We stayed at Beaver Creek Lodge over the weekend to attend a wedding. Our first encounter was with a very disgruntled employee at the gate. When asked where we were heading I indicated Beaver Creek Resort and she proceeded to tell me there were 32 different places, be more specific. So i checked our reservation and specified Beaver Creek Lodge, she repeated the same as before (not listening), she ended up sending us to the reception area which were wonderful and helpful. Be sure you know exactly where you are going.
When making the reservations for 2 rooms, I was told 2 of the 4 nights would be charged as a deposit. Fine as we were paying separate, but I was charged for the 4 nights. Called the manager Liz who was helpful and directed us to the fix. When the other party called in, they booked another room instead of taking their credit card info for existing room, which caused some concern for the wedding party. When I called Liz again she asked "what can I do for you now?". I was told we would be placed in upgraded special rooms. We had rooms 110 & 111 which were right over the 2 garage doors and there was noise constantly. The rooms were spacious and the bed extremely comfortable.
When checking in, I believe they had their part time staff on as we did not get any information or direction and had to ask if there was anything for the wedding party.
The only 2 very helpful staff members were Valasar the parking attendant and the young lady at the concierge.
Perhaps our expectations were high but this is not a place we would return to.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Travel Republic (UK), Preferred Hotels, Priceline, Expedia, Booking.com, TripOnline SA, Evoline ltd, getaroom.com and Cancelon so you can book your Beaver Creek Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Beaver Creek Hotel Beaver Creek