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“Great location, could use update”

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The Charter at Beaver Creek
Ranked #9 of 18 Hotels in Beaver Creek
Certificate of Excellence
GreenLeadersBronze level
Denver, Colorado
Level Contributor
123 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Great location, could use update”
4 of 5 bubbles Reviewed 7 January 2014 via mobile

We spent five nights over New Years at The Charter. The location is great, a short five minute walk to the village. We stayed in a three bedroom condo in the lobby building. As other reviewers mentioned, the resort is spread out over seven buildings, it can take some time to get from one building to another and our unit was below the main floor, which is sometimes confusing. Being in the lobby building means you are in close proximity to the lobby, restaurant, pool, health club and rental shop. The unit was dated, although spacious. A few key items were missing, such as a can opener and ice maker. Housekeeping quickly provided a can opener, but we had to make trips to the ice machine for ice. If location is a greater priority than luxury amenities or contemporary decor, you'll enjoy the Charter.

Stayed January 2014
Helpful?
Thank traveltoujours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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344 reviews from our community

Traveller rating
    207
    95
    29
    10
    3
See reviews for
176
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5
19
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
156 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 5 January 2014 via mobile

We stayed at charter for Xmas and despite the crowds on the mt, this was an excellent respite. Some repair and maintenance problems with faucet and freezer but otherwise good facility. Staff at ski storage was snarky, but housekeeping was lovely. So mixed review but mostly good.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mondoroc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 5 January 2014

This is our family's fifth stay at this hotel, and the reason we return is that it is good value, good service and very comfortable and clean.
The staff are (overall) pleasant, helpful, friendly and attentive and this makes for a very relaxed and enjoyable stay (Randy stands out as exceptional).
If you want a clean, solid, warm, friendly and comfortable place to stay in Beaver Creek, The Charter is right for you.

Room Tip: We prefer Building 4 as it is the hub of the hotel.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ameliashiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Platte, Nebraska
1 review
5 of 5 bubbles Reviewed 14 December 2013

My friends and I enjoyed a wonderful girl trip to Beaver Creek and we stayed at the Charter for the 3rd time in the past 2 years. The Charter would also be an excellent option for couples or families. The staff at the Charter is very friendly and accommodating. From the Valet, Bellman and Front Desk we were given a warm welcome and we experienced great customer service throughout our stay. They were able to provide recommendations for restaurants and activities in Beaver Creek as well. The entire property is very clean and well maintained. They have a nice spa as well as a pool and hot tub area. Near the pools and hot tubs, there is a lovely fire pit to sit and enjoy the view and glass of wine. We did not eat at the restaurant on the property this time, but in previous trips have enjoyed excellent food and wine there. Overall this was a great experience and I plan on staying at the Charter again.

Room Tip: Condo 5140/5145 is impeccably updated - top of the line.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuzieQNE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
White Lake, Michigan
Level Contributor
160 reviews
156 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 bubbles Reviewed 19 November 2013

My sister got married here so we stayed here for several days this past January. My wife and I are not into skiing, so we probably wouldn't have come here on our own, but we found this a great place to stay.

Between the hot tubs, pool, fitness center, spa, etc there were plenty of activities for us to do. We shared a three-room suite with my mom, dad, and my sister and a couple of her friends.

Most of the rooms at the hotel, or at least a large portion, it appears, are timeshares that are actually "owned" and then rented out I guess by Wyndham Vacations. Ours for sure was, and several family members at the wedding also appeared to be in timeshare rooms. Thus, many rooms have different decor and their own feel to them. Again not sure if this is through the whole hotel or just a subset of rooms but that was my observation.

Nevertheless, our room was well appointed, spotless, and comfortable. The town is easy to get around too, they have a shuttle that takes you pretty much anywhere you need to go including sledding, ski trips, etc. There's restaurants and bars right in the hotel too so you don't have to go far.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fjnovak1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
90 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 16 October 2013

I enjoyed my 5 night stay at this location - the room was clean, quiet and very comfortable. No air conditioning, but windows that open and let the cool mountain air in all night - much better than A/C.

Our business meetings included 4 days of catered lunches which were great. Nothing spectacular as far as ingredients, but tender chicken breasts, flavorful Mexican food, tasty Italian. Every day was a great new lunch option. I did not try the restaurant in the hotel, but if the lunches were any indicator, likely the restaurant is equally good.

The hotel layout is a bit odd with multiple levels and a very elongated shape, but once you situate yourself it is easy enough to get around the hotel. Underground parking is convenient. Park your car and walk into the main Beaver Creek shopping/dining area within 3-5 minutes.

I did not try the pool, but the hotel grounds are beautiful and relaxing. Walking/Hiking trails abound on the mountain are are easily accessed from the hotel.

Price was extremely affordable in August. Not likely the same story during ski season.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden, Colorado
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 5 October 2013

We stayed here in mid September for what was to be a nice 3 day weekend getaway. My wife and I come to Beaver Creek frequently and have stayed at numerous properties in and around the village during our visits. On the reservation we requested a king bed, but upon entering our room, we were given a cramped room with 2 queen beds. After returning to the front desk, we were given a different room which we were told was one of their nicest rooms. After navigating the maze between all their different buildings, we get to our room only to find neither of the keys work. We trekked back to the front desk and eventually after 30+ minutes of room shuffling we got into our room. For some reason the housekeepers love to completely close all the curtains (they did this every time they cleaned the room), including the blackout curtains, so the room was pitch-dark and difficult to find a light switch. In retrospect I believe the reason they did this was to delay the inevitable horror of discovering what the room actually looks like. Our room looked like a typical hotel room until you entered the bedroom. Mounted on the headboard was some medieval shield with two swords making an X across it and a fire-breathing wolf in the middle. The headboard continued upwards to the ceiling where it formed a dome structure that was attached to the ceiling with drapery extending down all the way to the floor. The dome structure itself had a mirror on its lowered ceiling so you could watch yourself in bed next to the medieval shield and fire-breathing wolf. There was even a picture of the Travelocity Roaming Gnome sitting on the bed in the room’s guestbook. After reminding myself that we are staying in Beaver Creek and not the Cliffbreaker’s in Rockford, IL, I just can’t figure out what style or theme they are trying to capture here.

The property is older and certainly dated and is spread out across seven buildings and it nearly requires the guidance of a Sherpa to navigate the maze to get from one end of the property to the other as we had to do. If you plan on heading into the village, it is 1/3 of a mile walk to get to there, including having to go up many stairs. Inside The Charter all the elevators we took had some sort of smell to them that my wife and I just could not pin down what that came from. It wasn’t necessarily a musty smell, but it wasn’t exactly fresh either. Maybe it’s the air freshener they use, but the elevators certainly had a smell to them. The staff was nice and friendly, but one of my biggest complaints was not being able to check our mountain bikes with the bellman. I was told by the bellman that I could either place the bikes on a bike rack in the parking garage or take them up to the room. My one bike lock wasn’t long enough to lock both bikes to the rack, so we had to take the bikes with us into the room to keep them secure. With two bikes in our room it became extremely cluttered and hard to move about. I have never stayed at a property in the Beaver Creek Village that did not have a valet service for your bicycles. It is a very basic service to have during the summer season and a definite shortcoming of this property. On the positive side the pool area was very nice and has been updated more recently. It is very good size and has both indoor and outdoor pools and hot tubs. The food we had at the Black Diamond Bistro was also good, however one of the large chandeliers hanging overhead kept flicking on and off rapidly throughout our dinner and was extremely annoying.

While The Charter is certainly a serviceable property to stay at, it falls well short of the standard that most other properties in Beaver Creek achieve. In fact it has by far been my worst overall experience of any property in Beaver Creek or Avon and I have stayed at over 15 different properties thus far. I work in the travel industry and I stay at hotels all over North America about 150 nights a year. With all my time traveling and living in hotels, I have a pretty good sense of what is to be expected when I’m staying away from home. Beaver Creek’s motto is “Not exactly roughing it,” and it is built on the foundation of being an upscale, posh four season resort that is situated inside a gated community. Though the friendliness of the staff and the pool area were fantastic, the overall service was below average since they did not read the notes to put us in a king bed and nobody ever greeted us upon check in or offered help with our bags until after we had fully unloaded the car and had all of our belongings inside. Overall The Charter falls well short of achieving what you can easily find at other properties in Beaver Creek, especially at the same summer or fall price point. The Charter needs to find a common identity to its rooms and then execute a complete renovation to match this identity. Until that time it suffers from outdated and mismatched décor that does nothing to please the senses. Compounding this is the complete lack of a valet service for our mountain bikes and some mechanical and maintenance annoyances that need to be addressed. In the upscale Beaver Creek village, The Charter doesn’t live up to the high standard that so many other properties in Beaver Creek achieve day in and day out. Save yourself the headache and stay elsewhere.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank dcr3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Charter at Beaver Creek

Property: The Charter at Beaver Creek
Address: 120 Offerson Rd., Beaver Creek Resort, Beaver Creek, CO 81620
Phone Number:
Region: United States > Colorado > Beaver Creek
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Beaver Creek
#4 Romantic Hotel in Beaver Creek
#6 Ski-In / Ski-Out Hotel in Beaver Creek
#6 Family Hotel in Beaver Creek
#6 Spa Hotel in Beaver Creek
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Charter at Beaver Creek 3.5*
Number of rooms: 172
Official Description (provided by the hotel):
A European-style lodge and condominium property in the heart of Beaver Creek with the services of a fine hotel. Ski-in/ski-out or complimentary shuttle to the lifts, Featuring lodge rooms and one to five bedroom condominiums with wood-burning fireplaces, a full service spa, health club, indoor and outdoor pools hot tubs, and two restaurants. Managed by Wyndham Vacation Rentals. ... more   less 
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Also Known As:
The Charter At Beaver Creek Hotel Beaver Creek
Charter Beaver Creek
The Charter Beaver Creek

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