightful experience of our guests. Our menu at Lucy Restaurant and Bar offers "field-to-fork" garden-inspired cuisine and spirited libations. Our spa treatments are designed around the needs of the season. Let your story unfold, one indulgence at a time. ... more less
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- Also Known As:
- Bardessono Hotel Yountville
- Bardessono Yountville, Napa Valley, CA