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Holiday Inn Express Yreka-Shasta Area
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Reviews (216)
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All reviewshi expressfront deskcinnamon rollsindoor poolnewer hotelfreeway sidecomfortable bedswould stay here againrecommend this hoteltraveling norththe breakfast areabiscuitsinternet connectionlos angelesroad tripyogurtgood nights sleep
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123 - 128 of 216 reviews
Reviewed 17 February 2014 via mobile

Front desk was very friendly. Our room was clean. Bed were comfortable. Breakfast was mediocre. We arrived after dark and the entrance was a little hard to find. A sign at the turn would be helpful. Overall, this stay was fine.

Stayed: February 2014, travelled with family
Thank Kirsten B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Yreka-Shasta Area, responded to this reviewResponded 4 March 2014

Dear Kirsten B,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am very pleased that you found the bed comfortable. I also appreciate and wish to thank you for the good comments on the staff. We are sorry we were not able to exceed your expectations with breakfast and the lack of signage to the hotel. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014

Enjoyed our stay at this newer property. The staff was very helpful to check us in early after our long train trip. Enjoyed the heated pool and full breakfast. Rooms were very clean and comfortable. This is the hotel we will be staying again on our next trip.

  • Stayed: February 2014, travelled with family
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1  Thank Sara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2014

The property is new and overlooks the quaint valley of Yreka. Though the view is lovely, my room overlooked the parking lot, I wasn't offered any bottles of water upon check-in and the pool, which is very nice, had no towels left on the shelves. I'd speculate the management here doesn't have it quite together yet as the clock in my room wasn't turned on and the desk chair was missing a wheel! Front desk staff seemed distracted and somewhat overwhelmed, yet, it is the end of January and not a busy time for tourists.

Yreka has much charm to offer in its old fashioned downtown area and this hotel is an attractive and colorful property in a pretty location. You may want to try it out and see what you think.

Room Tip: First floor provides quick access to the Lobby, Food Area, Pool and Entry.
  • Stayed: January 2014, travelled on business
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Thank elaine s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2013

The hotel LOOKS nice, and compared to the other choices in that area, seems like the best one. But looks can be deceiving. Towels had holes in them, the room was not as clean as it should of been, and the breakfast was inedible! I'll take my luck with the older hotels because obviously it doesn't matter how fancy you look if the employees don't do anything.

  • Stayed: December 2013, travelled with family
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Thank KC1031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Yreka-Shasta Area, responded to this reviewResponded 12 January 2014

Dear KC1031,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room cleanliness prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2013

I stayed here on a business trip and was pleasantly surprised. I got the jacuzzi suite, which was only $20 more than a regular room, and it was novel and fun. The room was huge, the staff was nice, and I enjoyed my stay. The breakfast was also delicious and my room had a great view.

Room Tip: Don't get a room on the first floor near the breakfast buffet - the smell will wake you up!
  • Stayed: October 2013, travelled on business
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1  Thank ZonaCatHoops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Yreka-Shasta Area, responded to this reviewResponded 14 December 2013

Dear ZonaCatHoops,

Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We are pleased to know we were able to meet your expectations during your stay. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Karen C
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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