We stayed in the Seasons Lodge (unit 102) between Christmas and New Year's. We have stayed in Arrowhead before (Arrowhead One) and had a very good experience and had expected we'd be in the same location. However, upon checking in we were informed that we were in the Seasons Lodge instead. Upon entering, there was a very strong cigarette odor throughout the condo and it was most pronounced in each bathroom (it was supposed to be a non-smoking unit). We did notify the management and they informed us that there were no other rooms available and they brought a ozone machine to the room to try to eradicate the smell (this didn't work). Later that night, someone in the building started their fireplace and our entire room filled up with smoke from their fire. This happened each night we were there. When we told the guy on site, he said, "Yea, that happens." The rooms are very 1970's and in addition to being outdated, the unit was left unclean. There were dishes left in the dishwasher, a 1/2 empty bottle of lotion left in the bathroom and mold/dust in the corners of the ceilings. The bedroom does not have a king bed as described (it was a double) and with the exception of one stand-up shower, the bathrooms have old-fashioned enamel tubs that you have to step into to take a shower (complete with pink flowers). Needless to say, this is far less than expected for a unit that cost over $650 per night. To be fair, Arrowhead management did agree to take care of part of the cost for our 5 nights there which was very much appreciated. However, this was after much inconvenience and hours on the phone trying to get the situation resolved. Overall, the unit is very outdated and needs some significant maintenance work. I would not recommend staying here.
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- Also Known As:
- Arrowhead Village Condominiums Hotel Beaver Creek