TripAdvisor won't let me edit nor delete my last review. my advice is IF you stay here, watch your credit card statement & bill very closely.
I had to extend a recent stay numerous times. they were good about it. when they totalled out my first bill, it was correct. the second had them charging me $10 more than agreed upon. I gave them another card & explained all the funds had been transferred out of the account they charged the first time. I gave them a different card & they ran it, but it was having trouble going through. I verified the funds were available & asked Dana to run it again. she stated it was the 4th or 5th time it had happened that morning. I wasn't wearing my glasses but she assured me it would be fine & that they would decline a FedEx package I'd been expecting so it would return immediately to sender. I thanked her & left. all good, right?
I learned she charged the first card, the one I'd moved all my funds from to cover my travel expenses (my credit cards were in the missing FedEx package). when Dana called me back, she was rude & matter of fact. she obviously knew what she was doing when she charged the wrong card, stating "we're going to get our money one way or another". excuse me? she refused to reverse the charges unless I gave her another card number. I literally thought she was on drugs or lost her mind. I stated I'd be happy to pay them however they were responsible for overdrafting an account they were not authorized to charge in the first place. she refused. I asked that Gary, the hotel manager, call me. she hung up on me. I then called back & left a message with Joanna that Gary call me back. that was one week ago. no call.
I just recovered my credit cards from FedEx. the package wasn't initially refused so it ended up back in the system without a name on it, taking another 3 days to track down. now that I'm home in Texas, I will be going to my credit union to dispute the charges & in the least, have the fee refunded. this hotel is a lovely place to stay but once you leave, be prepared for a nightmare. rude, unprofessional & unethical behavior by Dana could've ruined my vacation. I don't appreciate it.
also, note Gary has yet to return my call to explain the hotel's position nor offer any kind of apology. did he even get the message? does he consider this acceptable behavior?
- Official Description (provided by the hotel):
- Stay at the Best Western Yucca Valley Hotel and Suites located in Yucca Valley, California. Recipient of the Best Western Directors Award for Quality Assurance in 2009. The hotel is located just five miles from the Joshua Tree National Park, the Big Morongo Canyon Preserve in Morongo Valley and close to the Twenty-Nine Palms Marine Corp Base. The Best Western Yucca Valley Hotel and Suites is an interior corridor brand new built hotel that offers spacious guest rooms fully equipped with HD flat screen televisions and high-speed Internet access. We offer a variety of rooms from our standard king bedrooms to our extended stay suites with kitchens and king bedrooms with Jacuzzis. This Yucca Valley hotel also welcomes guests to a hot complimentary deluxe continental breakfast featuring sausage, eggs, waffles, Seattle's Best Coffee and more each morning. Other amenities at the Best Western Yucca Valley Hotel and Suites include an outdoor heated swimming pool, hot tub, fitness center, business center and meeting space. Let the Best Western Yucca Valley Hotel and Suites be your home away from home. Our staff will go out of their way to make your stay as comfortable as possible. Make a reservation today at the Best Western Yucca Valley Hotel and Suites. ... more less
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- Also Known As:
- Best Western Yucca Valley Hotel Yucca Valley
- Best Western Yucca Valley Hotel And Suites
- Yucca Valley Best Western