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“You can do better elsewhere in Beaver Creek.”

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The Charter at Beaver Creek
Ranked #10 of 18 Hotels in Beaver Creek
Certificate of Excellence
GreenLeadersBronze level
Reviewed 5 October 2013

We stayed here in mid September for what was to be a nice 3 day weekend getaway. My wife and I come to Beaver Creek frequently and have stayed at numerous properties in and around the village during our visits. On the reservation we requested a king bed, but upon entering our room, we were given a cramped room with 2 queen beds. After returning to the front desk, we were given a different room which we were told was one of their nicest rooms. After navigating the maze between all their different buildings, we get to our room only to find neither of the keys work. We trekked back to the front desk and eventually after 30+ minutes of room shuffling we got into our room. For some reason the housekeepers love to completely close all the curtains (they did this every time they cleaned the room), including the blackout curtains, so the room was pitch-dark and difficult to find a light switch. In retrospect I believe the reason they did this was to delay the inevitable horror of discovering what the room actually looks like. Our room looked like a typical hotel room until you entered the bedroom. Mounted on the headboard was some medieval shield with two swords making an X across it and a fire-breathing wolf in the middle. The headboard continued upwards to the ceiling where it formed a dome structure that was attached to the ceiling with drapery extending down all the way to the floor. The dome structure itself had a mirror on its lowered ceiling so you could watch yourself in bed next to the medieval shield and fire-breathing wolf. There was even a picture of the Travelocity Roaming Gnome sitting on the bed in the room’s guestbook. After reminding myself that we are staying in Beaver Creek and not the Cliffbreaker’s in Rockford, IL, I just can’t figure out what style or theme they are trying to capture here.

The property is older and certainly dated and is spread out across seven buildings and it nearly requires the guidance of a Sherpa to navigate the maze to get from one end of the property to the other as we had to do. If you plan on heading into the village, it is 1/3 of a mile walk to get to there, including having to go up many stairs. Inside The Charter all the elevators we took had some sort of smell to them that my wife and I just could not pin down what that came from. It wasn’t necessarily a musty smell, but it wasn’t exactly fresh either. Maybe it’s the air freshener they use, but the elevators certainly had a smell to them. The staff was nice and friendly, but one of my biggest complaints was not being able to check our mountain bikes with the bellman. I was told by the bellman that I could either place the bikes on a bike rack in the parking garage or take them up to the room. My one bike lock wasn’t long enough to lock both bikes to the rack, so we had to take the bikes with us into the room to keep them secure. With two bikes in our room it became extremely cluttered and hard to move about. I have never stayed at a property in the Beaver Creek Village that did not have a valet service for your bicycles. It is a very basic service to have during the summer season and a definite shortcoming of this property. On the positive side the pool area was very nice and has been updated more recently. It is very good size and has both indoor and outdoor pools and hot tubs. The food we had at the Black Diamond Bistro was also good, however one of the large chandeliers hanging overhead kept flicking on and off rapidly throughout our dinner and was extremely annoying.

While The Charter is certainly a serviceable property to stay at, it falls well short of the standard that most other properties in Beaver Creek achieve. In fact it has by far been my worst overall experience of any property in Beaver Creek or Avon and I have stayed at over 15 different properties thus far. I work in the travel industry and I stay at hotels all over North America about 150 nights a year. With all my time traveling and living in hotels, I have a pretty good sense of what is to be expected when I’m staying away from home. Beaver Creek’s motto is “Not exactly roughing it,” and it is built on the foundation of being an upscale, posh four season resort that is situated inside a gated community. Though the friendliness of the staff and the pool area were fantastic, the overall service was below average since they did not read the notes to put us in a king bed and nobody ever greeted us upon check in or offered help with our bags until after we had fully unloaded the car and had all of our belongings inside. Overall The Charter falls well short of achieving what you can easily find at other properties in Beaver Creek, especially at the same summer or fall price point. The Charter needs to find a common identity to its rooms and then execute a complete renovation to match this identity. Until that time it suffers from outdated and mismatched décor that does nothing to please the senses. Compounding this is the complete lack of a valet service for our mountain bikes and some mechanical and maintenance annoyances that need to be addressed. In the upscale Beaver Creek village, The Charter doesn’t live up to the high standard that so many other properties in Beaver Creek achieve day in and day out. Save yourself the headache and stay elsewhere.

  • Stayed: September 2013, travelled as a couple
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4  Thank dcr3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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179 - 185 of 351 reviews

Reviewed 5 October 2013

We stayed at the Charter during a soccer tournament in October. Our room (3201) was fabulous. It was a two bedroom condo with a full kitchen. I was impressed with how well the kitchen was stocked. The beds were extra large and soft. The real fireplace was a treat. Our family of 5 fit great and we did not feel crowded. There was a place for everything and a nice sized table for us to have our meals. We would stay here again and recommend it. Tip: not all rooms are updated. Our teammates stayed directly across the hall from us and had a very outdated, 80's style condo. It looked worn and kitchen was very old. Our condo was updated with a large stone fireplace, granite countertops, updated appliances and a washer and dryer. Make sure you ask for an updated room when making your reservations.

Room Tip: Tip: not all rooms are updated. Our teammates stayed directly across the hall from us and had a ver...
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  • Stayed: October 2013, travelled with family
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Thank Kristen Carlson D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2013

We stayed at The Charter to attend a concert at the performing arts center that's just up the street. The 2-bedroom condo we got was very nice, spacious and well-appointed. I'd certainly stay here again. One cool thing about the area is that all the condos/hotels have most of their parking underground and most everyone parks their cars and gets around on foot, and things are close enough together to make this arrangement work.

There were a few minor annoyances: the condo was very warm and a bit stuffy even though the outside air was pleasantly cool, even with all the windows open it took hours to cool down; the 5 buildings that make up the place are a bit of a maze; and the parking could be better (we had to park in the garage on the opposite end). These are minor gripes, though, and didn't detract from the experience. We really liked the place.

Room Tip: Ask for a room that faces across the bowl towards the mountains, not one that overlooks the parking...
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  • Stayed: August 2013, travelled with family
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Thank ajm80031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

We stayed here the closing weekend of 2012-2013 ski season. I made the reservation through our Epic local ski pass website. We got a local special, so the price was great. www.snow.com

When we got there turns out they didn't have a room with 2 beds for us... they were all booked out in the regular hotel. The man was very nice and ended upgrading us to a one bedroom condo right off the slopes/pool area. We had a full kitchen, a beautiful fireplace and plenty of room to spread out. What a lovely surprise! It also helped that on day two of our stay (closing day) Beaver Creek got 15" of fresh powder!

We explored the hotel/lodge section and it had a great game area for families, a beautiful pool and 4 hot tub areas- one inside by the indoor pool and 3 large ones outside. The outside pool was closed, of course but it looked beautiful too.

  • Stayed: April 2013, travelled with family
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1  Thank Liberty Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2013

The Charter is a great place to stay when in Beaver Creek. It is always clean and the service is excellent. It is in a great location to the shopping square in Beaver Creek and it is very comfortable.

Room Tip: The four bedroom units are very spacious and comfortable.
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  • Stayed: August 2013, travelled with family
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Thank kgoil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2013

We cannot wait to revisit The Charter in Beaver Creek again. Our family has just returned from a week at the Charter and found it to be excellent in all areas. I had some concerns based on reviews mentioned here on Trip Advisor but found the poor reviews to be COMPLETELY UNFOUNDED! We booked early for the summer season and got an incredible value. Every single person on staff treated us with kindness and respect and were always willing to make sure we had everything we needed. Our rooms were well appointed and offered every comfort for a large family traveling together. Plenty of bedroom/bathroom and living space for all to relax in after a day of adventure. The pools, hot tubs (indoor and outdoor) and fire pits were amazing as well. There was a shuttle service that was always immediately on hand to take you anywhere you wanted to go in the area. We cannot wait to return to the Charter!

  • Stayed: August 2013, travelled with family
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Thank Shelley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2013

We enjoyed an excellent stay at The Charter. Our room was first rate with very comfortable beds and space to relax in. While I don't have high expectations for resort restaurant quality we took a chance and ate in the hotel's restaurant. Much to my surprise my dining experience was wonderful. The wait staff took great care of us and we enjoyed our meal down to the last bite. The quality of the food tasted great and they did not skip on the portions. After dinner we walked around the property where the landscaping and views are beautiful. We really felt like we had gotten away and our needs were met in every way. We would highly recommend this resort and restaurant. We're looking forward to our next visit.

  • Stayed: July 2013, travelled with family
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Thank Anna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Charter at Beaver Creek

Address: 120 Offerson Rd., Beaver Creek Resort, Beaver Creek, CO 81620
Phone Number:
Region: United States > Colorado > Beaver Creek
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Beaver Creek
#4 Romantic Hotel in Beaver Creek
#6 Family Hotel in Beaver Creek
#6 Ski-In / Ski-Out Hotel in Beaver Creek
#6 Spa Hotel in Beaver Creek
Price Range: £140 - £495 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Charter at Beaver Creek 3.5*
Number of rooms: 172
Official Description (provided by the hotel):
A European-style lodge and condominium property in the heart of Beaver Creek with the services of a fine hotel. Ski-in/ski-out or complimentary shuttle to the lifts, Featuring lodge rooms and one to five bedroom condominiums with wood-burning fireplaces, a full service spa, health club, indoor and outdoor pools hot tubs, and two restaurants. Managed by Wyndham Vacation Rentals. ... more   less 
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Also Known As:
The Charter At Beaver Creek Hotel Beaver Creek
Charter Beaver Creek
The Charter Beaver Creek

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